---
title: "Court Appointed Intermediary Services"
ocid: "ocds-h6vhtk-02d3b5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02d3b5"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02d3b5.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02d3b5.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MINISTRY OF JUSTICE"
published: "2022-04-21"
---

# Court Appointed Intermediary Services

Buyer: MINISTRY OF JUSTICE  
Current stage: Award  
OCID: ocds-h6vhtk-02d3b5

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## Summary

The Ministry of Justice is undertaking a procurement process for the Court Appointed Intermediary Services under an open procedure, with a total budget of £20 million. This initiative is geared towards supporting vulnerable defendants and parties in various jurisdictions across England, Wales, and Scotland. The procurement stage is currently at the award phase, following the completion of the tender, which highlighted the establishment of dynamic framework agreements for such services. Interested suppliers may have opportunities to participate in these frameworks, with new service providers being added every six months.

This tender presents significant opportunities for small to medium-sized enterprises (SMEs) specialising in law-courts-related services, especially those skilled in communication support for vulnerable individuals. Companies that can recruit, train, and manage intermediaries, as well as those with experience in providing on-demand, qualified intermediary services, would be well-suited to engage in this procurement. The ability to operate nationally and support multiple bookings will be advantageous for potential bidders aiming to enhance their business footprint in the sector.

## Notice

This notice relates to a procurement exercise conducted under the light tough regime, following a process similar to the open procedure. The Ministry of Justice (MoJ) has established two dynamic framework agreements for the provision of Court Appointed Intermediary Services (CAIS), to support vulnerable defendants in the criminal jurisdiction and vulnerable parties and witnesses in the civil, family and tribunal jurisdictions. These services will be provided in courts and tribunals in England and Wales and tribunals in Scotland. Intermediaries facilitate impartial communication to enable complete, coherent and accurate communication between vulnerable people and the courts/tribunals. Intermediaries may be instructed to provide an assessment of a person's communication needs, and provide recommendations on measures that could be put in place by the court to support vulnerable people, young people, children and other individuals who may need assistance during court proceedings. The intermediary may also be required to attend hearings to provide such assistance and support. For the avoidance of doubt, these frameworks relate only to intermediary services that currently fall outside the remit of the MoJ Witness Intermediary Scheme (MoJ WIS). All requests for intermediary support for witnesses in criminal cases will continue to be managed via the MoJ WIS.

### Lot Information

Lot 1

The Ministry of Justice (MoJ) has established two dynamic framework agreements for the provision of Court Appointed Intermediary Services (CAIS), to support vulnerable defendants in the criminal jurisdiction and vulnerable parties and witnesses in the civil, family and tribunal jurisdictions. These services will be provided in courts and tribunals in England and Wales and tribunals in Scotland. The two frameworks comprise: The Managed & Approved Service Provider Framework (MASP) - providers with the ability to manage multiple simultaneous bookings, and the capability to recruit, train and manage intermediaries to support a range of vulnerabilities, for deployment nationally. The Approved Service Provider Framework (ASP) - experienced and qualified intermediaries to support bookings on demand. Both MASP and ASP Frameworks will re-open at six month intervals for the admission of new service providers.

Renewal: Framework agreements may be extended for up to an additional 24 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010377-2022 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Apr 2022 |
| Submission deadline | 8 Sep 2021 |
| Future notice date | Not specified |
| Award date | 21 Dec 2021 |
| Contract period | Not specified |
| Recurrence | Every six months starting June 2022 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £20,000,000 |
| Lots value | £20,000,000 |
| Awards value | Not specified |
| Contracts value | £20,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF JUSTICE |
| Additional buyers | MINISTRY OF JUSTICE. |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 15 |
| Supplier names | ALISON COX; AMY HARRISON; CATHERINE O'NEILL; CHRIS BOJAS; COMMUNICOURT; DR BRENDAN O'MAHONY T/A CJS PSYCHOLOGY; JENNIFER BEAUMONT; KAREN REED; LOUISE HARTE; MARGARET FIRTH; ODINA NZEGWU; RACHEL SPOTSWOODE; ROBERT THOMAS; THE INTERMEDIARY GROUP; TRIANGLE SERVICES |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75231100 - Law-courts-related administrative services

## Release History

- 21 Apr 2022 at 13:00 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/010377-2022
- 11 Aug 2021 at 21:45 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/019526-2021

## Notice URLs

- http://www.gov.uk
- https://ministryofjusticecommercial.bravosolution.co.uk/web/login.html
- https://ted.europa.eu/udl?uri=TED:NOTICE:340788-2020:TEXT:EN:HTML

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02d3b5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02d3b5.json.