---
title: "The provision of an Integrated Urgent Care Service to NHS Devon Clinical Commissioning Group"
ocid: "ocds-h6vhtk-02cd32"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02cd32"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02cd32.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02cd32.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS DEVON CLINICAL COMMISSIONING GROUP"
published: "2022-02-22"
---

# The provision of an Integrated Urgent Care Service to NHS Devon Clinical Commissioning Group

Buyer: NHS DEVON CLINICAL COMMISSIONING GROUP  
Current stage: Award  
OCID: ocds-h6vhtk-02cd32

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## Summary

The NHS Devon Clinical Commissioning Group is conducting a tender for the provision of an Integrated Urgent Care Service (IUCS) in Devon. This procurement process, active as of February 2022, is classified under health services and is subject to the Light Touch Regime as specified in Schedule 3 of the Public Contracts Regulations 2015. The contract has a total value of £163 million, with core services including NHS 111 call handling, clinical assessment through the Clinical Assessment Service, and Out of Hours GP provisions. The procurement method is selective, and the process is currently in the award stage following a transparent and compliant tendering process.

This tender presents significant opportunities for businesses looking to expand in the healthcare services sector, particularly those specialising in urgent care, telecommunications for health services, or clinical assessment. Companies able to deliver high-quality service, demonstrate innovation in practices, and align with the strategic vision of integrated care will be well-positioned to succeed in this competitive bidding process. Moreover, businesses that can showcase their commitment to social value, as stipulated in the award criteria, will have a distinct advantage in vying for this contract.

## Notice

NHS Devon CCG (the Commissioner) has awarded the provision of an Integrated Urgent Care Service (IUCS) for Devon. The contract is for the provision of: * 111 call handling services (NHS 111) * Clinical Assessment of 111 calls through the Clinical Assessment Service (CAS) * Out of Hours GP provision (OOH) This procurement was carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner.

### Lot Information

Lot 1

NHS Devon CCG (the Commissioner) has awarded a contract for the provision of an Integrated Urgent Care Service (IUCS) for Devon. The contract is for the provision of: * 111 call handling services (NHS 111) * Clinical Assessment of 111 calls through the Clinical Assessment Service (CAS) * Out of Hours GP provision (OOH) The NHS Long Term Plan clearly set out the need to act in redesigning the NHS urgent care 'access point', moving towards a "consult and complete" model. NHS 111 provides a vital service to help people with urgent care needs to get assessment, clinical advice, and treatment quickly. The service is significantly enhanced by increasing clinical consultation for patients calling 111, so that more patients get the care and advice they need over the phone, and only those who genuinely need to attend A&E or use the ambulance service are advised to do this. All other patients have their issue resolved over the phone if possible, or if not will be directed to appropriate primary care or community services, with an emphasis on strongly supporting patients in self-care. The core vision for the IUC service in Devon builds upon the success of NHS 111 in simplifying access for patients and increasing the confidence that they, commissioner, health professionals and most importantly the public have in services. The offer is easy access to urgent health care services that is fully integrated with all aspects of the system - through NHS 111. Integration sees urgent care services collaborating to deliver high quality, clinical assessment, advice, and treatment, with shared standards and processes and clear accountability and leadership. The 111 number must become the single telephony access point. The Clinical Assessment Service (CAS) is central to this, offering patients access to clinicians, both experienced generalists and specialists (such as Dental Nurses, Mental Health Nurses and Palliative Care Nurses). These clinicians will also be available to health professional colleagues who work with patients in the community, such as paramedics and nurses in nursing homes. Primary care out of hours and 111 services have been combined, and multidisciplinary clinicians added to the integrated working model. IUC services will book people into urgent face- to-face appointments where needed. This processed was managed by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner. Additional information: The services are healthcare services falling within Schedule 3 to the Public Contracts Regulations 2015 ("the Regulations") which are not subject to the full regime of the Regulations, but is instead governed by the "Light Touch Regime" contained within Chapter 3, Section 7 of the Regulations (Regulations 74 to 77).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/004971-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Feb 2022 |
| Submission deadline | 2 Sep 2021 |
| Future notice date | Not specified |
| Award date | 18 Feb 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £167,000,000 |
| Lots value | £167,000,000 |
| Awards value | Not specified |
| Contracts value | £163,054,012 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Active |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS DEVON CLINICAL COMMISSIONING GROUP |
| Locality | EXETER |
| Post town | Exeter |
| Postcode | EX2 4QD |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Exeter |
| Electoral ward | Newtown and St Leonard's |
| Westminster constituency | Exeter |
| Delivery location | TLK4 Devon |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PRACTICE PLUS GROUP URGENT CARE |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 64200000 - Telecommunications services
- 79510000 - Telephone-answering services
- 85100000 - Health services
- 85312310 - Guidance services

## Release History

- 22 Feb 2022 at 14:20 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/004971-2022
- 27 Jul 2021 at 16:04 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/017860-2021

## Notice URLs

- https://devonccg.nhs.uk/
- https://in-tendhost.co.uk/scwcsu/aspx/Home
- https://practiceplusgroup.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02cd32. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02cd32.json.