---
title: "LBN Healthwatch and NHS Complaints Advocacy Service"
ocid: "ocds-h6vhtk-02d839"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02d839"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02d839.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02d839.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LONDON BOROUGH OF NEWHAM"
published: "2022-02-10"
---

# LBN Healthwatch and NHS Complaints Advocacy Service

Buyer: LONDON BOROUGH OF NEWHAM  
Current stage: Award  
OCID: ocds-h6vhtk-02d839

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02d839)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02d839.json)

## Summary

The London Borough of Newham is currently in the tender stage for the "LBN Healthwatch and NHS Complaints Advocacy Service", classified under the health and social work services industry. The contract is expected to commence on 1st April 2022, lasting for a period of three years. The procurement is being conducted through an open procedure and aims to enhance the voice and representation of citizens in local health and social care services. Interested suppliers should note that the tender closing date for bid submissions is set for 12th November 2021, with a bid opening scheduled for the same day.

This procurement offers significant opportunities for businesses in the health and social care services sector, particularly those specialising in advocacy, community services, and patient support. Companies with experience in healthcare representation, statutory services, and those capable of showcasing strong qualitative outcomes will be particularly well-suited to compete. The tender evaluation will weigh quality, social value, and price, making it essential for bidders to demonstrate both their value proposition and their commitment to improving health outcomes for the residents of Newham.

## Notice

The London Borough of Newham is awarding contract for the Healthwatch and NHS Complaints Advocacy service. The contract start date will be 1st April 2022 for a 3 year contract. This is notice of contract award. Newham Council has commissioned the Healthwatch and NHS Advocacy Service since 2013. The aim of Local Healthwatch is to give citizens and communities a stronger voice to influence and challenge how health and social care services are provided within their locality. Healthwatch is a statutory service mandated as a result of the Health and Social Care Act 2012. Through its core functions the Healthwatch service supports the achievement of the strategic ambitions of the local health and care system, while operating as an organisation which is independent of these systems. This includes working with local residents to understand and represent their views and experiences of local health and care services. Healthwatch also has a key role in promoting and supporting residents to be actively involved in the commissioning and provision of local services and in in their scrutiny once services are in place. Healthwatch also performs a vital function in considering the standard of health and care provision and working with partners to achieve improvements, Finally, Healthwatch offers advice and information about access to health and care services to enable residents to make informed choices. The key focus of the NHS Complaints Advocacy service is to ensure provision to empower and assist people to use the NHS complaints procedure through the use of appropriately qualified advocates. It is intended that the service will work with partners in health and across the system to ensure a joined up approach to health and care across the borough, with a focus on improving the long term outcomes for service residents. The procurement is being conducted in accordance with the Public Contracts Regulations 2015. The procurement is subject to the light-touch regime under Section 7 Social and Other Specific Services. Under Regulation 76 the Council is free to establish a procedure, provided that procedure is sufficient to ensure compliance with the principles of transparency and equal treatment of economic operators (Suppliers). The contract is for a 3 year service. The tender was evaluated based on 30% Quality, 10% Social Value and 60% Price.

### Lot Information

Lot 1

This tendering exercise was undertaken using the electronic tendering system 'Oracle Fusion' (https://elyq.fa.em3.oraclecloud.com/fscmUI/faces/PrcPosRegisterSupplier?prcBuId=300000002089195). Suppliers will need to register for the system in order to express their interest in the tender and participate in the competitive exercise, please note registration is free.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003816-2022 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Feb 2022 |
| Submission deadline | 12 Nov 2021 |
| Future notice date | 11 Oct 2021 |
| Award date | 12 Nov 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £470,250 |
| Lots value | £470,250 |
| Awards value | Not specified |
| Contracts value | £470,250 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF NEWHAM |
| Locality | LONDON |
| Post town | East London |
| Postcode | E16 2QU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Royal Albert |
| Westminster constituency | West Ham and Beckton |
| Delivery location | TLI41 Hackney and Newham |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COMMUNITY BARNET |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 79720000 - Investigation services
- 85000000 - Health and social work services
- 98000000 - Other community, social and personal services

## Release History

- 10 Feb 2022 at 09:37 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/003816-2022
- 12 Oct 2021 at 16:19 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/025519-2021
- 23 Aug 2021 at 14:57 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/020682-2021

## Notice URLs

- http://www.newham.gov.uk
- https://elyq.fa.em3.oraclecloud.com/fscmUI/faces/PrcPosRegisterSupplier?prcBuId=300000002089195

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02d839. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02d839.json.