---
title: "East Renfrewshire Council Telecare Alarm Receiving & Call- Handing System - Supply, Implementation, Support and Licensing/ Maintenance from Analogue to Digital Operation"
ocid: "ocds-h6vhtk-02c4fc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c4fc"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c4fc.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c4fc.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "EAST RENFREWSHIRE COUNCIL"
published: "2021-10-07"
---

# East Renfrewshire Council Telecare Alarm Receiving & Call- Handing System - Supply, Implementation, Support and Licensing/ Maintenance from Analogue to Digital Operation

Buyer: EAST RENFREWSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-02c4fc

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## Summary

East Renfrewshire Council is conducting a public procurement process for the Telecare Alarm Receiving and Call-Handing System, which falls under the services category with a focus on call centre operations. The tender was initiated under an open procedure and has a status of active, with key dates including a contract value of £320,000 and a tender period that closes on 10 August 2021. This opportunity is located in Giffnock, Scotland, and the council aims to enhance its 24/7 call handling services for approximately 3000 citizens, managing around 24000 calls monthly.

This tender offers significant opportunities for businesses specialising in technology and service provision related to telecare and call centre solutions. Companies experienced in the implementation and maintenance of alarm-handling systems, particularly those capable of transitioning operations from analogue to digital, will find this tender particularly suited to their capabilities. The focus on innovative social care solutions makes this a promising venture for SMEs looking to engage with public authorities in the social services sector.

## Notice

East Renfrewshire Council is inviting tenders, from suitably qualified companies for the provision and installation of an Alarm Receiving Centre. East Renfrewshire Council provides a 24/7/365 call handling services to c.3000 citizens within the Authority Area, handling a total of c.24000 incoming alarm calls and outbound calls per month. This is delivered through SLAs with East Renfrewshire HSCP for individuals (c.2537 clients), and for our Housing Services (323 scheme clients), and with a third party Housing Association (48 scheme clients) to deliver to telecare to citizens within group housing schemes. The telecare service is part of the drive to deliver social care in innovative ways within the community to meet the needs of the ageing population.

### Lot Information

Lot 1

Open tender. Additional information: Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Renewal: 2x12months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/025061-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Oct 2021 |
| Submission deadline | 10 Aug 2021 |
| Future notice date | Not specified |
| Award date | 12 Jul 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £320,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,490,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST RENFREWSHIRE COUNCIL |
| Locality | GIFFNOCK |
| Post town | Glasgow |
| Postcode | G46 6UG |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire |
| Local authority | East Renfrewshire |
| Electoral ward | Giffnock and Thornliebank |
| Westminster constituency | East Renfrewshire |
| Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | CHILDREN 1ST; ENOVATION |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre
- 79711000 - Alarm-monitoring services

## Release History

- 7 Oct 2021 at 13:54 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/025061-2021
- 27 Jul 2021 at 09:45 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/017756-2021
- 7 Jul 2021 at 15:45 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/015754-2021

## Notice URLs

- http://www.eastrenfrewshire.gov.uk
- https://telecare.digitaloffice.scot/
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00183
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c4fc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02c4fc.json.