--- title: "Provision of Managed Network Operations Centre." ocid: "ocds-h6vhtk-02cf80" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02cf80" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02cf80.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02cf80.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "FIRST TRENITALIA WEST COAST RAIL LIMITED" published: "2021-08-02" --- # Provision of Managed Network Operations Centre. Buyer: FIRST TRENITALIA WEST COAST RAIL LIMITED Current stage: Tender OCID: ocds-h6vhtk-02cf80 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02cf80) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02cf80.json) ## Summary The procurement process is currently being managed by FIRST TRENITALIA WEST COAST RAIL LIMITED, seeking providers for the "Provision of Managed Network Operations Centre." This tender falls under the information technology services sector and has a total value of £560,000. The tender is at the active stage and submissions are due by 3rd September 2021, with invitations for the second stage expected to be sent out on 6th September 2021. The service will be delivered across various locations in the UK, supporting approximately 3,800 business employees with their IT connectivity needs. This tender presents an excellent opportunity for businesses specialising in information technology services, particularly those experienced in managed network operations and infrastructure support. Companies that offer expertise in areas such as network security, incident resolution, and cloud networking would be particularly well-positioned to compete. The requirement for proactive monitoring and incident management indicates a demand for innovative solutions, making this an attractive contract for businesses looking to expand their reach within the IT services sector. ## Notice Provide Network Operations Centre responsible for technical support & management of all network infrastructure including MPLS, Direct Internet Access, Data Centre, and hardware support (break fix) for network equipment hosted within Data Centre, Office, or Station locations. To include but no limited to Switches, Routers, Firewalls, Corporate & Guest WIFI and VPN's. Core Technologies to support will include: i. Checkpoint Firewalls ii. Meraki Wireless iii. Cisco ISE iv. Cisco Switches v. Silver Peak SD-WAN vi. zScaler Cloud Web Filtering vii. IaaS Networking (AWS / Azure) Core Support Hours 08:00-18:00 excluding Christmas and Boxing Day with Out of Hours Support covering all other times. 24/7 P1/P2 Incident Resolution via Major Incident Management Process and proactive alerting on critical systems and services. Service will support business employees (approx. 3800) with all IT connectivity support requirements in office, at station or onboard train services. Service should incorporate promotion of Self Service, Intelligent Monitoring and Automation throughout with use of the First Trenitalia West Coast Rail Limited ServiceNow Instance for incident management. ### Lot Information Lot 1 Provide Network Operations Centre responsible for technical support & management of all network infrastructure including MPLS, Direct Internet Access, Data Centre, and hardware support (break fix) for network equipment hosted within Data Centre, Office, or Station locations. To include but no limited to Switches, Routers, Firewalls, Corporate & Guest WIFI and VPN's. Core Technologies to support will include: i. Checkpoint Firewalls ii. Meraki Wireless iii. Cisco ISE iv. Cisco Switches v. Silver Peak SD-WAN vi. zScaler Cloud Web Filtering vii. IaaS Networking (AWS / Azure) Core Support Hours 08:00-18:00 excluding Christmas and Boxing Day with Out of Hours Support covering all other times. 24/7 P1/P2 Incident Resolution via Major Incident Management Process and proactive alerting on critical systems and services. Service will support business employees (approx. 3800) with all IT connectivity support requirements in office, at station or onboard train services. Service should incorporate promotion of Self Service, Intelligent Monitoring and Automation throughout with use of the First Trenitalia West Coast Rail Limited ServiceNow Instance for incident management. Key elements of the service will require: i. Management of Core Network Service Availability ii. Reporting iii. Knowledge Management iv. Design with configuration management and backups v. Network Hardware Break/Fix vi. Routine Management and Maintenance vii. Security Vulnerability and Patch Management viii. Release Management ix. Disaster Recovery and Technical Business Continuity Plans x. Vendor Support & Escalation xi. CMDB population and management TUPE Shall apply Renewal: An option for a further period of up to 1 year. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/018450-2021 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure with prior call for competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 2 Aug 2021 | | Submission deadline | 3 Sep 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £560,000 | | Lots value | £560,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | FIRST TRENITALIA WEST COAST RAIL LIMITED | | Locality | LONDON | | Post town | North West London | | Postcode | NW1 5DH | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | Hyde Park | | Westminster constituency | Cities of London and Westminster | | Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72222300 - Information technology services ## Release History - 2 Aug 2021 at 13:36 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/018450-2021 ## Notice URLs - http://www.avantiwestcoast.co.uk - https://procurement.gwr.com/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02cf80. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02cf80.json.