---
title: "Cloud Contact Centre"
ocid: "ocds-h6vhtk-02c43d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c43d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c43d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c43d.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "UNITED LINCOLNSHIRE HOSPITALS NHS TRUST"
published: "2021-07-06"
---

# Cloud Contact Centre

Buyer: UNITED LINCOLNSHIRE HOSPITALS NHS TRUST  
Current stage: Planning  
OCID: ocds-h6vhtk-02c43d

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02c43d.json)

## Summary

The United Lincolnshire Hospitals NHS Trust is planning to procure a cloud-based contact centre system, titled "Cloud Contact Centre". This procurement falls under the category of goods, specifically tailored for the telecommunication industry. The tender process is currently in the planning stage, with the relevant location being Lincoln, UK. Interested parties should note that the Trust intends to issue further information on 1st November 2021, highlighting essential functionalities such as internal and external calling, voicemail, call flow options, and integration capabilities.

This opportunity is ideal for software and technology solution providers, particularly those with expertise in cloud-based telecommunication systems. Businesses that specialise in developing call centre software and services will find this tender well-suited for growth. Given the Trust's interest in working with the wider Lincolnshire system, there may be additional collaborative opportunities for enterprises looking to expand their reach within the healthcare sector.

## Notice

Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system that should offer all the core functionality of internal and external calling, desk phone, softphone and other device calling, easily configurable call flow options, voicemail, dynamic scaling up of users, call recording and reporting. Additionally, it should support integration to other systems, have good resiliency options and be able to support omnichannel. Currently the Trust is looking to approach the market only to inform requirements and so do not yet have any detailed information or user numbers defined, we may also work with the wider Lincolnshire system if there is interest.

### Lot Information

Lot 1

Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system that should offer all the core functionality of internal and external calling, desk phone, softphone and other device calling, easily configurable call flow options, voicemail, dynamic scaling up of users, call recording and reporting. Additionally, it should support integration to other systems, have good resiliency options and be able to support omnichannel.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/015563-2021 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jul 2021 |
| Submission deadline | Not specified |
| Future notice date | 1 Nov 2021 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNITED LINCOLNSHIRE HOSPITALS NHS TRUST |
| Locality | LINCOLN |
| Post town | Lincoln |
| Postcode | LN5 7JH |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF3 Lincolnshire |
| ITL 3 | TLF30 Lincolnshire CC |
| Local authority | Lincoln |
| Electoral ward | Park |
| Westminster constituency | Lincoln |
| Delivery location | TLF3 Lincolnshire |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment

## Release History

- 6 Jul 2021 at 12:58 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/015563-2021

## Notice URLs

- http://www.ulh.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c43d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02c43d.json.