---
title: "Application Maintenance Support Services"
ocid: "ocds-h6vhtk-02c451"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c451"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c451.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c451.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "FINANCIAL CONDUCT AUTHORITY"
published: "2021-07-06"
---

# Application Maintenance Support Services

Buyer: FINANCIAL CONDUCT AUTHORITY  
Current stage: Award  
OCID: ocds-h6vhtk-02c451

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c451)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02c451.json)

## Summary

The Financial Conduct Authority (FCA) is currently involved in the extension of the Application Maintenance Support Services contract, specifically for Year 4 of a potential 5-year term. This initiative includes two lots, Lot 1 valued at £255,677.08 ex VAT, running from 20th June 2021 to 19th June 2022, and Lot 2 valued at £2,310,918.62 ex VAT with a term from 10th September 2021 to 9th September 2022. The contract has been awarded through a selective procurement method under a restricted procedure, with the industry category classified as computer-related services. The procurement process reached the award stage as of the 6th of July 2021.

This tender presents significant growth opportunities for large and medium-sized firms specialising in application maintenance, software as a service, and related IT support services. Businesses that can effectively manage bespoke software solutions, provide incident management, and liaise with client teams are particularly well-suited to compete for this lucrative contract. Companies with experience in managing third-party suppliers and those offering innovative enhancements to applications may find themselves at a competitive advantage, aligning well with the FCA's objectives for operational change and effective support.

## Notice

The FCA is extending it's current Application Maintenance Support into Year 4 of the 5 Year terms. The Services include the following, details are: - Support and maintenance of bespoke, COTS (commercial off the shelf products), Cloud Services including SaaS (Software as a Service and PaaS (Platform as a Service; - Resolving software problems that cause the system to be inoperative or to perform incorrectly; - Providing Incident and Problem Management services in relation to the in scope Applications; Implementing improvements and enhancement to the Applications; - Delivering operational change, supporting and accepting changes into the live environment; - Database and Middleware support for some Applications; - Liaison with FCA Business teams to support User Acceptance; - Management of 3rd Party Suppliers as part of the end to end delivery; - AppDev.

### Lot Information

Application Maintenance Support Services (Legacy)

This is the Year 4 extension of the Original Contract for Lot 2 of Application Maintenance Support Services. During the original Tender process, which commenced in 2017, the FCA created Lot 1 to reduce the number of legacy estate suppliers to 1. The extension for Lot 1 into Year 4 of a possible 5 Year term will cover the following main activities. Details are: - Support and maintenance of bespoke, COTS (commercial off the shelf products), Cloud Services, including SaaS (Software as a Service) and PaaS (Platform as a Service); - Resolving software problems that cause the system to be inoperative or to perform incorrectly; - Providing Incident and Problem Management services in relation to the in scope Applications; Implementing improvements and enhancement to the Applications; - Delivering operational change, supporting and accepting changes into the live environment; - Database and Middleware support for some Applications; - Liaison with FCA Business teams to support User Acceptance; - Management of 3rd Party Suppliers as part of the end to end delivery. The original estimated value of the upper range for Lot 1 was EUR1,700,000 per annum, over the maximum 5 (five) year term the estimated value in GBP would be PS7,286,689 based on the EUR8,500,000 value. Additional information: This is the contract award for Year 4 of the contract for Lot 1 of Application Maintenance Support Services. The 1st extension option under the Contract.

Options: The original contract length was for a 3 year initial term plus 2 (two) extension of 12 months. This is the contract award for the 1st extension, so Year 4 of the contract for Lot 1 of Application Maintenance Support Services. Year 1 of Lot 1 of the Contract commenced 20th June 2018. Year 4 of Lot 1 of the Contract will commence on the 20th June 2021

Application Maintenance Support Services

This is the Year 4 extension of the Original Contract for Lot 2 of Application Maintenance Support Services. The extension for Lot 2 into Year 4 of a possible 5 Year term will cover the following main activities. Details are: - Support and maintenance of bespoke, COTS (commercial off the shelf products), Cloud Services, including SaaS (Software as a Service) and PaaS (Platform as a Service); - Resolving software problems that cause the system to be inoperative or to perform incorrectly; - Providing Incident and Problem Management services in relation to the in scope Applications; Implementing improvements and enhancement to the Applications; - Delivering operational change, supporting and accepting changes into the live environment; - Database and Middleware support for some Applications; - Liaison with FCA Business teams to support User Acceptance; - Management of 3rd Party Suppliers as part of the end to end delivery. The original estimated value of the upper range for Lot 2 was EUR4,000,000 per annum, over the maximum 5 (five) year term the estimated value in GBP would be PS17,145,152 based on the EUR20,000,000 value. Additional information: This is the Contract award for Year 4 of the contract for Lot 1 of Application Maintenance Support Services. The 1st extension option under the Contract.

Options: The original contract length was for a 3 year initial term plus 2 (two) extension of 12 months. This is the contract award for the 1st extension, so Year 4 of the contract for Lot 2 of Application Maintenance Support Services. Year 1 of Lot 2 of the Contract commenced 10th September 2018. Year 4 of Lot 2 of the Contract will commence on the 10th September 2021.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/015583-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jul 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 14 May 2018 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,566,595 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL CONDUCT AUTHORITY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOPRA STERIA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72500000 - Computer-related services

## Release History

- 6 Jul 2021 at 15:15 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/015583-2021

## Notice URLs

- https://fca.delta-esourcing.com/
- https://fca.delta-esourcing.com/delta/viewNotice.html?noticeId=606682162
- https://ted.europa.eu/udl?uri=TED:NOTICE:234917-2017:TEXT:EN:HTML
- https://www.fca.org.uk/
- https://www.soprasteria.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c451. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02c451.json.