---
title: "Client Information Management System for the Lifeline Crisis Response Service"
ocid: "ocds-h6vhtk-02d14b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02d14b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02d14b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02d14b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "PUBLIC HEALTH AGENCY"
published: "2021-08-05"
---

# Client Information Management System for the Lifeline Crisis Response Service

Buyer: PUBLIC HEALTH AGENCY  
Current stage: Award  
OCID: ocds-h6vhtk-02d14b

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## Summary

The Public Health Agency, located in Belfast, is overseeing the procurement process for a "Client Information Management System for the Lifeline Crisis Response Service". This tender falls under the software package and information systems category, classified under CPV code 48000000. The procurement method employed is a limited procedure without prior publication of a call for competition, with the process having reached the award stage. An active contract, awarded to Etain Limited, is currently valued at £90,000 and was signed on 1st April 2021.

This procurement offers significant opportunities for businesses capable of providing robust information management systems, particularly those with expertise in software solutions tailored to health services. Companies specialising in information technology, particularly small to medium-sized enterprises (SMEs) that can deliver secure, scalable, and real-time information systems, are well-positioned to compete effectively in this tender. The urgent operational needs of the Lifeline service, coupled with the existing security issues, highlight a critical demand for innovative solutions in this sector.

## Notice

A robust and secure Information Management System (IMS) with 'real-time' information for the safe and effective operation of the Lifeline Crisis Response Service

### Lot Information

Lot 1

A robust and secure Information Management System (IMS) with 'real-time' information for the safe and effective operation of the Lifeline Crisis Response Service

### Procurement Information

The original DACs STA6283 & STA6672 covered the period to March 2019. STA7970 extended the contract for a further two years to March 2021.It was planned that a new IM solution would be in place for the Lifeline service by March 2021 however this has been delayed. A business case has been developed and is currently being reviewed. In the interim there are urgent operational and security issues that need to be addressed and it is therefore necessary to update the system as well as secure support arrangements for the existing IMS for a further two year period until the new IM solution is implemented.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/018908-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Aug 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 31 Mar 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £90,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PUBLIC HEALTH AGENCY |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT2 8BS |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Central |
| Westminster constituency | Belfast South and Mid Down |
| Delivery location | TLN Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ETAIN |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 5 Aug 2021 at 13:35 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/018908-2021

## Notice URLs

- https://www.publichealth.hscni.net/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02d14b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02d14b.json.