--- title: "SMART Academy Trust: Integrated Communications and Managed Service Partner" ocid: "ocds-h6vhtk-02cb89" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02cb89" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02cb89.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02cb89.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "SMART MULTI-ACADEMY TRUST" published: "2021-07-23" --- # SMART Academy Trust: Integrated Communications and Managed Service Partner Buyer: SMART MULTI-ACADEMY TRUST Current stage: Tender OCID: ocds-h6vhtk-02cb89 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02cb89) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02cb89.json) ## Summary The SMART Multi-Academy Trust in Newcastle upon Tyne is actively seeking a partner for their Integrated Communications and Managed Service Partner tender. This procurement falls under the IT services sector, with a total budget of £2,000,000. The contract is designed to last for a maximum of 68 months, beginning on 1st December 2021 and concluding on 31st July 2027. Key dates include the tender submission deadline, which is set for 20th August 2021. The procurement process follows a selective method, specifically a competitive procedure with negotiation. This tender presents substantial opportunities for businesses specialising in IT services, particularly those offering comprehensive communication solutions, internet services, and consultancy. Companies that provide managed WAN and VoIP services, alongside those experienced in designing and managing educational IT infrastructure, would be well-suited to compete. The contract encompasses the provision of strategic ICT direction and support for schools, making it an attractive prospect for firms looking to expand in the education sector. ## Notice SMART was established in 2016 from its initial inception at Wyndam Primary School. The Trust is a family of 8 inclusive and aspirational schools working together within a Multi-Academy Trust. The ICT is currently provided by Newcastle City Council (NCC). NCC provide all the communications and online service as part of the schools WAN. NCC also provide a managed service to all the schools. The contract for Broadband ends on the 20th August 2022 The contract for all managed services ceases on the 24th August 2022. In essence, this procurement is all about identifying a single supplier for the Trusts to contract with who will provide a package of services relating to Communications and a full managed service comprising the equipment and operational service of their full in school ICT Solution, under a single Contract and SLA. At the sole discretion of the Trust any future schools that the Trust may incorporate into the Trust will also be added to the ICT contract. Any additional schools will co-terminate to the end same end date of the initial contract. Further details regarding timescales are noted below but in summary this is advertised as a maximum 68 month service with start and end dates as follows: * Contract start date - 1st December 2021 * Service start date - As soon as possible after the contractual start date * Service end date - 31st July 2027 Bidders should assume that the ITT will include, but not be limited to; * Strategic advice and direction to the Trust regarding ICT * A managed WAN service to connect schools anywhere in England * A broadband service for each school based on synchronous connectivity * A 'failover' line * A firewalled service * Filtering of Trust owned devices away from schools eg staff / pupil laptops * An Education compliant internet filtering service * Reporting of online activity service to support Safeguarding * Inter-site connectivity facility as necessary * A Managed VoIP telephony service for each school to an agreed number of handsets each (Optional) * Full end to end single SLA approach * Management of any 3rd parties required to provide the service * Relevant monitoring, management and reporting * Full installation and transition service * Single service desk * Support and maintenance service * 42 week local staffing that bidders deem necessary to deliver the SLA * Responsibility for design, specification, installation and management of all ICT infrastructure * Supply of goods and services based on an agreed Best Value (BV) approach * Management of 3rd parties * Relevant monitoring, management, patching and reporting * Training - technical and curriculum as necessary * Expectation that the provider will drive innovation * Risk registers and inventory management * Website Hosting * Collective partnership targets ### Lot Information Lot 1 SMART was established in 2016 from its initial inception at Wyndam Primary School. The Trust is a family of 8 inclusive and aspirational schools working together within a Multi-Academy Trust. The ICT is currently provided by Newcastle City Council (NCC). NCC provide all the communications and online service as part of the schools WAN. NCC also provide a managed service to all the schools. The contract for Broadband ends on the 20th August 2022 The contract for all managed services ceases on the 24th August 2022. In essence, this procurement is all about identifying a single supplier for the Trusts to contract with who will provide a package of services relating to Communications and a full managed service comprising the equipment and operational service of their full in school ICT Solution, under a single Contract and SLA. At the sole discretion of the Trust any future schools that the Trust may incorporate into the Trust will also be added to the ICT contract. Any additional schools will co-terminate to the end same end date of the initial contract. Further details regarding timescales are noted below but in summary this is advertised as a maximum 68 month service with start and end dates as follows: * Contract start date - 1st December 2021 * Service start date - As soon as possible after the contractual start date * Service end date - 31st July 2027 Bidders should assume that the ITT will include, but not be limited to; * Strategic advice and direction to the Trust regarding ICT * A managed WAN service to connect schools anywhere in England * A broadband service for each school based on synchronous connectivity * A 'failover' line * A firewalled service * Filtering of Trust owned devices away from schools eg staff / pupil laptops * An Education compliant internet filtering service * Reporting of online activity service to support Safeguarding * Inter-site connectivity facility as necessary * A Managed VoIP telephony service for each school to an agreed number of handsets each (Optional) * Full end to end single SLA approach * Management of any 3rd parties required to provide the service * Relevant monitoring, management and reporting * Full installation and transition service * Single service desk * Support and maintenance service * 42 week local staffing that bidders deem necessary to deliver the SLA * Responsibility for design, specification, installation and management of all ICT infrastructure * Supply of goods and services based on an agreed Best Value (BV) approach * Management of 3rd parties * Relevant monitoring, management, patching and reporting * training - technical and curriculum as necessary * Expectation that the provider will drive innovation * risk registers and inventory management * Website Hosting * Collective partnership targets ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/017435-2021 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Competitive procedure with negotiation | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 23 Jul 2021 | | Submission deadline | 20 Aug 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £2,000,000 | | Lots value | £2,000,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SMART MULTI-ACADEMY TRUST | | Locality | NEWCASTLE UPON TYNE | | Post town | Newcastle upon Tyne | | Postcode | NE3 4SB | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear | | ITL 3 | TLC43 Tyneside | | Local authority | Newcastle upon Tyne | | Electoral ward | Gosforth | | Westminster constituency | Newcastle upon Tyne North | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support - 80 - Education and training services ### Codes - 72000000 - IT services: consulting, software development, Internet and support - 72400000 - Internet services - 72600000 - Computer support and consultancy services - 80100000 - Primary education services - 80500000 - Training services ## Release History - 23 Jul 2021 at 07:44 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/017435-2021 ## Notice URLs - http://www.smartacademies.net - http://www.smartacademies.net/web/it_procurement/566828 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02cb89. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02cb89.json.