---
title: "SSE Airtricity - Contact Centre as a Service (CCaaS)"
ocid: "ocds-h6vhtk-02dd83"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02dd83"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02dd83.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02dd83.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "SSE SERVICES PLC"
published: "2021-09-06"
---

# SSE Airtricity - Contact Centre as a Service (CCaaS)

Buyer: SSE SERVICES PLC  
Current stage: Tender  
OCID: ocds-h6vhtk-02dd83

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02dd83)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02dd83.json)

## Summary

The procurement process, initiated by SSE SERVICES PLC, is focused on a tender titled "SSE Airtricity - Contact Centre as a Service (CCaaS)". This procurement falls within the services industry, specifically targeting IT Services related to call centres. The procurement is currently in the Tender stage, with the deadline for submission set for 8th October 2021. The main requirements include a Software as a Service (SaaS) solution for contact centre operations, serving both Republic of Ireland and Northern Ireland delivery areas, with an anticipated contract duration of 1800 days and options for renewal.

This tender presents significant business opportunities for companies specialising in IT services, particularly those experienced in providing cloud-based solutions and contact centre technologies. Businesses that offer software-related services, data services, and computer consultancy or support services would be well-positioned to compete. The negotiated procedure with prior call for competition indicates that SSE SERVICES PLC is looking to engage with qualified vendors who can deliver a comprehensive contact centre solution, offering potential for growth and innovation in this sector.

## Notice

Supply of IT Services - Contact Centre as a Service SAAS Solution to replace existing system and infrastructure.

### Lot Information

Lot 1

Supply of IT Services (Software as a Service Solution for Contact Telephony Centre (s). The solution should be a SaaS based offering allowing access by Call Centre agents based in ROI & NI to make/receive inbound/outbound calls supporting a variety of different business areas across SSE Airtricity. Additional information: Access to all documentation relating to this notice can be accessed via the Opportunities Link at the following page https://sse.app.jaggaer.com/ Responses to the opportunity should be submitted to Ccaastender@sse.com

Options: 2 x 1 Year Optional Extension Years

Renewal: 2 x 1 Additional Optional Years

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/022036-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Sep 2021 |
| Submission deadline | 8 Oct 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SSE SERVICES PLC |
| Locality | READING |
| Post town | Reading |
| Postcode | RG1 3JH |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ16 Berkshire West |
| Local authority | Reading |
| Electoral ward | Thames |
| Westminster constituency | Reading Central |
| Delivery location | TLN Northern Ireland |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 72260000 - Software-related services
- 72300000 - Data services
- 72400000 - Internet services
- 72500000 - Computer-related services
- 72600000 - Computer support and consultancy services
- 72700000 - Computer network services
- 72800000 - Computer audit and testing services
- 72900000 - Computer back-up and catalogue conversion services
- 73000000 - Research and development services and related consultancy services
- 79512000 - Call centre

## Release History

- 6 Sep 2021 at 11:52 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/022036-2021

## Notice URLs

- https://sse.app.jaggaer.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02dd83. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02dd83.json.