---
title: "East Midlands Railway Shared Services - Delay Repay"
ocid: "ocds-h6vhtk-02c92d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c92d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c92d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c92d.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "ABELLIO TRANSPORT HOLDINGS LIMITED"
published: "2021-07-16"
---

# East Midlands Railway Shared Services - Delay Repay

Buyer: ABELLIO TRANSPORT HOLDINGS LIMITED  
Current stage: Tender  
OCID: ocds-h6vhtk-02c92d

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02c92d.json)

## Summary

The procurement process is initiated by Abellio Transport Holdings Limited, aiming to tender the "East Midlands Railway Shared Services - Delay Repay" project, which falls under the customer services category in the services industry. The procurement is currently in the active tender stage, with a submission deadline set for 16th August 2021. The tendering will take place within the UK, and it will adhere to a selective procurement method through a negotiated procedure following a prior call for competition.

This tender presents significant opportunities for businesses specialising in customer service delivery, particularly those experienced in managing complex shared service operations. Companies that can demonstrate proven capability in similar service offerings, ideally with a strong track record in the rail industry, are well-positioned to compete effectively. Engaging in this tender could facilitate growth as successful bidders may extend their contracts for an additional two years, further enhancing their market presence and operational capacity.

## Notice

Abellio Transport Holdings Limited will be tendering on behalf of the following Train Operating Company (TOC). East Midlands Railway (EMR) Delay Repay Services.

### Lot Information

Lot 1

Abellio Transport Holdings Limited will be tendering on behalf of the following Train Operating Company (TOC). East Midlands Railway (EMR) Delay Repay Services. Additional information: All scoring information is contained within the tender documentation. Available on request by emailing selina.birdi@vendigital.com

Renewal: Option to extend for up to a further 2 years

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016827-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jul 2021 |
| Submission deadline | 16 Aug 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ABELLIO TRANSPORT HOLDINGS LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC4A 3AG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Castle Baynard |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 16 Jul 2021 at 15:15 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016827-2021

## Notice URLs

- https://quickquote.vendigital.com/
- https://www.abellio.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c92d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02c92d.json.