---
title: "CRM Software Licenses, Support and Maintenance"
ocid: "ocds-h6vhtk-02c886"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c886"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c886.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c886.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UNIVERSITY OF PLYMOUTH"
published: "2021-07-15"
---

# CRM Software Licenses, Support and Maintenance

Buyer: UNIVERSITY OF PLYMOUTH  
Current stage: Award  
OCID: ocds-h6vhtk-02c886

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c886)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02c886.json)

## Summary

The University of Plymouth is seeking to procure a contract for CRM software licenses, support, and maintenance, which has been awarded to Salesforce UK Limited. This procurement falls under the goods category, specifically classified as software packages and information systems, with an award value of approximately £2,188,658.88. The procurement process was conducted as a limited procedure without prior publication of a call for competition, due to exclusivity in technical rights related to the embedded CRM system in use. The contract covers the period from 1st August 2021 to 31st July 2026, with the agreement signed on 15th July 2021.

This tender presents significant opportunities for businesses in the software and IT services sector, particularly those specialising in Customer Relationship Management (CRM) systems and associated support services. Companies that can demonstrate expertise in maintaining and enhancing CRM software and that have experience working within educational institutions will be well-positioned to compete for similar contracts in the future. The sole sourcing aspect underscores the importance of technical knowledge and existing relationships in this niche market.

## Notice

Software license, maintenance and support for embedded Customer Relationship Management (CRM) Software System that is already in operation at the University of Plymouth.

### Lot Information

Lot 1

Software license, maintenance and support for embedded Customer Relationship Management (CRM) Software System that is already in operation at the University of Plymouth to cover the period of 1st August 2021 to 31 July 2026.

### Procurement Information

The products, services and support can be provided only by a particular contractor for reasons that are technical and connected with the protection of exclusive intellectual property rights. (Software maintenance and license renewal for an embedded customer relationship management system). This VEAT notice is alerting the market of the University's intention to award a contract via a sole source procedure and not via a competitive tender via FTS. The University intends to award a contract for the above once a 10 day standstill period has ended. The 10 day standstill period will commence from the publication of this notice.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016660-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jul 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 14 Jul 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,188,658 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF PLYMOUTH |
| Locality | PLYMOUTH, DEVON |
| Post town | Plymouth |
| Postcode | PL4 8AA |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK41 Plymouth |
| Local authority | Plymouth |
| Electoral ward | Drake |
| Westminster constituency | Plymouth Sutton and Devonport |
| Delivery location | TLK South West (England), TLK41 Plymouth |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SALESFORCE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48445000 - Customer Relation Management software package

## Release History

- 15 Jul 2021 at 15:53 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/016660-2021

## Notice URLs

- https://www.plymouth.ac.uk/about-us/university-structure/service-areas/procurement

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c886. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02c886.json.