---
title: "Customer closeness"
ocid: "ocds-h6vhtk-02cb90"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02cb90"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02cb90.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02cb90.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "ORDNANCE SURVEY LTD"
published: "2021-07-23"
---

# Customer closeness

Buyer: ORDNANCE SURVEY LTD  
Current stage: Tender  
OCID: ocds-h6vhtk-02cb90

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02cb90)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02cb90.json)

## Summary

The procurement process involves Ordnance Survey Ltd seeking suppliers for a contract titled "Customer closeness" in the customer survey services industry. This open procedure contract, valued at £180,000, is intended to enhance customer-centric operations within the organisation. The tender is currently in the active stage, with submissions due by 23rd August 2021. The services will be delivered across the United Kingdom, and the contract may span over three years, including options for renewal.

This tender presents a significant opportunity for small and medium enterprises (SMEs) specialising in customer survey services and customer relationship management. Businesses that can demonstrate a strong understanding of customer feedback mechanisms and possess the capability to conduct immersive customer sessions would be particularly well-suited to compete. The emphasis on connecting with customers aligns well with innovative service providers keen on fostering customer engagement strategies.

## Notice

The Customer Team is focused on orientating the business to our value of 'Think Customer' and on helping to achieve the Customer & Marketing strategy. To achieve this objective, the team would like to conduct customer immersion sessions that help the Executive team to hear and understand the "voice of our customers". OS is seeking a supplier that can help drive customer centricity throughout the organisation enabling our people to connect, listen, understand and act upon the voice of our customers.

### Lot Information

Lot 1

The Customer Team is focused on orientating the business to our value of 'Think Customer' and on helping to achieve the Customer & Marketing strategy. To achieve this objective, the team would like to conduct customer immersion sessions that help the Executive team to hear and understand the "voice of our customers". OS is seeking a supplier that can help drive customer centricity throughout the organisation enabling our people to connect, listen, understand and act upon the voice of our customers.

Renewal: The contract is for 1 year with the option to extend by a further 2 x 1 year periods.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/017442-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jul 2021 |
| Submission deadline | 23 Aug 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £180,000 |
| Lots value | £180,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ORDNANCE SURVEY LTD |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO16 0AS |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ36 Central Hampshire |
| Local authority | Test Valley |
| Electoral ward | Chilworth, Nursling & Rownhams |
| Westminster constituency | Romsey and Southampton North |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services

## Release History

- 23 Jul 2021 at 08:15 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/017442-2021

## Notice URLs

- http://www.ordnancesurvey.co.uk
- https://www.delta-esourcing.com/respond/9K863N28N6
- https://www.delta-esourcing.com/tenders/UK-UK-Southampton:-Customer-survey-services./9K863N28N6

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02cb90. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02cb90.json.