---
title: "Customer Rewards Solution"
ocid: "ocds-h6vhtk-02d575"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02d575"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02d575.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02d575.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "STONEWATER LTD"
published: "2021-08-16"
---

# Customer Rewards Solution

Buyer: STONEWATER LTD  
Current stage: Tender  
OCID: ocds-h6vhtk-02d575

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02d575)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02d575.json)

## Summary

The public procurement process involves Stonewater Ltd seeking a Service Provider for a "Customer Rewards Solution." This procurement falls under the goods category and primarily focuses on the "Presents and rewards" industry sector. The tender is currently in the active stage, and submissions must be received by 16 September 2021. The contract is expected to lead to an estimated total spend of £700,000, with delivery taking place in the United Kingdom. The procurement method is an open procedure, allowing various suppliers to participate in this competitive process.

This tender presents a significant opportunity for businesses, particularly small and medium enterprises (SMEs), to engage in delivering innovative customer reward solutions. Companies with expertise in digital platforms, customer engagement strategies, and those capable of vetting partner organisations for discounts and rewards would be well-suited to compete. The possibility of additional contract renewals provides a long-term growth opportunity for successful bidders as they contribute to Stonewater's objectives of enhancing customer experience through effective rewards programmes.

## Notice

The procurement for a Service Provider to manage and run a Rewards Platform for customers. Stonewater are looking for a Service Provider with the expertise in providing a rewards and discount solution who can provide this solution through a digital platform or methtod for Stonewater's customers. The rewards solution will be aimed at customers only with the aim of encouraging behaviours that support Stonewater's aims of working digitally and maintaining rent accounts. The Solution will require the Service Provider to vet organisations Stonewater's customers will receive Discount or rewards from. They will also manage the platform and any issues with the platform that arise to ensure a streamlined and quality experience for Stonewater's customers. The Contract spend advised is based on the expected spend for the rewards program anticipating lower spends at the start of the solution progressing towards higher spend with successful return on investment.

### Lot Information

Lot 1

To provide a rewards solution for customers. Additional information: The Budget is based on a successful contract with evidenced return on investment leading to more spend through a rewards program.

Renewal: The contract will be for an initial period of 3 years with the option to extend for a further 2 years + 2 years

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/019975-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Aug 2021 |
| Submission deadline | 16 Sep 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £700,000 |
| Lots value | £700,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STONEWATER LTD |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE8 6EP |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Blaby |
| Electoral ward | North Whetstone |
| Westminster constituency | South Leicestershire |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 18 - Clothing, footwear, luggage articles and accessories

### Codes

- 18530000 - Presents and rewards

## Release History

- 16 Aug 2021 at 15:15 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/019975-2021

## Notice URLs

- http://www.Stonewater.org
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=618687104
- https://www.delta-esourcing.com/tenders/UK-UK-Leicester:-Presents-and-rewards./635RG7K6Y2

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02d575. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02d575.json.