---
title: "Multi Provider Framework Agreement for the Provision of Interpreting, Translation and Related Services"
ocid: "ocds-h6vhtk-02ce84"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ce84"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ce84.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02ce84.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORFOLK COUNTY COUNCIL"
published: "2022-06-17"
---

# Multi Provider Framework Agreement for the Provision of Interpreting, Translation and Related Services

Buyer: NORFOLK COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-02ce84

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## Summary

The procurement process involves Norfolk County Council establishing a Multi Provider Framework Agreement for the Provision of Interpreting, Translation and Related Services. The initiative serves organisations under the INTRAN membership scheme in the East of England, allowing equitable access to essential services for individuals with Deafness or limited English proficiency. This tender is classified under the industry category of Translation services and is currently at the award stage. The framework agreement is valued at approximately £6,000,000 and was formally awarded on 27 March 2022. The contract covers various lots across regions including Bedfordshire, Cambridgeshire, Essex, and more, ensuring localised interpreters wherever possible.

This procurement opportunity is particularly advantageous for businesses in the language services sector, including those specialising in British Sign Language interpretation, translation services, and transcription. Those equipped to provide professional public interpreting or that can engage with diverse language needs are well-suited to participate. The broad geographical coverage ensures that local suppliers are prioritised, thereby presenting a chance for small and medium enterprises (SMEs) to expand their market presence within the public sector through collaboration under the INTRAN framework.

## Notice

Norfolk County Council on behalf of INTRAN has established a multi provider framework agreement for the provision of professional public interpreting, translation and related language services.INTRAN is a public and third sector multi-agency partnership that ensures people who are Deaf, and those with limited or no English proficiency, have equitable access to information and services through the provision of professional interpreting, translation, transcription and related language support services.

### Lot Information

Lot 1

Intran is a multi agency partnership which provides and manages access to interpreting and translation services for people in the Eastern region and surrounding counties who are deaf, hard of hearing or whose first language is not English and cannot communicate effectively in English. The current framework agreement ends on 30.6.2022 and work has commenced on establishing the requirements for a replacement framework. It is intended that the proposed framework will, as a minimum, cover the following services:-- British Sign Language-- Face to face interpreting-- Telephone interpreting-- Translation and Braille-- Video InterpretingThe framework agreement will be split into lots for the above services. The exact make up of the lots will be included in the tender documents when they are published.It should be noted that the proposed framework is for providers of interpreting and translation and not for translators and interpreters themselves.

Face to Face and Remote English/British Sign Language Interpreting on appointment and related services - Bedfordshire

This Lot will enable people who have a hearing impairment to access the communication support they need on a face-to-face basis or by video link. The core service will include the provision of Face-to-Face and Video English/British Sign Language interpreting on appointment. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters.

Face to Face and Remote English/British Sign Language Interpreting on appointment and related services - Cambridgeshire

This Lot will enable people who have a hearing impairment to access the communication support they need on a face-to-face basis or by video link. The core service will include the provision of Face-to-Face and Video English/British Sign Language interpreting on appointment. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters.

Face to Face and Remote English/British Sign Language Interpreting on appointment and related services - Essex

This Lot will enable people who have a hearing impairment to access the communication support they need on a face-to-face basis or by video link. The core service will include the provision of Face-to-Face and Video English/British Sign Language interpreting on appointment. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters.

Face to Face and Remote English/British Sign Language Interpreting on appointment and related services - Hertfordshire

This Lot will enable people who have a hearing impairment to access the communication support they need on a face-to-face basis or by video link. The core service will include the provision of Face-to-Face and Video English/British Sign Language interpreting on appointment. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters.

Face to Face and Remote English/British Sign Language Interpreting on appointment and related services - Norfolk

This Lot will enable people who have a hearing impairment to access the communication support they need on a face-to-face basis or by video link. The core service will include the provision of Face-to-Face and Video English/British Sign Language interpreting on appointment. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters.

Face to Face and Remote English/British Sign Language Interpreting on appointment and related services - Suffolk

This Lot will enable people who have a hearing impairment to access the communication support they need on a face-to-face basis or by video link. The core service will include the provision of Face-to-Face and Video English/British Sign Language interpreting on appointment. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters.

Face to Face and Remote English/British Sign Language Interpreting on appointment and related services - East Midlands

This Lot will enable people who have a hearing impairment to access the communication support they need on a face-to-face basis or by video link. The core service will include the provision of Face-to-Face and Video English/British Sign Language interpreting on appointment. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters.

Face to Face and Remote English/British Sign Language Interpreting on appointment and related services - South East

Counties in the South East

Face to Face and Remote Foreign Language & Dialects/English Interpreting on appointment - Eastern Region

This Lot will enable people who have Limited or No English Proficiency to access a professional interpreter in a language/dialect they understand on a face to face basis or by video link arranged in advance. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters.

Face to Face and Remote Foreign Language & Dialects/English Interpreting on appointment - East Midlands

This Lot will enable people who have Limited or No English Proficiency to access a professional interpreter in a language/dialect they understand on a face to face basis or by video link arranged in advance. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters.

Face to Face and Remote Foreign Language & Dialects/English Interpreting on appointment - South East

This Lot will enable people who have Limited or No English Proficiency to access a professional interpreter in a language/dialect they understand on a face to face basis or by video link arranged in advance. Priority will always, unless specifically required otherwise by the INTRAN member, be given to accessing locally-based interpreters.

Telephone English/Foreign languages and dialects interpreting on demand

This Lot will enable people who have limited or no English Proficiency to access a telephone interpreter in a language/dialect they understand. The access will be immediate, established within seconds of connecting, and will not be on appointment. The service will be on demand 24 hours a day 365 days a year.

Video Interpreting English/British Sign Language and related services

This Lot will enable people who are users of British Sign Language to communicate with staff communicating in English, via a video interpreter.

Video Interpreting English/Foreign Languages and Dialects and related services

This Lot will enable people who are speakers of a foreign language or dialect to communicate with staff communicating in English, via a video interpreter.

Translation, Braille and related services

This Lot will enable INTRAN members to access translated versions of text documents within agreed timescales.

Translation, Braille and related services

This Lot will enable INTRAN members to access translated versions of text documents within agreed timescales.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016641-2022 |
| Notice type | Planning Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jun 2022 |
| Submission deadline | 29 Sep 2021 |
| Future notice date | 31 Aug 2021 |
| Award date | 27 Mar 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £6,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £5,436,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Active, Cancelled, Planned |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK COUNTY COUNCIL |
| Locality | NORWICH |
| Post town | Not specified |
| Postcode | N/A |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | TLF East Midlands (England), TLH East (England), TLH1 East Anglia, TLH12 Cambridgeshire CC, TLH14 Suffolk CC, TLH15 Norwich and East Norfolk, TLH16 North and West Norfolk, TLH17 Breckland and South Norfolk, TLH2 Bedfordshire and Hertfordshire, TLH23 Hertfordshire CC, TLH3 Essex, TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 6 |
| Supplier names | AA GLOBAL LANGUAGE SERVICES; CLARION INTERPRETING; DCVS TRADING; LANGUAGE LINE; ROYAL ASSOCIATION OF DEAF PEOPLE; TRANSLATE PLUS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79530000 - Translation services
- 79540000 - Interpretation services

## Release History

- 17 Jun 2022 at 10:25 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/016641-2022
- 1 Sep 2021 at 14:08 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/021642-2021
- 30 Jul 2021 at 08:44 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/018198-2021

## Notice URLs

- http://www.norfolk.gov.uk
- https://in-tendhost.co.uk/norfolkcc/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02ce84. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02ce84.json.