---
title: "CCP002 - Provision of Corporate ICT Solutions for a Digital Transformation / Channel Shift Programme"
ocid: "ocds-h6vhtk-02deab"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02deab"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02deab.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02deab.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DERBYSHIRE COUNTY COUNCIL"
published: "2021-09-08"
---

# CCP002 - Provision of Corporate ICT Solutions for a Digital Transformation / Channel Shift Programme

Buyer: DERBYSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-02deab

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02deab)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02deab.json)

## Summary

Derbyshire County Council is seeking proposals for the "CCP002 – Provision of Corporate ICT Solutions for a Digital Transformation / Channel Shift Programme", specifically in the industry category of software packages and information systems. The procurement process is currently at the Award stage, having concluded on 11 March 2021, with a total contract value of £1,909,030. The main components encompass a CRM system, a complaints management system, and a corporate room and events booking system, with delivery required within the UKF1 region. The procurement method employed is selective, and a competitive dialogue process was utilised to ensure robust supplier engagement.

This tender presents significant opportunities for businesses involved in ICT solutions, particularly those specialising in software development and information systems management. Firms that can provide integrated systems capable of improving administrative efficiencies and user experiences will find this contract especially relevant. Given the emphasis on quality and supplier information security in the award criteria, businesses that prioritise innovation and data protection are well-positioned to compete successfully in this market. Additionally, SMEs with experience in local government contracts may excel in submitting competitive proposals.

## Notice

Lot 1 - Customer Relationship Management (CRM) system which can support and manage end-to-end interactions with the Council; Lot 2 - Complaints, Compliments and Comments system which can provide a "single source of truth" for complaints; Lot 3 - Corporate Room and Events Booking system which can be used for booking Council-organised activities and facilities including property assets which currently have low occupancy rates, and introduces a payment at source function (where required) to integrate with the Council's payment system. The Council is also offering providers the opportunity to submit (optional) variant bids based on a single combined Lot for all three systems. Contracts will be based on an initial 4 year period, with options to extend up to maximum of 6 additional years.

### Lot Information

Lot 1 - Customer Relationship Management (CRM) system

Lot 1 - Customer Relationship Management (CRM) system

Lot 2 - Complaints, Compliments and Comments system

Lot 2 - Complaints, Compliments and Comments system

Lot 3 - Corporate Room and Events Booking system

Lot 3 - Corporate Room and Events Booking system

Lot 4 (Variant) Provision of Customer Relationship Management (CRM) system, Complaints, Compliments and Comments system and Corporate Room and Events Booking system.

Lot 4 (Variant) Provision of Customer Relationship Management (CRM) system, Complaints, Compliments and Comments system and Corporate Room and Events Booking system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/022332-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Competitive dialogue |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Sep 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 11 Mar 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,909,030 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DERBYSHIRE COUNTY COUNCIL |
| Locality | MATLOCK |
| Post town | Derby |
| Postcode | DE4 3FW |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF13 South and West Derbyshire |
| Local authority | Derbyshire Dales |
| Electoral ward | Matlock West |
| Westminster constituency | Derbyshire Dales |
| Delivery location | TLF1 Derbyshire and Nottinghamshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS FIRMSTEP |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 8 Sep 2021 at 17:01 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/022332-2021

## Notice URLs

- http://www.derbyshire.gov.uk/
- https://ted.europa.eu/udl?uri=TED:NOTICE:293529-2020:TEXT:EN:HTML

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02deab. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02deab.json.