---
title: "DH21004 - Repairs Diagnostic System"
ocid: "ocds-h6vhtk-02d574"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02d574"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02d574.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02d574.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DERBY HOMES LTD"
published: "2025-06-16"
---

# DH21004 - Repairs Diagnostic System

Buyer: DERBY HOMES LTD  
Current stage: Award  
OCID: ocds-h6vhtk-02d574

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02d574)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02d574.json)

## Summary

The procurement process for the "DH21004 - Repairs Diagnostic System" contract, initiated by Derby Homes Ltd, is currently in the contract update stage as of June 2025. This process falls under the goods category, specifically within software package and information systems (CPV code: 48000000). Located in Derby, UK, the contract is envisioning the supply of an online diagnostic IT system compatible with the Open Housing System. The awarded suppliers for this contract are Hallnet Limited and Derby Homes Ltd, with the contract period spanning from 16th May 2022 to 15th May 2032. The procurement method utilised for this tender was an open procedure, providing an opportunity for competition among eligible suppliers.

This tender represents a significant business growth opportunity, particularly for small and medium enterprises (SMEs) specialising in IT software development and systems integration. The project aims to streamline repair diagnostics and appointment management, thus reducing operational inefficiencies for customer services and planning teams. Businesses with a background in software development, particularly those familiar with real-time appointment systems, would be well-positioned to deliver the required solutions. This project not only provides a financial contract over a decade but also enhances a company's portfolio in public sector digital transformation projects.

## Notice

Online diagnostic IT system linked to our Open Housing System to enable staff and customers to diagnose repairs and place corresponding orders

### Lot Information

DH21004 - Repairs Diagnostic System

Online diagnostic IT system linked to our Open Housing System to enable staff and customers to diagnose repairs and place corresponding orders. For the next phase of the project, customers will be given the ability to manage (change and/or cancel) their own appointments using 'Track &Amend' function in order to achieve a reduction in 'no access' rates on jobs. There will also be less impact on the Customer Services & Planning Teams who currently have to reschedule appointments.

Renewal: The Contract will be in place for a period of 24 months. There will be an option to extend for four further periods of 24 months. Any and all extensions will be at the discretion of the Employer.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/032703-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jun 2025 |
| Submission deadline | 4 Oct 2021 |
| Future notice date | Not specified |
| Award date | 14 Feb 2022 |
| Contract period | 15 May 2022 - 15 May 2032 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000 |
| Lots value | £40,000 |
| Awards value | Not specified |
| Contracts value | £460,720 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DERBY HOMES LTD |
| Additional buyers | DERBY CITY COUNCIL |
| Locality | DERBY |
| Post town | Derby |
| Postcode | DE24 8UZ |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF11 Derby |
| Local authority | Derby |
| Electoral ward | Alvaston North |
| Westminster constituency | Derby South |
| Delivery location | TLF11 Derby |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | DERBY HOMES; HALLNET |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72212517 - IT software development services

## Release History

- 16 Jun 2025 at 15:05 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/032703-2025
- 20 May 2022 at 15:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/013652-2022
- 16 Aug 2021 at 15:15 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/019974-2021

## Notice URLs

- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=950297414
- https://www.delta-esourcing.com/tenders/UK-UK-Derby:-Software-package-and-information-systems./KV5PFF9P6F
- https://www.derby.gov.uk/
- https://www.derbyhomes.org/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02d574. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02d574.json.