---
title: "NHS England and NHS Improvement Health and Justice (NHSEI H&J) South East - Lived Experience Services for South East Secure Adult Estate and Children and Young Peoples (CYP) Estate"
ocid: "ocds-h6vhtk-02d356"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02d356"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02d356.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02d356.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE NHS COMMISSIONING BOARD OPERATING AS NHS ENGLAND"
published: "2022-03-31"
---

# NHS England and NHS Improvement Health and Justice (NHSEI H&J) South East - Lived Experience Services for South East Secure Adult Estate and Children and Young Peoples (CYP) Estate

Buyer: THE NHS COMMISSIONING BOARD OPERATING AS NHS ENGLAND  
Current stage: Award  
OCID: ocds-h6vhtk-02d356

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## Summary

The NHS Commissioning Board operating as NHS England is conducting a public procurement process for Lived Experience Services within the South East Secure Adult estate and Children and Young People's (CYP) estate. This tender encompasses five lots, covering locations such as Kent, Surrey, Thames Valley, Sussex, and the Isle of Wight, and is classified under the healthcare services industry. The procurement method is an open procedure, and the deadline for submissions is 22 September 2021. Contracts are set to commence on 1 April 2022, with a duration of three years.

This procurement presents significant opportunities for businesses, particularly those specialising in healthcare support services, community engagement, and user experience consulting. Companies that can demonstrate expertise in facilitating service user involvement and designing engaging participatory activities will be particularly well-positioned to compete. Furthermore, firms with a history of working within prison systems or secure facilities may find a competitive edge in this tendering process.

## Notice

NHS England and NHS Improvement Health & Justice (NHSEI H&J) South East (the Commissioner) sought to re-commission Lived Experience Services within the South East Secure Adult estate and Secure CYP estate. The procurement was split into 5 lots: Lot 1: Kent and Medway prisons (HMP Swaleside, HMP Elmley, HMP Standford Hill, HMP Maidstone, HMP/YOI Rochester & HMP/YOI East Sutton Park) Lot 2: Surrey prisons (HMP Send, HMP/YOI Downview, HMP Coldingley, HMP/YOI High Down & HMP/YOI Bronzefield) Lot 3: Thames Valley prisons (HMP Grendon, HMP Springhill, HMP Huntercombe & HMP Bullingdon) Lot 4: Sussex, Hampshire and Isle of Wight (IOW) prisons (HMP Ford, HMP Lewes, Gatwick IRC (Brook House & Tinsley House), HMP/YOI Winchester & HMP Isle of Wight) Lot 5 CYP Secure estate (HMYOI Cookham Wood, HMYOI Aylesbury, Lansdowne Secure Children's Home & Swanwick Lodge Secure Children's Home). The contribution of service users who have first-hand experience of using the healthcare services within the secure settings is essential to the delivery of effective services and informing the commissioning process. NHSEI H&J is committed to listening and acting upon the voice of the service user in the design, delivery and ongoing performance of healthcare services. The service will be expected to consult/engage with service users on the full range of healthcare services delivered within the establishments via delivery of both on-site and remote service user engagement/participation activities. Providers interested in the CYP Lot are particularly encouraged to develop and utilise participatory activities that are innovative and involve the use of creative activities to elicit service user experience and insight. The service will also be expected to support Commissioners and facilitate service user involvement in procurement processes for the provision of healthcare services within the establishments (as required over the life of the contract). At this time, it is anticipated that this support will be required for the recommissioning of healthcare services within the Surrey prisons and HMP Isle of Wight. If further procurement support requirements are identified, the contract will be varied to include funding for this support. The service must hold independence from other (e.g. healthcare) service provision in the specified secure settings in order to have the ability to act as an independent and critical friend. The contracts are due to commence on 1st April 2022. The contract duration will be 3 years. The procurement was carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners.

### Lot Information

Lived Experience Services in Kent and Medway prisons

NHS England and NHS Improvement Health & Justice (NHSEI H&J) South East (the Commissioner) sought to re-commission Lived Experience Services within Kent and Medway prisons: HMP Swaleside, HMP Elmley, HMP Standford Hill, HMP Maidstone, HMP/YOI Rochester & HMP/YOI East Sutton Park. The contribution of service users who have first-hand experience of using the healthcare services within the secure settings is essential to the delivery of effective services and informing the commissioning process. NHSEI H&J is committed to listening and acting upon the voice of the service user in the design, delivery and ongoing performance of healthcare services. The aims of the Lived Experience Service are: * To ensure all service users are able to effectively contribute to the continuous improvement of healthcare services, as well as being supported to have an independent voice, through various forms of consultation and regular feedback to secure setting management, the healthcare providers and commissioners * To ensure service users are able to inform decision-making in relation to healthcare provision * To help commissioners and healthcare providers ensure that patient/service user outcomes for patients in the H&J system are equivalent to those in the wider community. The service will be expected to consult/engage with service users on the full range of healthcare services delivered within the establishments via delivery of both on-site and remote service user engagement/participation activities. The service will also be expected to support Commissioners and facilitate service user involvement in procurement processes for the provision of healthcare services within the establishments (as required over the life of the contract). If procurement support requirements are identified, the contract will be varied to include funding for this support. The service must hold independence from other (e.g. healthcare) service provision in the specified secure settings in order to have the ability to act as an independent and critical friend. The contract is due to commence on 1st April 2022. The contract duration will be 3 years. The procurement was carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners. Additional information: The services are healthcare services falling within Schedule 3 to the Public Contracts Regulations 2015 ("the Regulations") which are not subject to the full regime of the Regulations, but is instead governed by the "Light Touch Regime" contained within Chapter 3, Section 7 of the Regulations (Regulations 74 to 77).

Lived Experience Services in Surrey prisons

NHS England and NHS Improvement Health & Justice (NHSEI H&J) South East (the Commissioner) sought to re-commission Lived Experience Services within Surrey prisons: HMP Send, HMP/YOI Downview, HMP Coldingley, HMP/YOI High Down & HMP/YOI Bronzefield. The contribution of service users who have first-hand experience of using the healthcare services within the secure settings is essential to the delivery of effective services and informing the commissioning process. NHSEI H&J is committed to listening and acting upon the voice of the service user in the design, delivery and ongoing performance of healthcare services. The aims of the Lived Experience Service are: * To ensure all service users are able to effectively contribute to the continuous improvement of healthcare services, as well as being supported to have an independent voice, through various forms of consultation and regular feedback to secure setting management, the healthcare providers and commissioners * To ensure service users are able to inform decision-making in relation to healthcare provision * To help commissioners and healthcare providers ensure that patient/service user outcomes for patients in the H&J system are equivalent to those in the wider community. The service will be expected to consult/engage with service users on the full range of healthcare services delivered within the establishments via delivery of both on-site and remote service user engagement/participation activities. The service will also be expected to support Commissioners and facilitate service user involvement in procurement processes for the provision of healthcare services within the establishments (as required over the life of the contract). It is anticipated that this support will be required for the recommissioning of healthcare services within the Surrey prisons and the contract envelope is inclusive of funding for this support. The service must hold independence from other (e.g. healthcare) service provision in the specified secure settings in order to have the ability to act as an independent and critical friend. The contract is due to commence on 1st April 2022. The contract duration will be 3 years. The procurement was carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners. Additional information: The services are healthcare services falling within Schedule 3 to the Public Contracts Regulations 2015 ("the Regulations"), which are not subject to the full regime of the Regulations, but are instead governed by the "Light Touch Regime" contained within Chapter 3, Section 7 of the Regulations (Regulations 74 to 77).

Lived Experience Services in Thames Valley prisons

NHS England and NHS Improvement Health & Justice (NHSEI H&J) South East (the Commissioner) sought to re-commission Lived Experience Services within Thames Valley prisons: HMP Grendon, HMP Springhill, HMP Huntercombe & HMP Bullingdon. The contribution of service users who have first-hand experience of using the healthcare services within the secure settings is essential to the delivery of effective services and informing the commissioning process. NHSEI H&J is committed to listening and acting upon the voice of the service user in the design, delivery and ongoing performance of healthcare services. The aims of the Lived Experience Service are: * To ensure all service users are able to effectively contribute to the continuous improvement of healthcare services, as well as being supported to have an independent voice, through various forms of consultation and regular feedback to secure setting management, the healthcare providers and commissioners * To ensure service users are able to inform decision-making in relation to healthcare provision * To help commissioners and healthcare providers ensure that patient/service user outcomes for patients in the H&J system are equivalent to those in the wider community. The service will be expected to consult/engage with service users on the full range of healthcare services delivered within the establishments via delivery of both on-site and remote service user engagement/participation activities. The service will also be expected to support Commissioners and facilitate service user involvement in procurement processes for the provision of healthcare services within the establishments (as required over the life of the contract). If procurement support requirements are identified, the contract will be varied to include funding for this support. The service must hold independence from other (e.g. healthcare) service provision in the specified secure settings in order to have the ability to act as an independent and critical friend. The contract is due to commence on 1st April 2022. The contract duration will be 3 years. The procurement was carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners. Additional information: The services are healthcare services falling within Schedule 3 to the Public Contracts Regulations 2015 ("the Regulations"), which are not subject to the full regime of the Regulations, but are instead governed by the "Light Touch Regime" contained within Chapter 3, Section 7 of the Regulations (Regulations 74 to 77).

Lived Experience Services in Sussex, Hampshire and Isle of Wight (IOW) prisons

NHS England and NHS Improvement Health & Justice (NHSEI H&J) South East (the Commissioner) sought to re-commission Lived Experience Services within Sussex, Hampshire and Isle of Wight (IOW) prisons: HMP Ford, HMP Lewes, Gatwick IRC (Brook House & Tinsley House), HMP/YOI Winchester & HMP Isle of Wight. The contribution of service users who have first-hand experience of using the healthcare services within the secure settings is essential to the delivery of effective services and informing the commissioning process. NHSEI H&J is committed to listening and acting upon the voice of the service user in the design, delivery and ongoing performance of healthcare services. The aims of the Lived Experience Service are: * To ensure all service users are able to effectively contribute to the continuous improvement of healthcare services, as well as being supported to have an independent voice, through various forms of consultation and regular feedback to secure setting management, the healthcare providers and commissioners * To ensure service users are able to inform decision-making in relation to healthcare provision * To help commissioners and healthcare providers ensure that patient/service user outcomes for patients in the H&J system are equivalent to those in the wider community. The service will be expected to consult/engage with service users on the full range of healthcare services delivered within the establishments via delivery of both on-site and remote service user engagement/participation activities. The service will also be expected to support Commissioners and facilitate service user involvement in procurement processes for the provision of healthcare services within the establishments (as required over the life of the contract). It is anticipated that this support will be required for the recommissioning of healthcare services within HMP Isle of Wight and the contract envelope is inclusive of funding for this support. If further procurement support requirements are identified, the contract will be varied to include funding for this additional support. The service must hold independence from other (e.g. healthcare) service provision in the specified secure settings in order to have the ability to act as an independent and critical friend. The contract is due to commence on 1st April 2022. The contract duration will be 3 years. The procurement was carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners. Additional information: The services are healthcare services falling within Schedule 3 to the Public Contracts Regulations 2015 ("the Regulations"), which are not subject to the full regime of the Regulations, but are instead governed by the "Light Touch Regime" contained within Chapter 3, Section 7 of the Regulations (Regulations 74 to 77).

Lived Experience Services in the South East Children and Young Peoples Secure estate

NHS England and NHS Improvement Health & Justice (NHSEI H&J) South East (the Commissioner) sought to re-commission Lived Experience Services within South East Children and Young Peoples Secure estate: HMYOI Cookham Wood, HMYOI Aylesbury, Lansdowne Secure Children's Home & Swanwick Lodge Secure Children's Home. The contribution of service users who have first-hand experience of using the healthcare services within the secure settings is essential to the delivery of effective services and informing the commissioning process. NHSEI H&J is committed to listening and acting upon the voice of the service user in the design, delivery and ongoing performance of healthcare services. The aims of the Lived Experience Service are: * To ensure all service users are able to effectively contribute to the continuous improvement of healthcare services, as well as being supported to have an independent voice, through various forms of consultation and regular feedback to secure setting management, the healthcare providers and commissioners * To ensure service users are able to inform decision-making in relation to healthcare provision * To help commissioners and healthcare providers ensure that patient/service user outcomes for patients in the H&J system are equivalent to those in the wider community. The service will be expected to consult/engage with service users on the full range of healthcare services delivered within the establishments via delivery of both on-site and remote service user engagement/participation activities. Providers interested in the CYP Lot are particularly encouraged to develop and utilise participatory activities that are innovative and involve the use of creative activities to elicit service user experience and insight. The service will also be expected to support Commissioners and facilitate service user involvement in procurement processes for the provision of healthcare services within the establishments (as required over the life of the contract). If procurement support requirements are identified, the contract will be varied to include funding for this support. The service must hold independence from other (e.g. healthcare) service provision in the specified secure settings in order to have the ability to act as an independent and critical friend. The contract is due to commence on 1st April 2022. The contract duration will be 3 years. The procurement was carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners. Additional information: The services are healthcare services falling within Schedule 3 to the Public Contracts Regulations 2015 ("the Regulations"), which are not subject to the full regime of the Regulations, but are instead governed by the "Light Touch Regime" contained within Chapter 3, Section 7 of the Regulations (Regulations 74 to 77).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/008745-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Mar 2022 |
| Submission deadline | 22 Sep 2021 |
| Future notice date | Not specified |
| Award date | 30 Mar 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,116,000 |
| Lots value | £1,116,000 |
| Awards value | Not specified |
| Contracts value | £1,080,581 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Active |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE NHS COMMISSIONING BOARD OPERATING AS NHS ENGLAND |
| Locality | OXFORD |
| Post town | Oxford |
| Postcode | OX4 2LH |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | Oxford |
| Electoral ward | Temple Cowley |
| Westminster constituency | Oxford East |
| Delivery location | TLJ South East (England), TLJ1 Berkshire, Buckinghamshire and Oxfordshire, TLJ2 Surrey, East and West Sussex, TLJ3 Hampshire and Isle of Wight, TLJ4 Kent |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 3 |
| Supplier names | ABL HEALTH; EP: IC CONSULTANTS; PEER POWER YOUTH |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 31 Mar 2022 at 17:09 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/008745-2022
- 11 Aug 2021 at 09:54 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/019431-2021

## Notice URLs

- https://in-tendhost.co.uk/scwcsu/aspx/Home
- https://ted.europa.eu/udl?uri=TED:NOTICE:506524-2020:TEXT:EN:HTML
- https://www.england.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02d356. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02d356.json.