---
title: "STAR (Survey of Tenants and Residents) Survey Programme"
ocid: "ocds-h6vhtk-02c3e0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c3e0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c3e0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c3e0.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "THE SWAYTHLING HOUSING SOCIETY LIMITED TRADING AS ABRI"
published: "2021-07-05"
---

# STAR (Survey of Tenants and Residents) Survey Programme

Buyer: THE SWAYTHLING HOUSING SOCIETY LIMITED TRADING AS ABRI  
Current stage: Tender  
OCID: ocds-h6vhtk-02c3e0

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02c3e0.json)

## Summary

The Swaythling Housing Society Limited, trading as Abri, is currently seeking providers for the STAR (Survey of Tenants and Residents) Survey Programme. This active tender falls under the services category within the market and economic research industry. The procurement process commenced on 5th July 2021, and the tender period will close on 5th August 2021 at 12:00 PM. The estimated budget for this project is £180,000, with the contract set to begin on 1st October 2021, initially spanning 24 months, with the potential for up to four extensions of 12 months each.

This tender offers a significant opportunity for businesses specialising in market research and social research services, particularly those adept in conducting customer feedback programmes. Enterprises with expertise in statistical analysis and survey methodologies will find this project well-suited to their capabilities. The organisation's aim to enhance customer satisfaction through insightful feedback can contribute to long-term relationships and future opportunities for successful bidders within the housing and community amenities sector.

## Notice

Abri are seeking the provision of the STAR (Survey of Tenants and Residents) Survey programme. Abri has a target of achieving 100% customer satisfaction by putting our customers at the heart of what we do. As part of this we need to understand how satisfied or dissatisfied our customers are with our service. The customer feedback programme will include telephone surveys each year of a random representative sample of our tenants and owners, using the standard STAR survey.

### Lot Information

Lot 1

See detail at https://in-tendhost.co.uk/abri/aspx/Tenders/Current

Renewal: initial 24 month contract with 4x up to 12 month extensions

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/015470-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jul 2021 |
| Submission deadline | 5 Aug 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £180,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE SWAYTHLING HOUSING SOCIETY LIMITED TRADING AS ABRI |
| Locality | EASTLEIGH |
| Post town | Southampton |
| Postcode | SO50 6AD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ35 South Hampshire |
| Local authority | Eastleigh |
| Electoral ward | Eastleigh North |
| Westminster constituency | Eastleigh |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79300000 - Market and economic research; polling and statistics
- 79310000 - Market research services
- 79315000 - Social research services

## Release History

- 5 Jul 2021 at 21:54 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/015470-2021

## Notice URLs

- http://www.abri.co.uk
- https://in-tendhost.co.uk/abri/aspx/Home
- https://in-tendhost.co.uk/abri/aspx/Tenders/Current

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c3e0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02c3e0.json.