--- title: "101 Single Non-Emergency Number" ocid: "ocds-h6vhtk-02d3b1" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02d3b1" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02d3b1.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02d3b1.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "SECRETARY OF STATE FOR THE HOME DEPARTMENT" published: "2021-08-11" --- # 101 Single Non-Emergency Number Buyer: SECRETARY OF STATE FOR THE HOME DEPARTMENT Current stage: Planning OCID: ocds-h6vhtk-02d3b1 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02d3b1) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02d3b1.json) ## Summary The Home Office is initiating a planned procurement for the management, operation, and administration of the 101 Single Non-Emergency Number, aimed at enhancing public safety and efficiency in communication with UK Police Forces. This process is classified under telecommunications services and is valued at £50 million. A Supplier Engagement Event is scheduled for 18th August 2021, from 10:00 to 10:45, where potential suppliers can learn more about the procurement approach and contract requirements. Suppliers interested in attending must register by 17:00 on 16th August and are encouraged to prepare by reviewing beforehand provided materials, subject to signing a non-disclosure agreement. The planned contract duration is for five years, with options to extend for an additional two years. This tender presents significant opportunities for businesses within the telecommunications and public safety sectors, particularly those with expertise in call management services or software solutions. Companies capable of fulfilling the requirements related to supporting a critical public service infrastructure, including automated triage system development, will find themselves well-positioned to compete. As the Home Office seeks to improve service capabilities and enhance the efficiency of the 101 service, innovative firms that can demonstrate value-for-money and resilient service provision are particularly encouraged to engage in this tender process. ## Notice As part of on-going early market engagement activity, the Home Office (the Authority) wishes to raise awareness of the imminent launch of a procurement to appoint a suitable body to manage, operate and administer the 101 Single Non-Emergency Number. ### Lot Information Lot 1 The Authority requires a partner to manage, operate and administer the 101 Single Non-Emergency Number (101 SNEN), which allows the UK Public to make non-emergency contact with their local Police Force. The 101 number receives approximately 30 million calls per year, providing Critical National Infrastructure and supporting 46 UK Police Forces/Police Services in their purpose of protecting the UK Public. It provides the Public with a straightforward means of contacting their relevant local Police Force and removes the requirement for members of the Public to remember the numbers of individual Policing organisations. The mission of the 101 SNEN Programme is to enhance the capability, efficiency and consistency of this service. Its mission statement is therefore to create: "A nationally consistent service for non-emergency contact to the appropriate public authority" The Authority's requirements have been designed to achieve this objective by enabling the onboarding of additional Public Authorities to the system to expand the scope of service beyond just the Police Forces. A form of Automated Triage is sought to allow calls not most appropriately handled by the police to be identified as early as possible, informing the caller of this assessment while enabling them to continue to contact the police if they feel it appropriate; improving the quality of the service without increasing the burden of expected knowledge on the caller. With these additions the Public shall receive an improved, more consistent and capable service. The Authority is seeking to deliver its strategic priority of enhancing the critical public service which the 101 Single Non-Emergency Number provides and therefore wishes to establish a relationship with a Supplier that supports this vision in a cost-effective manner. The Authority proposes that the duration of the contract shall be for 5 years from the Operational Services Commencement Date (i.e. the date at which the Supplier's Services go live) with the option to extend by up to 2 further years in 1 year increments (i.e. 5+1+1 years). Throughout this period the Supplier shall be expected to manage, operate and administer the required Services. The Supplier shall be responsible for the set-up, maintenance, up-keep and development of the service in order to maximise value-for-money and ensure the suitable provision of resilience of the national components of the service. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/019522-2021 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 11 Aug 2021 | | Submission deadline | Not specified | | Future notice date | 22 Aug 2021 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £50,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SECRETARY OF STATE FOR THE HOME DEPARTMENT | | Locality | LONDON | | Post town | Not specified | | Postcode | N/A | | Country | Not specified | | ITL 1 | Not specified | | ITL 2 | Not specified | | ITL 3 | Not specified | | Local authority | Not specified | | Electoral ward | Not specified | | Westminster constituency | Not specified | | Delivery location | Not specified | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services ### Codes - 64200000 - Telecommunications services - 64211000 - Public-telephone services ## Release History - 11 Aug 2021 at 21:45 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/019522-2021 ## Notice URLs - https://www.gov.uk/government/organisations/home-office ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02d3b1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02d3b1.json.