---
title: "Greater Anglia Shared Services - Customer Experience and Delay Repay"
ocid: "ocds-h6vhtk-02c92f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c92f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c92f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c92f.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "ABELLIO TRANSPORT HOLDINGS LIMITED"
published: "2021-07-16"
---

# Greater Anglia Shared Services - Customer Experience and Delay Repay

Buyer: ABELLIO TRANSPORT HOLDINGS LIMITED  
Current stage: Tender  
OCID: ocds-h6vhtk-02c92f

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## Summary

Abellio Transport Holdings Limited is currently undertaking a tender process for the "Greater Anglia Shared Services - Customer Experience and Delay Repay" project, which is classified under customer services. The procurement, taking place in the UK, is at the active stage and follows a selective method, specifically a negotiated procedure with a prior call for competition. The tender period is set to close on 16 August 2021, with submissions to be made electronically via a specified platform. The contract is anticipated to last for a period of 1,080 days, with an option to extend for up to two additional years.

This tender presents a significant opportunity for businesses specialising in customer service solutions, particularly those with experience in back-office processing, telephony, and business fulfilment. Companies that have the capability to manage extensive customer experience projects within shared service frameworks will be well-suited to apply. Given the scale and complexity of the services required by Abellio, enterprises that can demonstrate a robust track record in managing large-scale contracts within the transport industry will have a competitive edge in this procurement process.

## Notice

Abellio Transport Holdings Limited will be tendering on behalf of the following Train Operating Company (TOC) Greater Anglia (GA) for Customer Experience and Delay Repay Shared Services. The Customer Experience service includes but not limited to, back-office processing, telephony, business fulfilment and reporting.

### Lot Information

Lot 1

Abellio Transport Holdings Limited will be tendering on behalf of the following Train Operating Company (TOC) Greater Anglia (GA) for Customer Experience and Delay Repay Shared Services. The Customer Experience service includes but not limited to, back-office processing, telephony, business fulfilment and reporting. Additional information: All scoring information is contained within the tender documentation. Available on request by emailing selina.birdi@vendigital.com

Renewal: Option to extend for up to a further 2 years

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016829-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jul 2021 |
| Submission deadline | 16 Aug 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ABELLIO TRANSPORT HOLDINGS LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC4A 3AG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Castle Baynard |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 16 Jul 2021 at 15:27 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016829-2021

## Notice URLs

- https://quickquote.vendigital.com/
- https://www.abellio.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c92f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02c92f.json.