---
title: "UX Layer/PRO/OPEN/2021"
ocid: "ocds-h6vhtk-02de9e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02de9e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02de9e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02de9e.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE OPEN UNIVERSITY"
published: "2022-05-09"
---

# UX Layer/PRO/OPEN/2021

Buyer: THE OPEN UNIVERSITY  
Current stage: Award  
OCID: ocds-h6vhtk-02de9e

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## Summary

The Open University is currently engaged in a public procurement process for a project titled "UX Layer/PRO/OPEN/2021" within the software package and information systems industry, located in Milton Keynes, UK. This procurement has reached the award stage, with the official contract being signed on 26 April 2022, valued at £3,000,000 for an initial period of five years, potentially extending to a maximum of fifteen years. The procurement is conducted under an open procedure, allowing for broad participation.

This contract presents significant opportunities for businesses specialising in cloud-based software solutions, particularly those experienced in developing user experience layers that integrate multiple services. Companies capable of offering secure, adaptable, and scalable software solutions tailored to diverse user needs, such as educational technology or SaaS providers, will find this tender well-suited for competition. Additionally, businesses that can demonstrate quality and cost effectiveness, as indicated by the evaluation criteria prioritising quality (80%) over cost (20%), stand to benefit from this long-term engagement with the Open University.

## Notice

The tender was for a UX Layer to allow us to create a seamless student journey from Enquirer through to graduation. Our vision is to create a seamless, connected, optimised and personalised journey, that is automated wherever possible. To do this we want to combine our different websites and services to create one continuous, easy to use student journey. To reach this end goal, we require a UX layer capable of delivering our mixed media content. This will be a cloud-based solution (SaaS). It will be hosted in the cloud and consistent with OU policies around architecture and security. The solution should provide a safe and secure platform for students and OU staff to use and collaborate and be able to publish information from a headless content store. The OU is only purchasing the software and implementation services are not required. The contract is for an initial period of 5 years and may be extended by the OU for further periods up to a maximum of 15 years in total.

### Lot Information

Lot 1

Software - A personalised, front end UX layer that is consistent throughout the student's journey and is a cloud-based solution. This will be a cloud-based solution. It will be hosted in the cloud and consistent with OU policies around architecture and security. The solution must allow for content targeting for different student types like prospective students, following into full students, apprentices through to Alumni, continuing students etc. The solution will need to respond to the type of student and where are they on their journey to display personalised content and study tips.

Options: The contract is for an initial period of 5 years and may be extended by the OU for further periods up to a maximum of 15 years in total at its discretion. License volumes may vary up or down over the term of the contract and additional modules offered or introduced by the supplier in the future may be purchased as part of this contract following the initial implementation. Any additional purchases relating to this solution will be made with the successful supplier under this contract to ensure technical compatibility, consistency and continuation of supplier support. There is no restriction on the spend value of additional purchases as this will be governed by the OU's available budget. The total value published in this award notice is for the intial 5 year period only

Renewal: The contract for the software is for an initial period of 5 years and may be extended by the OU for further periods up to a maximum of 15 years in total at its discretion.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/012022-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 May 2022 |
| Submission deadline | 12 Oct 2021 |
| Future notice date | Not specified |
| Award date | 25 Apr 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £24,000,000 |
| Lots value | £24,000,000 |
| Awards value | Not specified |
| Contracts value | £3,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE OPEN UNIVERSITY |
| Locality | MILTON KEYNES |
| Post town | Milton Keynes |
| Postcode | MK7 6BP |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ12 Milton Keynes |
| Local authority | Milton Keynes |
| Electoral ward | Monkston |
| Westminster constituency | Milton Keynes Central |
| Delivery location | TLJ12 Milton Keynes |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SALESFORCE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48221000 - Internet browsing software package
- 48224000 - Web page editing software package

## Release History

- 9 May 2022 at 14:23 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/012022-2022
- 8 Sep 2021 at 15:41 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/022319-2021

## Notice URLs

- https://in-tendhost.co.uk/openuniversity
- https://in-tendhost.co.uk/openuniversity/aspx/BuyerProfiles
- https://www.salesforce.com/uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02de9e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02de9e.json.