---
title: "Cancelled UCA - Customer Relationship Management Solution"
ocid: "ocds-h6vhtk-02ccb9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ccb9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ccb9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ccb9.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UNIVERSITY FOR THE CREATIVE ARTS"
published: "2021-12-01"
---

# Cancelled UCA - Customer Relationship Management Solution

Buyer: UNIVERSITY FOR THE CREATIVE ARTS  
Current stage: Award  
OCID: ocds-h6vhtk-02ccb9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ccb9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02ccb9.json)

## Summary

The University for the Creative Arts is conducting an active procurement process for a Customer Relationship Management (CRM) Solution, classified under software package and information systems. The tender, identified as UCA/2021/Marketing/CRM, is open for submissions until midday on 27 August 2021. The contract is set to commence on 17 October 2021, and the procurement method follows an open procedure, allowing broader participation. Interested suppliers must express their intention to participate by the closing date to gain access to full tender documentation.

This procurement presents significant opportunities for businesses specialising in CRM software, particularly those offering integrated customer databases and contact management solutions. Providers of sales and marketing software development services, as well as those with experience in business intelligence software, would find this tender well-suited for their capabilities. Engaging in this process can enable these businesses to expand their market presence and create valuable partnerships within the education sector.

## Notice

CANCELLED UCA - Customer Relationship Management SolutionREF - UCA/2021/Marketing/CRMThe University For The Creative Arts seeks to investigate the opportunities available to replace its current CRM (Radius) with an improved solution: a fully functional CRM software application - incorporating an integrated customer database and a full contact management suite - for supporting CRM, Marketing and Campaign ManagementSuppliers that would like to take part in this tender process are invited to Express Interest unti 27 Aug 2021 upon which they will be given access to the full tender documentation through this e-tendering system. Tender submissions must be received by Midday 27 Aug 2021Please allow sufficient time to make your return as late returns will not be permitted.Any questions relating to this tender should be made via correspondence on the website and can be addressed to the main contact as shown in the details above.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029772-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Dec 2021 |
| Submission deadline | 27 Aug 2021 |
| Future notice date | Not specified |
| Award date | 1 Dec 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY FOR THE CREATIVE ARTS |
| Locality | FARNHAM |
| Post town | Guildford |
| Postcode | GU9 7DS |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Waverley |
| Electoral ward | Farnham North West |
| Westminster constituency | Farnham and Bordon |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48480000 - Sales, marketing and business intelligence software package
- 72212480 - Sales, marketing and business intelligence software development services
- 72212481 - Sales or marketing software development services

## Release History

- 1 Dec 2021 at 09:47 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/029772-2021
- 27 Jul 2021 at 07:38 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/017739-2021

## Notice URLs

- http://www.uca.ac.uk
- https://in-tendhost.co.uk/universityforthecreativearts

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ccb9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02ccb9.json.