---
title: "The Provision of a Fundraising and Alumni Customer Relationship Management (CRM) Solution"
ocid: "ocds-h6vhtk-02ca7f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ca7f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ca7f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ca7f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UNIVERSITY OF SOUTHAMPTON"
published: "2022-01-07"
---

# The Provision of a Fundraising and Alumni Customer Relationship Management (CRM) Solution

Buyer: UNIVERSITY OF SOUTHAMPTON  
Current stage: Award  
OCID: ocds-h6vhtk-02ca7f

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## Summary

The University of Southampton is conducting a procurement process for "The Provision of a Fundraising and Alumni Customer Relationship Management (CRM) Solution". This tender falls under the goods category within the customer relationship management software industry. The project aims to enhance the university's fundraising capacities and supporter engagement, with the procurement method being an open procedure. The procurement stage is currently active, and the bid opening date is set for September 3, 2021, with a contract value estimated between £1,400,000 and £2,000,000 GBP over a potential ten-year term, inclusive of extensions based on performance.

This contract presents significant opportunities for businesses specialising in customer relationship management software and related services. Firms that can provide innovative solutions for fundraising, data management, and alumni engagement, especially those with a solid understanding of the educational sector, may find this tender particularly advantageous. Suppliers prepared to meet rigorous technical and financial criteria, including comprehensive insurance coverage, will be well-positioned to compete effectively for this procurement opportunity.

## Notice

The University of Southampton seeks to procure a Fundraising and Alumni CRM solution to support The Campaign for Southampton which will see an ambitious increase in all elements of fundraising and engagement - doubling transaction levels, significantly increasing engagement and volunteering and doubling the size of the team. The success of a fundraising campaign is hugely dependent on a sophisticated CRM - to capture data preferences, offer improved international fundraising, and high value, multi-channel mass fundraising, and ensure enhanced major gift and volunteer management tools - to deliver the scale of fundraising and engagement required to compete in an increasingly sophisticated global charity market. This project seeks to deliver a new solution to meet these objectives.

### Lot Information

Lot 1

The University is seeking a Fundraising and Alumni CRM solution which enables fundraising, prospect research, communication, events, volunteering, reporting and data selection to harness the collective power of the alumni and supporter community to support the University's strategic objectives through philanthropy and engagement. The University is seeking a system to support in the following areas: Communications and Marketing Events Volunteering Fundraising (Regular Giving) Prospect Research and Management Memberships Legacy Online Portal Operations Income Processing, including Gift Aid, DD management, Pledges, Fundspending Reporting and Dashboards System Admin Of particular importance to the University is for the solution to have: The ability to process UK gifts including direct debits and gift aid declarations and claims The ability to manage constituent relationships or create activity based upon segments of constituents The ability to search, query and locate a variety of record types based upon various searchable fields within the database The ability to manage events The ability to manage marketing automations, communications and e-communications The ability to import to, export from or report on any field within the database Procurement Process This procurement process was conducted as an Open procedure Contract Period: The University proposes to enter into a Contract for ten years - this will be the maximum contract period, including any potential extensions] with the successful tenderer(s). This will comprise of an initial contract period of five years with an option to extend by a further five years subject to satisfactory performance and at the sole discretion of the University. Contract Value: The estimated value of the initial five year contract term is in the region of PS800,000 - PS1,200,000 GBP (excluding VAT). The estimated value of the five year extension period is PS600,000 - PS800,000 GBP (excluding VAT). It is estimated, therefore, that the total value of this contract will be between PS1,400,000 and PS2,000,000 GBP (excluding VAT).

Renewal: This contract is likely to be subject to renewal towards the end of this contract period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000512-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jan 2022 |
| Submission deadline | 3 Sep 2021 |
| Future notice date | Not specified |
| Award date | 23 Dec 2021 |
| Contract period | Not specified |
| Recurrence | This is likely to be re-procured in 2031. |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,000,000 |
| Lots value | £2,000,000 |
| Awards value | Not specified |
| Contracts value | £2,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF SOUTHAMPTON |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO17 1BJ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Portswood |
| Westminster constituency | Southampton Test |
| Delivery location | TLJ32 Southampton |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BLACKBAUD EUROPE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48445000 - Customer Relation Management software package
- 72212445 - Customer Relation Management software development services

## Release History

- 7 Jan 2022 at 15:06 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/000512-2022
- 21 Jul 2021 at 10:53 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/017169-2021

## Notice URLs

- https://in-tendhost.co.uk/universityofsouthampton
- https://intendhost.co.uk/
- https://www.southampton.ac.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ca7f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02ca7f.json.