---
title: "Implementation and on-going support of a Ticketing, Fundraising, Membership and CRM system"
ocid: "ocds-h6vhtk-02c8f5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c8f5"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c8f5.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c8f5.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NATIONAL MUSEUMS SCOTLAND"
published: "2022-02-17"
---

# Implementation and on-going support of a Ticketing, Fundraising, Membership and CRM system

Buyer: NATIONAL MUSEUMS SCOTLAND  
Current stage: Award  
OCID: ocds-h6vhtk-02c8f5

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## Summary

The National Museums Scotland is seeking a supplier for the implementation and ongoing support of a Ticketing, Fundraising, Membership, and CRM system located in Edinburgh, UK. This procurement falls under the category of goods, specifically focusing on Customer Relationship Management software. The tender is currently in the award stage, with an active contract valued at £186,239, which was signed on 16th February 2022. Interested parties should note that the overall duration of the contract is set for 1080 days, with the possibility of renewal.

This tender presents substantial opportunities for businesses in the technology and software development sectors, particularly those with expertise in CRM systems and integrated ticketing solutions. Companies that specialise in customer service applications, membership management systems, or fundraising platforms may find themselves well-positioned to compete. The open procurement method encourages diverse participation, offering a chance for innovative firms, particularly SMEs, to showcase their capabilities and expand their market presence.

## Notice

Delivery, and ongoing support, of a unified system (or set of integrated systems) for online and on-site Ticketing, Fundraising, Membership and CRM at National Museums Scotland.

### Lot Information

Lot 1

Scope of work. We are seeking a unified system, or set of integrated systems, that can fulfil the key functionality and user experience across: On-site and Online Ticketing Membership fulfilment and management Fundraising Customer Relationship Management Email communications (either integrated or via a linked service). Operate in line with NMS Standard Terms and Conditions for the Purchase of God and Services https://www.nms.ac.uk/media/1152122/standard-tcs-goods-services.pdf Bidders should refer to the additional document, Specification - Schedule A for further information. Additional information: Economic operators may be excluded from this competition if there are any of the situations referred to in regulation 58 of the Public Contracts (Scotland) regulations 2015.

Renewal: National Museums Scotland reserves the right to extend the contract by one year + one year.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/004488-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Feb 2022 |
| Submission deadline | 18 Aug 2021 |
| Future notice date | Not specified |
| Award date | 16 Feb 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £186,239 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL MUSEUMS SCOTLAND |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH1 1JF |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh East and Musselburgh |
| Delivery location | TLM75 City of Edinburgh |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TESSITURA NETWORK |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 63 - Supporting and auxiliary transport services; travel agencies services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48445000 - Customer Relation Management software package
- 63512000 - Sale of travel tickets and package tours services
- 72212445 - Customer Relation Management software development services

## Release History

- 17 Feb 2022 at 09:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/004488-2022
- 16 Jul 2021 at 12:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016771-2021

## Notice URLs

- http://www.nms.ac.uk/
- http://www.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000659731
- https://www.nms.ac.uk/media/1152122/standard-tcs-goods-services.pdf
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00423

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c8f5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02c8f5.json.