---
title: "ESCC SS - Healthwatch and Independent Health Complaints Advocacy Service"
ocid: "ocds-h6vhtk-02d4a6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02d4a6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02d4a6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02d4a6.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "EAST SUSSEX COUNTY COUNCIL"
published: "2021-12-20"
---

# ESCC SS - Healthwatch and Independent Health Complaints Advocacy Service

Buyer: EAST SUSSEX COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-02d4a6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02d4a6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02d4a6.json)

## Summary

The East Sussex County Council is seeking providers for the "Healthwatch and Independent Health Complaints Advocacy Service", a tender classified under health and social work services. The procurement process is currently in the award stage, with a total contract value of £2,340,000, covering an initial three-year term from 1 April 2022 to 31 March 2025, plus an optional extension period. The submission deadline for bids was 24 September 2021, with additional reviews possible 18 months prior to the contract end through the appropriate appeal channels.

This tender presents significant opportunities for businesses specialising in health advocacy, social work, and related services. Companies with experience in providing support for health complaints and consumer health services would be particularly well-suited to compete for this contract. The open procurement method enables suppliers, including small and medium-sized enterprises, to engage in the bidding process, facilitating growth in the health and social care sector within the East Sussex area.

## Notice

East Sussex County Council and Health has awarded a Provider for the Healthwatch and Independent Health Complaints Advocacy Service.The Healthwatch service is the consumer champion for health and social care, listening to people to understand what matters most, influencing those that have the power to change services, and empowering people to get the most from health and social care services.The Independent Health Complaints Service (IHCAS) provides practical support and direction for individuals making or intending to make an Health Services complaint, and assisting them in finding a resolution to their complaint of Health Services in the local authority area of the East Sussex County Council.

### Lot Information

Lot 1

East Sussex County Council and Health has awarded a Provider for the Healthwatch and Independent Health Complaints Advocacy Service.The Healthwatch service is the consumer champion for health and social care, listening to people to understand what matters most, influencing those that have the power to change services, and empowering people to get the most from health and social care services.The Independent Health Complaints Service (IHCAS) provides practical support and direction for individuals making or intending to make an Health Services complaint, and assisting them in finding a resolution to their complaint of Health Services in the local authority area of the East Sussex County Council. Additional information: Total contract Value includes possible 24 months extension is PS2,340,000.00.Initial contract term is three years from 1 April 2022 to 31 March 2025.Contract term including extension is 1 April 2022 to 31 March 2027.

Renewal: Subject to renewal 18 months prior to contract end date.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/031776-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Dec 2021 |
| Submission deadline | 24 Sep 2021 |
| Future notice date | Not specified |
| Award date | 3 Dec 2021 |
| Contract period | 31 Mar 2022 - 31 Mar 2025 |
| Recurrence | Retender approximately 18 months prior to the end date. |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,340,000 |
| Lots value | £2,340,000 |
| Awards value | Not specified |
| Contracts value | £2,340,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST SUSSEX COUNTY COUNCIL |
| Locality | LEWES |
| Post town | Brighton |
| Postcode | BN7 1UE |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ22 East Sussex CC |
| Local authority | Lewes |
| Electoral ward | Lewes Priory |
| Westminster constituency | Lewes |
| Delivery location | TLJ22 East Sussex CC |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EAST SUSSEX COMMUNITY VOICE |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services
- 85300000 - Social work and related services

## Release History

- 20 Dec 2021 at 13:48 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/031776-2021
- 13 Aug 2021 at 14:48 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/019767-2021

## Notice URLs

- http://www.eastsussex.gov.uk
- https://in-tendhost.co.uk/sesharedservices/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02d4a6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02d4a6.json.