---
title: "CP2080-21 - Online Mental Health and Wellbeing Service"
ocid: "ocds-h6vhtk-02c7f8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c7f8"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c7f8.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c7f8.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "DEVON COUNTY COUNCIL"
published: "2021-07-14"
---

# CP2080-21 - Online Mental Health and Wellbeing Service

Buyer: DEVON COUNTY COUNCIL  
Current stage: Planning  
OCID: ocds-h6vhtk-02c7f8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c7f8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02c7f8.json)

## Summary

Devon County Council is planning a procurement process for the "CP2080-21 - Online Mental Health and Wellbeing Service" tender, aimed at improving mental health support for adults in Devon, Plymouth, and Torbay. This initiative falls under the social services category and has a total value of £1,080,000. The procurement is currently in the planning stage, with a future notice anticipated on 8 September 2021. The project seeks to create a digital platform that specifically addresses the needs of disadvantaged populations while promoting wider community mental health recovery efforts.

This tender presents significant opportunities for businesses specialising in mental health services, particularly those offering online counselling, guidance, and community health services. Companies that have experience with digital platforms capable of providing accessible mental health support, especially for underserved demographics, would be well-suited to compete. Furthermore, providers with a track record in delivering culturally competent and technologically robust solutions will be integral to fulfilling the objectives of this contract.

## Notice

As part of the response to growing mental health need and as part of Recovery, the proposal is to commission and assess how an online Mental Health and Wellbeing platform for 18+ works alongside the wider Devon Community Mental Health Framework and wider recovery work, whether disadvantaged/ at risk populations use the service and whether it reduces demand on other commissioned services acting as a preventive tool and meets unmet mental health need. The online platform would be open to all adults but promoted directly to those in disadvantaged groups, meeting the council's priority on fairness and equity.

### Lot Information

Lot 1

Background: As part of this response to growing mental health need and as part of Recovery, the proposal is to commission and assess how an online Mental Health and Wellbeing platform for 18+ works alongside the wider Devon Community Mental Health Framework and wider recovery work, whether disadvantaged/ at risk populations use the service and whether it reduces demand on other commissioned services acting as a preventive tool and meets unmet mental health need. The online platform would be open to all adults but promoted directly to those in disadvantaged groups, meeting the council's priority on fairness and equity. * Disclaimer: The exact scope of the support service is yet to be agreed but please see below a list of key outcomes: * 24/7 access to support that is responsive, and triages based on need * Anonymous user access (unless safeguarding is required) across Devon, Plymouth and Torbay * Accessibility through a range of online devices * Use a range of communication methods such as online forums, articles, text, online message and individual sessions which are outcome focuses and evidence based. * Provide a universal offer but target the following hard-to-reach groups using a partnership approach: people from deprived areas (including rural deprivation), survivors of domestic abuse, carers, key workers (including teachers), Black and Asian minority Ethnic groups, people seeking or in receipt of universal credit and those mental health issues that are unable to access face to face support. * The provider will need to conduct load and scale testing to ensure that their technology is robust enough to respond to spikes in demand * The Provider will need to work to policies and practices that are culturally competent to ensure that all service users have an optimal service user experience. * The provider will ensure that it is an ASD/Dementia friendly environment for those accessing and working in the organisation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016518-2021 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Jul 2021 |
| Submission deadline | Not specified |
| Future notice date | 7 Sep 2021 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,080,000 |
| Lots value | £1,080,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEVON COUNTY COUNCIL |
| Additional buyers | NHS DEVON CCG; PLYMOUTH CITY COUNCIL; TORBAY COUNCIL |
| Locality | EXETER |
| Post town | Exeter |
| Postcode | EX2 4QD |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK41 Plymouth |
| Local authority | Plymouth |
| Electoral ward | St Peter and the Waterfront |
| Westminster constituency | Plymouth Sutton and Devonport |
| Delivery location | TLK4 Devon |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85312310 - Guidance services
- 85312320 - Counselling services
- 85320000 - Social services
- 85323000 - Community health services

## Release History

- 14 Jul 2021 at 14:58 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/016518-2021

## Notice URLs

- http://www.devon.gov.uk
- http://www.supplyingthesouthwest.org.uk
- https://devonccg.nhs.uk
- https://www.plymouth.gov.uk
- https://www.torbay.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c7f8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02c7f8.json.