---
title: "Provision of an Operations Management solution and In-Cab Technology for Waste & Recycling"
ocid: "ocds-h6vhtk-02ce0c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ce0c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ce0c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ce0c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DENBIGHSHIRE COUNTY COUNCIL"
published: "2022-05-03"
---

# Provision of an Operations Management solution and In-Cab Technology for Waste & Recycling

Buyer: DENBIGHSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-02ce0c

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## Summary

Denbighshire County Council has initiated a procurement process for the "Provision of an Operations Management solution and In-Cab Technology for Waste & Recycling". This tender, classified under IT services such as consulting, software development, and Internet support, is currently in the active phase, with a deadline for submissions set for 30th August 2021. The location for service delivery is Denbighshire, UK, and the procurement method employs an open procedure, allowing multiple bidders to participate. Successful vendors will be responsible for customising and implementing a comprehensive digital solution aimed at modernising the council's waste management operations.

This tender presents a significant opportunity for businesses involved in software development, IT consulting, and digital service provision, particularly those with experience in waste management solutions. Companies that specialise in creating integrated systems, offering mobile technology, and providing ongoing support and maintenance services will find themselves well-suited to compete for this contract. Furthermore, those capable of demonstrate innovation in automation, data connectivity, and real-time solutions will have the potential to foster a successful partnership with the council and expand their presence in the public service sector.

## Notice

The Council is looking to invest in a quality and cost effective end-to-end digital solution from a single supplier to modernise Waste and Recycling services across the Authority. This solution will comprise of: - An end-to-end digital solution which combines in-cab units, back office system and database capability for a variety of tasks including: - An "out of the box" system with minimal configuration - Automation of administrative tasks (completion/closure of CRMs for tasks such as missed collections, bulky household collections and delivery of containers) - Provide additional/continual service efficiencies through automated task allocation based on Council priorities - Viewable accurate and live data of round completion/work flows for back office staff/managers with manual work (re)distribution capabilities dependant on service need - Configurable database which contains property/user information, including container type and size, contamination history, application for containers history, enforcement history (including pictures/evidence), additional requirements (assisted collections) and subscription information for garden waste/AHP etc. - Manual input from Operatives using the in cab system to input completion of work streams (collection rounds etc.) and identify where manual intervention is needed (contaminated containers, replacement containers, safety/welfare issues and orphan bins/fly tipping. - A mobile hardware solution (rugged touchscreen device) which can be mounted into Waste and Recycling Fleet, allowing for a full user interface. There will also be a requirement for the supplier to fit the devices and then retrofit a number of these units to our new waste fleet in 2023. - Real-time connectivity between back office system and in-cab units, allowing for tasks to be "pushed" from back office to specific crews for resolution and updates "pushed" back from the in-cab into the back-office. This will include an offline mode for when the device is in an area of poor signal. - Sufficient users/licences must be provided to enable the council to deploy the solution across the Waste Department. This will be approximately 45 in-cab units and 20 back office users. However, with the upcoming service change, there may be a requirement for the provider to provide additional licences in the future. - Automated integration with routing software, to allow for real-time changes in routes (including multiple changes) to be applied across the solution, for route optimisation but also to allow for full flexibility when building and implementing new routes as part of the service change and continual efficiencies. - Two-way information sharing between the in-cab system and route optimisation software, allowing actual data to inform route efficiencies. - Full integration with the Council's CRM system (currently Civica C360), automated data transfer and information sharing and automation of closing CRMs e.g. a missed container requested or container delivery. - Importing of existing data held by Council systems into the solution, including database information, BS7666 Gazetteer, GIS mapping data, CSV files etc. The aim is to have a fully configured and functional system by March 2022.

### Lot Information

Lot 1

The Council is looking to invest in a quality and cost effective end-to-end digital solution from a single supplier to modernise Waste and Recycling services across the Authority. This solution will comprise of: - An end-to-end digital solution which combines in-cab units, back office system and database capability for a variety of tasks including: - An "out of the box" system with minimal configuration - Automation of administrative tasks (completion/closure of CRMs for tasks such as missed collections, bulky household collections and delivery of containers) - Provide additional/continual service efficiencies through automated task allocation based on Council priorities - Viewable accurate and live data of round completion/work flows for back office staff/managers with manual work (re)distribution capabilities dependant on service need - Configurable database which contains property/user information, including container type and size, contamination history, application for containers history, enforcement history (including pictures/evidence), additional requirements (assisted collections) and subscription information for garden waste/AHP etc. - Manual input from Operatives using the in cab system to input completion of work streams (collection rounds etc.) and identify where manual intervention is needed (contaminated containers, replacement containers, safety/welfare issues and orphan bins/fly tipping. - A mobile hardware solution (rugged touchscreen device) which can be mounted into Waste and Recycling Fleet, allowing for a full user interface. There will also be a requirement for the supplier to fit the devices and then retrofit a number of these units to our new waste fleet in 2023. - Real-time connectivity between back office system and in-cab units, allowing for tasks to be "pushed" from back office to specific crews for resolution and updates "pushed" back from the in-cab into the back-office. This will include an offline mode for when the device is in an area of poor signal. - Sufficient users/licences must be provided to enable the council to deploy the solution across the Waste Department. This will be approximately 45 in-cab units and 20 back office users. However, with the upcoming service change, there may be a requirement for the provider to provide additional licences in the future. - Automated integration with routing software, to allow for real-time changes in routes (including multiple changes) to be applied across the solution, for route optimisation but also to allow for full flexibility when building and implementing new routes as part of the service change and continual efficiencies. - Two-way information sharing between the in-cab system and route optimisation software, allowing actual data to inform route efficiencies. - Full integration with the Council's CRM system (currently Civica C360), automated data transfer and information sharing and automation of closing CRMs e.g. a missed container requested or container delivery. - Importing of existing data held by Council systems into the solution, including database information, BS7666 Gazetteer, GIS mapping data, CSV files etc. The aim is to have a fully configured and functional system by March 2022.

Options: During the duration of the contract there may be requirements to purchase the same software to implement in other areas of the authority. In addition, Denbighshire's Route Optimisation Software is due for renewal during the duration of this contract and there may be a requirement to purchase this from the successful supplier. These two purchases are not guaranteed.

Renewal: There will be an option to extend this contract up to 5 years reviewed on an annual basis.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/011302-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 May 2022 |
| Submission deadline | 30 Aug 2021 |
| Future notice date | Not specified |
| Award date | 3 May 2022 |
| Contract period | Not specified |
| Recurrence | Either 9 months before expiry of contract or expiry of extension period/s. |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Unsuccessful |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DENBIGHSHIRE COUNTY COUNCIL |
| Locality | RUTHIN |
| Post town | Llandudno |
| Postcode | LL15 1YN |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL3 North Wales |
| ITL 3 | TLL33 Conwy and Denbighshire |
| Local authority | Denbighshire |
| Electoral ward | Ruthin |
| Westminster constituency | Clwyd East |
| Delivery location | TLL13 Conwy and Denbighshire |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 3 May 2022 at 08:59 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/011302-2022
- 29 Jul 2021 at 12:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/018078-2021

## Notice URLs

- http://www.denbighshire.gov.uk
- https://supplierlive.proactisp2p.com
- https://supplierlive.proactisp2p.com/Account/Login
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0280

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ce0c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02ce0c.json.