--- title: "IT operations support managed service" ocid: "ocds-h6vhtk-02dacb" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02dacb" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02dacb.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02dacb.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "UK BIOCENTRE LTD" published: "2021-08-27" --- # IT operations support managed service Buyer: UK BIOCENTRE LTD Current stage: Tender OCID: ocds-h6vhtk-02dacb [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02dacb) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02dacb.json) ## Summary The procurement process is being conducted by UK Biocentre Ltd for the provision of an IT operations support managed service, with the tender titled "IT operations support managed service." This project falls under the services industry category and is located at UK Biocentre's facility in Milton Keynes, UK. Currently active, the tender is at the Tender stage, with submissions due by 29 September 2021. The contract is expected to start on 1 December 2021, with an initial duration of four months and potential renewal options that could extend it up to 16 months. The estimated contract value ranges from £140,000 to £600,000 over the entire period, depending on the evolving demands arising from Covid-19 testing activities. This tender presents significant growth opportunities for IT service providers, particularly those specialising in helpdesk and support services. Businesses that demonstrate flexibility and adaptability in their operations, along with the capacity to provide comprehensive IT support 24/7, would be well-suited to compete. Additionally, organisations experienced in delivering services in high-pressure environments, such as healthcare or similar operational support settings, may find this tender aligns with their capabilities. Bidders are encouraged to consider the varying needs of UK Biocentre as they address this tender to effectively position themselves for success. ## Notice UKBC is seeking a Bidder that can provide an IT operations support managed service at UK Biocentre's site in Milton Keynes ### Lot Information Lot 1 UKBC requires the provision of an IT operations support service at its site at Units 2-3 Java Park, Bradbourne Drive, Tilbrook, Milton Keynes, MK7 8AT. UKBC's facility is an operational healthcare testing centre that is currently operating 7 days a week on a 24/7 basis and accordingly UKBC requires IT operations support that reflects these operational days and hours. The volume of IT support services required will need to be amended over the term of the contract to reflect the needs of UKBC's core business including the development of operations and future projects as well as the wind-down of operational hours once the COVID-19 testing service is no longer required or is no longer required to the same testing capacity. In order to satisfy evolving COVID-19 testing requirements, UKBC necessarily maintain extremely flexible laboratory and business operations, and the same approach must be reflected in the IT operation support managed services. For example, this highly fluid situation does not lend itself to a traditional IT approach of a procedure-driven service desk and catalogue-driven solution provisioning. For this reason, UKBC do not operate a traditional demarcation between first-line and second-line IT support teams, but requires a single combined general IT operations support team with the same resources covering both first-line and second-line tasks, and all providing flexible, ad-hoc and investigative solutions as well as the traditional IT support basics. Renewal: The contract will run for an initial term from 1 December 2021 to 31 March 2022, this being the end of the current UKBC COVID-19 testing contract with Department of Health and Social Care (DHSC). The DHSC Contract contains options to renew for a further two six month periods. Any contract awarded for this service will contain similar renewal options, although renewal cannot be guaranteed. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/021340-2021 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 27 Aug 2021 | | Submission deadline | 29 Sep 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | UK BIOCENTRE LTD | | Locality | MILTON KEYNES | | Post town | Milton Keynes | | Postcode | MK7 8AT | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire | | ITL 3 | TLJ12 Milton Keynes | | Local authority | Milton Keynes | | Electoral ward | Danesborough & Walton | | Westminster constituency | Milton Keynes Central | | Delivery location | TLJ12 Milton Keynes | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support - 72250000 - System and support services - 72253000 - Helpdesk and support services - 72253100 - Helpdesk services - 72253200 - Systems support services ## Release History - 27 Aug 2021 at 15:45 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/021340-2021 ## Notice URLs - http://www.mytenders.co.uk - http://www.ukbiocentre.com - https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit - https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=223787 - https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA38249 - https://www.mytenders.co.uk/sitehelp/help_guides.aspx ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02dacb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02dacb.json.