---
title: "Out of Hours Customer Contact Service"
ocid: "ocds-h6vhtk-02c951"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c951"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c951.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02c951.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "KARBON HOMES"
published: "2021-11-16"
---

# Out of Hours Customer Contact Service

Buyer: KARBON HOMES  
Current stage: Award  
OCID: ocds-h6vhtk-02c951

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c951)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02c951.json)

## Summary

The procurement process for the "Out of Hours Customer Contact Service" is managed by Karbon Homes, based in Newcastle upon Tyne, UK. This project falls under the services category, specifically in the call centre industry. The procurement method was an open procedure, with the tender completed on 16 November 2021. The total estimated value of the contract is £272,270, and despite the procurement process being initially open for bids, the attempts to award this contract came to fruition with go-centric Limited as the selected supplier.

This tender presents significant opportunities for businesses in the telecommunications and customer service sectors, particularly those specialising in call centre operations. Companies with the capacity to provide comprehensive out-of-hours support services would be particularly well-suited to compete. Growth can be achieved by aligning their offerings with the needs of public sector clients like Karbon Homes, which are seeking reliable partners to enhance their service delivery across multiple sites.

## Notice

Out of Hours Customer Contact Service

### Lot Information

Lot 1

Out of Hours Customer Contact Service

Options: 60 month(s) from the commencement date, with 36 initial month(s) and option to extend 1x24 month(s)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/028595-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Nov 2021 |
| Submission deadline | 16 Aug 2021 |
| Future notice date | Not specified |
| Award date | 16 Nov 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £260,000 |
| Lots value | £260,000 |
| Awards value | Not specified |
| Contracts value | £272,270 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KARBON HOMES |
| Locality | NEWCASTLE |
| Post town | Newcastle upon Tyne |
| Postcode | NE12 8EG |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | North Tyneside |
| Electoral ward | Longbenton & Benton |
| Westminster constituency | Newcastle upon Tyne North |
| Delivery location | TLC22 Tyneside |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GO-CENTRIC |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 16 Nov 2021 at 13:39 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/028595-2021
- 18 Jul 2021 at 21:58 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016863-2021

## Notice URLs

- http://www.karbonhomes.co.uk
- http://www.karbonhomes.co.uk/
- https://go-centric.co.uk/
- https://suppliers.multiquote.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02c951. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02c951.json.