---
title: "Call Centre"
ocid: "ocds-h6vhtk-02d44d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02d44d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02d44d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02d44d.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "FORESTRY ENGLAND"
published: "2021-08-13"
---

# Call Centre

Buyer: FORESTRY ENGLAND  
Current stage: Planning  
OCID: ocds-h6vhtk-02d44d

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02d44d.json)

## Summary

The procurement process is currently in the planning stage and is led by Forestry England, which is based in Bristol, UK. The opportunity involves contracting for a "Call Centre" service within the services industry, with a total estimated value of £500,000. Interested businesses should be aware that expressions of interest can be submitted until the future notice is published on 13th September 2021. The services will be needed for handling calls and providing information to Forestry England and Forest Services customers, emergency services, and suppliers during specified hours.

This call centre contract presents a valuable opportunity for businesses specialising in customer service and call handling solutions. Companies with expertise in managing call centres, offering efficient communication services, and adhering to Service Level Agreements (SLAs) would be well-suited to compete for this tender. Furthermore, businesses that can provide both standard call services and out-of-hours support are particularly encouraged to express their interest, as this includes essential services that contribute to the smooth functioning of Forestry England’s operations.

## Notice

Forestry England is looking to procure a call handling and information services which will be provided to Forestry England and Forest Services customers, suppliers and emergency services.

### Lot Information

Lot 1

Forestry England is looking to procure a call handling and information services which will be provided to Forestry England and Forest Services customers, suppliers and emergency services. This will include providing answers and information relevant to the enquiry or pass the call onto the relevant person within the organisation all within agree SLA/KPI's. We wish to inform the market in advance that a procurement exercise in relation to the above provision may be undertaken and seek expressions of interest from contractors interested in working with us in delivering these requirements. The services will be required between the hours of 8:30 - 17:00, as well as an out of hours emergency service provision. SLA/KPI reporting and provision of management information will also form part of the required service provision. There will be no requirement to make the service accesable to people with disabilities or whose first language is not English. Additional information: This Prior Information Notice (PIN) serves to alert the marketplace to this potential opportunity and Forestry England invites interested prospective contractors to lodge an initial expression of interest in this opportunity by submitting their details electronically, through the Delta eSourcing portal.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/019678-2021 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Aug 2021 |
| Submission deadline | Not specified |
| Future notice date | 12 Sep 2021 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FORESTRY ENGLAND |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS16 1EJ |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire |
| Local authority | South Gloucestershire |
| Electoral ward | Stoke Park & Cheswick |
| Westminster constituency | Filton and Bradley Stoke |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 13 Aug 2021 at 08:14 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/019678-2021

## Notice URLs

- http://www.delta-esourcing.com
- http://www.forestryengland.uk
- https://www.delta-esourcing.com/respond/Z78UXZ89AC
- https://www.delta-esourcing.com/tenders/UK-UK-Bristol:-Call-centre./Z78UXZ89AC

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02d44d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02d44d.json.