---
title: "Cloud Contact Centre"
ocid: "ocds-h6vhtk-02c445"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c445"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c445.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c445.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "LINCOLNSHIRE PARTNERSHIP NHS FOUNDATION TRUST"
published: "2021-07-06"
---

# Cloud Contact Centre

Buyer: LINCOLNSHIRE PARTNERSHIP NHS FOUNDATION TRUST  
Current stage: Tender  
OCID: ocds-h6vhtk-02c445

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c445)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02c445.json)

## Summary

The Lincolnshire Partnership NHS Foundation Trust is currently undertaking a public procurement process for a cloud-based contact centre system, titled "Cloud Contact Centre". This tender falls under the category of IT services and is located in Lincoln, UK. The procurement is at the active planning stage with a submission deadline set for 9th August 2021. The total value of the contract is £60,000. The procurement method is classified as an open procedure, allowing for broad participation.

This tender presents significant opportunities for businesses specialising in IT services, particularly those with capabilities in consulting, software development, and support. Companies that can provide advanced communication technologies, including call recording, flexible call flow options, and system integration, would be particularly well-suited to compete. The initiative also encourages collaboration with the wider Lincolnshire system, enhancing the potential for partnership opportunities within the local healthcare framework.

## Notice

Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system that should offer all the core functionality of internal and external calling, desk phone, softphone and other device calling, easily configurable call flow options, voicemail, dynamic scaling up of users, call recording and reporting. Additionally, it should support integration to other systems, have good resiliency options and be able to support omnichannel. Currently the Trust is looking to approach the market only to inform requirements and so do not yet have any detailed information or user numbers defined, we may also work with the wider Lincolnshire system if there is interest.

### Lot Information

Lot 1

Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system that should offer all the core functionality of internal and external calling, desk phone, softphone and other device calling, easily configurable call flow options, voicemail, dynamic scaling up of users, call recording and reporting. Additionally, it should support integration to other systems, have good resiliency options and be able to support omnichannel. Currently the Trust is looking to approach the market only to inform requirements and so do not yet have any detailed information or user numbers defined, we may also work with the wider Lincolnshire system if there is interest.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/015571-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jul 2021 |
| Submission deadline | 9 Aug 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £60,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LINCOLNSHIRE PARTNERSHIP NHS FOUNDATION TRUST |
| Locality | LINCOLN |
| Post town | Lincoln |
| Postcode | LN5 7JH |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF3 Lincolnshire |
| ITL 3 | TLF30 Lincolnshire CC |
| Local authority | Lincoln |
| Electoral ward | Park |
| Westminster constituency | Lincoln |
| Delivery location | TLF3 Lincolnshire |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 6 Jul 2021 at 13:51 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/015571-2021

## Notice URLs

- http://www.ulh.nhs.uk/
- https://procontract.due-north.com
- https://procontract.due-north.com/Opportunities

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c445. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02c445.json.