---
title: "Service Partner"
ocid: "ocds-h6vhtk-02c4ea"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c4ea"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c4ea.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c4ea.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "AMBULANCE RADIO PROGRAMME (ARP)"
published: "2021-07-07"
---

# Service Partner

Buyer: AMBULANCE RADIO PROGRAMME (ARP)  
Current stage: Award  
OCID: ocds-h6vhtk-02c4ea

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c4ea)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02c4ea.json)

## Summary

The Ambulance Radio Programme (ARP) has completed the procurement of a service partner focusing on IT services, specifically consulting, software development, and support. This contract, valued at approximately £18.7 million, was signed on 1st July 2021, with related activities aimed at improving communication systems for UK emergency services. The procurement method employed was selective, utilising a competitive procedure with negotiation, and the location of service delivery is within the UK. The programme encompasses key projects such as the replacement of the Airwave network and the new integrated communications and control system, with the overall status of the contract awarded to Exponential-E Limited.

This tender presents a valuable opportunity for businesses specialising in IT services, particularly those with expertise in emergency services communications and management systems. Firms capable of delivering high-quality service management, implementation, and operational support are well-suited to compete, especially with a focus on enhancing service desk functionality and transformative service improvements. Moreover, understanding the specific requirements of programmes like ESN and CRS will be beneficial for prospective bidders aiming to contribute to the UK's ambitious emergency service objectives.

## Notice

The Ambulance Radio Programme ('ARP') on behalf of the Secretary of State for Health and Social Care (the 'Authority') has procured a supplier to fulfil the role of a service partner to support the Authority projects delivering the constituent programmes including 'service desk' and 'Service Management' functions.

### Lot Information

Lot 1

The constituent programmes being delivered by the Authority are: * ESN: the replacement of the Airwave network which is being delivered by the Home Office's ESMCP; * CRS: the delivery of the new integrated communications and control system to the English Ambulance Trusts, the Welsh Ambulance Service NHS Trust and the Scottish Ambulance Service. The contract for the delivery of CRS was awarded to Frequentis in May 2017. * MDVS: the delivering of the new NMA to the English Ambulance Trusts (and potentially the Welsh Ambulance Service NHS Trust and/or the Scottish Ambulance Service, if those bodies elect to participate in the MDVS programme). The scope of the MDVS programme also includes the delivery of Vehicle Hardware to run the NMA and the replacement of TETRA radio terminals with devices that can connect to the ESN. * HEMS: the core function of the Helicopter Emergency Medical Service (HEMS) Air Ambulance is to deliver front line medical care to patients in the pre-hospital environment. All HEMS Air Ambulances in England are operated by charities and receive their tasking via Service Recipient control rooms under terms of individual memorandums of understanding which are in place. The supplier shall provide the following services as detailed in the service requirements. (a) implementation services (i) mobilisation, (ii) implementation, (iii) transition; (b)operational services (i) service management services, (ii) service desk services, (iii) environment management services, (iv) transformative service improvement services; (c) ad-hoc services, (d) future services.

Options: 2 year extension period option

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/015736-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jul 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Jun 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £18,685,753 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | AMBULANCE RADIO PROGRAMME (ARP) |
| Locality | LONDON |
| Post town | Not specified |
| Postcode | N/A |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EXPONENTIAL-E |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 7 Jul 2021 at 15:07 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/015736-2021

## Notice URLs

- https://ted.europa.eu/udl?uri=TED:NOTICE:358168-2020:TEXT:EN:HTML
- https://www.gov.uk/government/organisations/department-of-health-and-social-care

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c4ea. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02c4ea.json.