---
title: "Customer Relationship Management (CRM) Programme - System Implementation and Support Partner"
ocid: "ocds-h6vhtk-02c347"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c347"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c347.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c347.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ENGLISH HERITAGE TRUST"
published: "2022-01-31"
---

# Customer Relationship Management (CRM) Programme - System Implementation and Support Partner

Buyer: ENGLISH HERITAGE TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-02c347

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c347)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02c347.json)

## Summary

The English Heritage Trust is currently seeking a System Implementation and Support Partner for its Customer Relationship Management (CRM) Programme. The procurement process is classified under services, specifically in the Customer Relation Management software development services category (CPV 72212445). The Competitive Dialogue procurement method is being utilised, with the contract value estimated at approximately £2,500,000. The procurement stage is active, having commenced on January 4, 2022, and the contract has a potential duration of five years, with an option to extend for a further five years. Interested suppliers can express their interest and access necessary documentation through the specified portal.

This tender presents significant growth opportunities for firms specialising in CRM system development and implementation, particularly those with experience in public sector projects. Businesses that provide comprehensive software development services, including user support and systems integration, will be well-positioned to compete. The implementation and support partner will play a critical role in delivering a new CRM application for English Heritage, making this a lucrative opportunity for established and capable IT service providers.

## Notice

An Implementation and Support Partner is needed to assist English Heritage in its delivery of a new Customer Relationship Management (CRM) application and associated technologies. English Heritage is undertaking this procurement in accordance with the Public Contracts Regulations 2015 (as amended) and will use the Competitive Dialogue (CD) award procedure. Details of this process can be found in the EHTX Descriptive Document - CRM Competative Dialogue which has been uploaded for this opportunity.

### Lot Information

Lot 1

Suppliers interested in this opportunity should register at https://in-tendhost.co.uk/english-heritage/aspx/Home in orderto express interest and download documentation.

Options: Initial contract term to be 5 years with the option of a further 5 year extension.

Renewal: 5 year extension after 5th year

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/002691-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive dialogue |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jan 2022 |
| Submission deadline | 2 Aug 2021 |
| Future notice date | Not specified |
| Award date | 31 Jan 2022 |
| Contract period | 4 Jan 2022 - 3 Feb 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,500,000 |
| Lots value | £2,500,000 |
| Awards value | Not specified |
| Contracts value | £2,277,187 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ENGLISH HERITAGE TRUST |
| Locality | SWINDON |
| Post town | Not specified |
| Postcode | N/A |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CLOUDTHING |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212445 - Customer Relation Management software development services

## Release History

- 31 Jan 2022 at 14:44 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/002691-2022
- 5 Jul 2021 at 09:29 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/015316-2021

## Notice URLs

- https://historicengland.org.uk
- https://in-tendhost.co.uk/english-heritage/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c347. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02c347.json.