--- title: "CBC-1239-T-AE Unified Communications Solution" ocid: "ocds-h6vhtk-02cb1d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02cb1d" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02cb1d.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02cb1d.json" source: "Find A Tender Service" current_stage: "Award" buyer: "CENTRAL BEDFORDSHIRE COUNCIL" published: "2022-03-31" --- # CBC-1239-T-AE Unified Communications Solution Buyer: CENTRAL BEDFORDSHIRE COUNCIL Current stage: Award OCID: ocds-h6vhtk-02cb1d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02cb1d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02cb1d.json) ## Summary The Central Bedfordshire Council is conducting a public procurement tender for a Unified Communications Solution, identified by the title "CBC-1239-T-AE". This procurement process, classified under telecommunications services, is currently in the active tendering stage. Key activities include the provision of various lots, each focusing on different aspects of the communication needs for approximately 4,000 employees, including mobile phone hardware, data services, and telephony solutions. The deadline for bid submissions was set for 23rd August 2021, with the potential for contracts to span a maximum of five years with extensions. This tender presents significant opportunities for businesses involved in telecommunications and technology services, particularly those capable of providing comprehensive and integrated communication solutions. Suppliers who specialise in mobile telephony, voice and data services, or cloud-based systems would be particularly well-suited to participate. There may also be opportunities for firms offering unique solutions to meet Central Bedfordshire Council's requirements for enhancing flexible working practices within their organisation. ## Notice The Council (CBC) has adopted flexible working practices and is looking for a Unified Communication solution to support this approach.You are invited to tender for a 3-year contract for the provision of one (or more) Lots making up the provision and ongoing 3rd line support of a new, cloud based, Unified Communications Solution (UCS) for CBC. The Lots you are invited to tender for that make up this UCS are detailed in this notice. The contracts may have up to two 12 month extensions making a maximum total of five years contract length.Suppliers may bid for one or more Lots and there is no limit to the number of Lots a supplier can bid for, nor is there any limit on the number of Lots a single supplier may be awarded. Where a supplier is awarded more than one Lot, CBC may combine the Lots into a single contract. CBC reserve the right not to award any or all Lots. ### Lot Information Lot 1 - Provision of Mobile phone hardware CBC currently provides handsets to almost all of its employees. CBC currently uses Apple iPhones for mobile phone handsets. Most of these handsets have reached their end of life due to the age of hardware. The new UCS will see a reduction in the number of handsets required -it is expected in the future only employees who travel for work purposes will need a mobile phone. The current expectation isthat this would be approximately 1,500 employees. Renewal: Two 12 month extensions to be at the discretion of the Council. Lot 2 - Provision of Mobile voice and data services (via supply of SIMs) CBC requires a mobile voice and data service for employees who have a CBC provided mobile phone. This service needs to available across the CBC areas of operation i.e. across the whole of Central Bedfordshire. Addresses for CBC buildings are listed in Appendix A, with key buildings highlighted; CBC require that a strong voice and data signal is available at these locations. If additional inbuilding solutions are required to ensure that there is a strong voice and data signal, these are to be provided at the vendor's cost. Renewal: Two 12 month extensions to be at the discretion of the Council. Lot3-Provision and deployment of Session Initiation Protocol (SIP) trunks CBC wishes to procure SIP trunks to provide inbound and outbound calling capability for its Unified Communications Solution.The supplier of the SIP trunks needs to provide a highly resilient solution that can interface with the SBCs in Lot4 selected by CBC. The SIP trunks will need to be compatible with the SBC in Lot4 and the Telephony in Lot5. Renewal: Two 12 month extensions to be at the discretion of the Council. Lot4 -Provision and deployment of Session Border Controllers (SBC) managed service The supplier of the SBCneeds to provide a highly resilient solution that can interface with the SIP trunks in Lot3 selected by CBC. The SBCwill need to be compatible with the SIP trunks in Lot3 and the Telephony in Lot5. Renewal: Two 12 month extensions to be at the discretion of the Council. Lot5 -Provision and deployment of Telephony solution A telephony solution is required for approximately 4,000 CBC employees. Microsoft Teams is required for the user interface for Telephony, both on Windows laptops and MacBooks, and mobile phones. CBC is happy for this to be accomplished using Microsoft Teams natively or with a 3rdparty plugin. This is in addition to the mobile phone being used as a conventional phone. Administration is acceptable via Microsoft Teams, a dedicated application or a browser. Renewal: Two 12 month extensions to be at the discretion of the Council. Lot6 -Provision and deployment of Contact Centre solution A Contact Centre solution is required for approximately 200 CBC Contact Centre employees. Microsoft Teams is preferred to be the user interface for Contact Centre. If Microsoft Teams is used, CBC is happy for this to be accomplished using Microsoft Teams either natively or with a 3rdpartyplugin. Administration is acceptable via Microsoft Teams, a dedicated application or a browser Renewal: Two 12 month extensions to be at the discretion of the Council. Lot7 -Provision and deployment of Interactive Voice Response (IVR) solution CBC has a requirement foran IVR solution as an initial contact point for incoming calls. Any recommended IVR must integrate with the Telephony solution from Lot5 and the Contact Solution from Lot6. Renewal: Two 12 month extensions to be at the discretion of the Council. Lot8 -Provision and deployment of Workforce Management (WFM) solution CBC has a requirement for a Workforce Management (WFM) solution to enhance its Contact Centre solution. Any recommended WFM solution must be integrated with, or be interfaced with, the Contact Centre solution from Lot6. Renewal: Two 12 month extensions to be at the discretion of the Council. Lot9 -Provision and deployment of Meeting Room solution CBC has a requirement for a Meeting Room solution to support our hybrid workplace, using Microsoft Teams as the user interface.Any recommended Meeting Rooms solution must be Microsoft Teams-based and be compatible with the Telephony solution in Lot5. Renewal: Two 12 month extensions to be at the discretion of the Council. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/008645-2022 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 31 Mar 2022 | | Submission deadline | 23 Aug 2021 | | Future notice date | Not specified | | Award date | 30 Mar 2022 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £844,832 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Cancelled | | Awards status | Active, Unsuccessful | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | CENTRAL BEDFORDSHIRE COUNCIL | | Locality | CHICKSANDS | | Post town | Stevenage | | Postcode | SG17 5TQ | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH2 Bedfordshire and Hertfordshire | | ITL 3 | TLH25 Central Bedfordshire | | Local authority | Central Bedfordshire | | Electoral ward | Shefford | | Westminster constituency | Hitchin | | Delivery location | TLH25 Central Bedfordshire | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | GAMMA NETWORK SOLUTIONS | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 48 - Software package and information systems - 64 - Postal and telecommunications services ### Codes - 32250000 - Mobile telephones - 32524000 - Telecommunications system - 48421000 - Facilities management software package - 48450000 - Time accounting or human resources software package - 64200000 - Telecommunications services - 64212000 - Mobile-telephone services - 64215000 - IP telephone services ## Release History - 31 Mar 2022 at 09:22 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/008645-2022 - 22 Jul 2021 at 11:16 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/017327-2021 ## Notice URLs - http://in-tendhost.co.uk/centralbedfordshire - https://in-tendhost.co.uk/centralbedfordshire ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02cb1d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02cb1d.json.