---
title: "Managed Services - Y20023"
ocid: "ocds-h6vhtk-02cb5b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02cb5b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02cb5b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02cb5b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "KENT COUNTY COUNCIL (T/A KCS)"
published: "2021-12-24"
---

# Managed Services - Y20023

Buyer: KENT COUNTY COUNCIL (T/A KCS)  
Current stage: Award  
OCID: ocds-h6vhtk-02cb5b

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## Summary

The procurement process is led by Kent County Council (operating as KCS), focusing on the "Managed Services - Y20023" contract within the IT services industry, specifically involving consulting, software development, and support. The procurement stage is currently active, with an open method of procurement. The deadline for bid submissions was 27th August 2021, and the contract includes a substantial value of £500 million. This framework agreement allows multiple public sector bodies in the UK to participate, enhancing the scope for suppliers in various regions.

This tender presents significant opportunities for businesses specialising in IT services and operational management, particularly those capable of providing innovative and cost-effective solutions. Companies offering expertise in areas such as digital communications, cloud services, and data management will find this a suitable platform to expand their client base. Both large enterprises and small to medium-sized enterprises (SMEs) can compete effectively, provided they align their services with the comprehensive requirements outlined in the contract.

## Notice

ramework Agreement for Managed Services 'Managed Service' is the practice of outsourcing day-to-day management responsibilities and functions as a strategic method for transforming and improving business processes, through efficiencies, effectiveness and cutting operating costs. A service may include, but not be limited to the list of potential requirements listed below. Suppliers to this framework will need the ability to offer and provide directly or indirectly via Sub-Contractors the full range listed below. Individual opportunities will need to be tailored to meet the Customer's requirement to improve efficiency, provide an agile and reliable solution that will transform and meet their business objectives.

### Lot Information

Lot 1

'Managed Service' is the practice of outsourcing day-to-day management responsibilities and functions as a strategic method for transforming and improving business processes, through efficiencies, effectiveness and cutting operating costs. A service may include, but not be limited to the list of potential requirements listed below. Suppliers to this framework will need the ability to offer and provide directly or indirectly via Sub-Contractors the full range listed below. Individual opportunities will need to be tailored to meet the Customer's requirement to improve efficiency, provide an agile and reliable solution that will transform and meet their business objectives. List of Potential Requirements Indicative requirements include, but are not limited to, the following: Reprographic and Mail Services * Offsite Print and Document Services * Bulk Scanning * Wide Format * Downstream Access (clean mail, sort mail) Page 5 to 20 * Hybrid Mail Services * Secure Mail * High Volume Quick Turn Print Services * Specialist Print (Litho (traditional print process), Brochures, Embossing) * Finishing - Square Back, Perfect Bind, Case Bind, Laminating, Dry Mounting, Encapsulating Print Management * Print Consultancy/Audit * Production and Project Management Service * Software * Hardware (full range including, wide format and 3D printers) * Scanning Audio Visual Solutions Management * Interactive Products and Solutions * Optimised Visitor Management Systems * Digital Signage CCM (Component Content Management) Systems and Marketing Services - (bills, policies, statements, renewals) * Sourcing, Production and Delivery of Printed and Digital Communications * Print management - Corporate Brochures, POS, Large Format Outdoor Posters * On Site Marketing and Creative Services * Print Buying Services * Promotional Merchandise * Permanent POS (Exhibitions, Events etc.) Page 6 to 20 Automated Financial Processing Services * Credit/Debit Card Processing * Payment Systems * Mobile Applications * POS Systems * Income Payroll Management Purchase to pay automation * Outsourced Scan and Capture for Paper Invoices * Supplier Electronic Invoicing Enablement Services * Interoperability with Supplier Networks * Easy Plug-in Integration with Existing ERP systems * Implementation Services to include: o Project Management o Process Design o Software Configuration o System Testing o Change Management Human Resources and Payroll * Digital Interviewing Solutions * Income/Payroll Management Communication Systems * Voice and Data Communication Systems Page 7 to 20 * Call Handling System * Radio Systems * IP Telephone Systems * VoIP Telephone Systems * Call Packages * Connectivity * Numbering * Records Management * File Sharing Services * Analytics and Forecasting * Network Audio Systems Artificial Intelligence * Augmented Reality, Virtual Reality, Intelligent Video Mobile Technologies * Mobile Payment and Top Up * Mobile Security * Device Management * Hardware * Software Cloud Storage Management and Solutions * Public, Private or Hybrid solutions IP Networking Services Page 8 to 20 * To provide end to end internet and local connectivity specifying how data is addressed, transmitted, routed and received at the destination. * Firewall * Anti-Virus * E Safety Solution * Broadband Connectivity and Hosting * IoT (Internet of Things)Platforms ICT Systems Management * Support and Maintenance * Authentication * On-site Support * Remote Support * IT Helpdesk * Annual Health Check * Pre Ofsted Check * Routine Maintenance * MIS Support * Training * ICT Strategy and Planning * Connectivity * Safeguarding and Security * Strategy and Planning * ICT infrastructure Page 9 to 20 * Hardware * Software * Schools Management Services * Data back-up and recovery Server Hosting * UK Based Support * Data Storage and Back Up * Dedicated Account Manager IT Server Management * Server Security * Server Support * Technical Support * Network Solutions and Maintenance Support Services * Security * CCTV * Camera Systems and Solutions * Network Video Managed Solutions * Video Analytics * Wearable Cameras * Software * HR Solutions Page 10 to 20 * Biometrics Telecommunications Supplies and Services Facilities * Access Control Solutions * Digital Archiving and Storage * Office Transformation * Space Planning * Document Disposal * Furniture * Video Conferencing * Digital Signage * Smart Lockers Additional information: To gain access and complete the necessary documents please follow the instruction below Visit - WWW.Kentbusinessportal.org.uk Select - Opportunities Select Organisation - Commercial Services Select the opportunity appropriate to you from the list provided Express interest - you may need to register first Once successful expression is completed you can access and complete the requirements in two ways 1 - when you register you will receive a successful registration email, this also contains an link taking you direct to the opportunity 2 - when you log in to proactis go to my activities, select commercial services and you will be presented with the opportunity. Following the instruction from herein As evidence of KCS/KCC's commitment to open, competitive tendering, Cantium Business Solutions (a wholly owned subsidiary of KCC), will compete for a position on the Framework Agreement. It should be noted that KCS Professional Services are independent and operate separately from Cantium Business Solutions and will follow protocols as detailed in this ITT for evaluating and scoring submitted Tenders. It will be the responsibility of Customers to follow the Public Contract Regulations (PCRs) when conducting Direct Awards or Further Competitions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/032315-2021 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Dec 2021 |
| Submission deadline | 27 Aug 2021 |
| Future notice date | Not specified |
| Award date | 10 Dec 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KENT COUNTY COUNCIL (T/A KCS) |
| Locality | WEST MALLING |
| Post town | Rochester |
| Postcode | ME19 4YT |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ46 West Kent |
| Local authority | Tonbridge and Malling |
| Electoral ward | Kings Hill |
| Westminster constituency | Maidstone and Malling |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 14 |
| Supplier names | BOXXE; CANCOM MANAGED SERVICES; CANTIUM BUSINESS SOLUTIONS; CAPITA BUSINESS SERVICES; DATASPIRE SOLUTIONS; EUROPEAN ELECTRONIQUE; INSIGHT DIRECT; KONICA MINOLTA BUSINESS SOLUTIONS; RICOH; ROCK; SPHECIA BUSINESS SOLUTIONS; SWEETHAVEN; THE DMS DIGITAL GROUP; TRUSTMARQUE SOLUTIONS |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48 - Software package and information systems
- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48000000 - Software package and information systems
- 64000000 - Postal and telecommunications services
- 72000000 - IT services: consulting, software development, Internet and support
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 24 Dec 2021 at 11:41 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/032315-2021
- 22 Jul 2021 at 15:16 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/017389-2021

## Notice URLs

- http://wales.gov.uk/topics/localgovernment/?skip=1andlang=en
- http://www.charity.org.gg/Find
- http://www.commercialservices.org.uk/
- http://www.cosla.gov.uk/scottish-local-government
- http://www.direct.gov.uk/en/Dl1/Directories/A-ZOfCentralGovernment/index.htm
- http://www.direct.gov.uk/en/Dl1/Directories/Localcouncils/index.htm
- http://www.eastamb.nhs.uk
- http://www.emas.nhs.uk
- http://www.fireservice.co.uk/information/ukfrs/
- http://www.gha.gg/
- http://www.guernsey.police.uk/
- http://www.hscni.net/index.php?link=trusts
- http://www.jerseycharities.org/members
- http://www.londonambulance.nhs.uk
- http://www.mod.police.uk
- http://www.neas.nhs.uk
- http://www.niamb.co.uk/
- http://www.nidirect.gov.uk/local-councils-in-northern-ireland
- http://www.npas.police.uk/
- http://www.nwas.nhs.uk
- http://www.oscr.org.uk/
- http://www.police.uk/forces.htm
- http://www.ports.je/JerseyCoastguard/Pages/default.aspx
- http://www.schoolswebdirectory.co.uk/index.php
- http://www.scotland.police.uk/
- http://www.scottishambulance.com/WhatWeDo/Default.aspx
- http://www.secamb.nhs.uk
- http://www.southcentralambulance.nhs.uk
- http://www.universitiesuk.ac.uk/aboutus/members/Pages/default.aspx
- http://www.wales.nhs.uk/nhswalesaboutus/structure
- http://www.wmas.nhs.uk
- http://www.yas.nhs.uk
- https://directory.scottishhousingregulator.gov.uk/Pages/Datasets-and-Reports.aspx
- https://get-information-schools.service.gov.uk/
- https://gov.wales/
- https://jersey.police.uk/
- https://procontract.due-north.com/Advert/Index?advertId=b7619b04-fbea-eb11-810d-005056b64545
- https://stjohn.gg/
- https://www.ambulance.wales.nhs.uk/
- https://www.btp.police.uk/
- https://www.charitycommissionni.org.uk/charity-search/
- https://www.gov.gg/article/119652/Health-Social-Care--Wellbeing
- https://www.gov.gg/article/152949/Government-Departments
- https://www.gov.gg/article/163185/Education-Working--Retiring
- https://www.gov.im/about-the-government/departments/health-and-social-care/
- https://www.gov.im/categories/education-training-and-careers/schools-and-colleges/
- https://www.gov.im/categories/health-and-wellbeing/isle-of-man-ambulance-service/
- https://www.gov.im/categories/home-and-neighbourhood/affordable-housing/public-sector-housing/housing-authority-contacts/
- https://www.gov.im/categories/home-and-neighbourhood/charities/index-of-registered-charities-and-departmental-information/
- https://www.gov.im/categories/home-and-neighbourhood/local-authorities/local-authority-contacts/
- https://www.gov.im/coastguard
- https://www.gov.je/Education/Schools/FindingSchool/Pages/default.aspx
- https://www.gov.je/Government/Departments/HealthSocialServices/Pages/index.aspx
- https://www.gov.je/Government/Departments/HomeAffairs/Pages/default.aspx
- https://www.gov.je/Government/Departments/Pages/default.aspx
- https://www.gov.je/Home/RentingBuying/OtherRentalOptions/Pages/OtherHousing.aspx
- https://www.gov.je/pages/contacts.aspx?contactid=87
- https://www.gov.uk/government/organisations/charity-commission
- https://www.gov.uk/government/organisations/civil-nuclear-constabulary
- https://www.gov.uk/government/organisations/maritime-and-coastguard-agency/about/access-and-opening
- https://www.gov.uk/government/publications/current-registered-providers-of-social-housing
- https://www.hefcw.ac.uk/
- https://www.iompolice.im/
- https://www.local.gov.uk/topics
- https://www.nhs.uk/servicedirectories/pages/nhstrustlisting.aspx
- https://www.nidirect.gov.uk/contacts/housing-associations
- https://www.police.uk/dyfed-powys/
- https://www.police.uk/gwent/
- https://www.police.uk/north-wales/
- https://www.police.uk/northern-ireland/
- https://www.police.uk/south-wales/
- https://www.registers.service.gov.uk/registers
- https://www.rnli.org.gg/guernseys-lifeboat/
- https://www.scot.nhs.uk/sites-a-z/
- https://www.swast.nhs.uk/welcome
- https://www.ukfirestations.co.uk/brigades

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02cb5b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02cb5b.json.