---
title: "West Midlands Trains Shared Services - Delay Repay"
ocid: "ocds-h6vhtk-02c925"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c925"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c925.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c925.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "ABELLIO TRANSPORT HOLDINGS LIMITED"
published: "2021-07-16"
---

# West Midlands Trains Shared Services - Delay Repay

Buyer: ABELLIO TRANSPORT HOLDINGS LIMITED  
Current stage: Tender  
OCID: ocds-h6vhtk-02c925

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02c925.json)

## Summary

The procurement process is for the "West Midlands Trains Shared Services - Delay Repay" initiative, managed by Abellio Transport Holdings Limited. This tender, classified under customer services within the services category, aims to establish a partnership for Delay Repay Services for West Midlands Trains. The procurement method is selective, utilising a negotiated procedure with prior call for competition. The submission deadline for bids is set for 16 August 2021, with an expected contract period lasting 1,080 days and an option to renew for an additional two years. The geographical area for delivery is within the UK.

This tender presents a significant opportunity for businesses experienced in providing railway customer services, particularly those with a strong capacity for managing shared service operations. Companies that specialise in service delivery, have experience with similar contracts, and are capable of navigating the complexities of public transport services would be well-suited to compete. Engaging with this contract could enable businesses to expand their portfolio and deepen their involvement in the railway industry, particularly in the West Midlands region.

## Notice

Abellio Transport Holdings Limited will be tendering on behalf of the following Train Operating Company (TOC) West Midlands Trains (WMT) Delay Repay Services.

### Lot Information

Lot 1

Abellio Transport Holdings Limited will be tendering on behalf of the following Train Operating Company (TOC) West Midlands Trains (WMT) Delay Repay Services. Additional information: All scoring information is contained within the tender documentation. Available on request by emailing selina.birdi@vendigital.com

Renewal: Option to extend for up to a further 2 years

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016819-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jul 2021 |
| Submission deadline | 16 Aug 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ABELLIO TRANSPORT HOLDINGS LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC4A 3AG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Castle Baynard |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 16 Jul 2021 at 15:00 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016819-2021

## Notice URLs

- https://quickquote.vendigital.com/
- https://www.abellio.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c925. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02c925.json.