---
title: "Provision and Support of the 101 Single Non-Emergency Number (101 SNEN)"
ocid: "ocds-h6vhtk-02deb4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02deb4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02deb4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02deb4.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SECRETARY OF STATE FOR THE HOME DEPARTMENT"
published: "2022-07-13"
---

# Provision and Support of the 101 Single Non-Emergency Number (101 SNEN)

Buyer: SECRETARY OF STATE FOR THE HOME DEPARTMENT  
Current stage: Award  
OCID: ocds-h6vhtk-02deb4

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## Summary

The procurement process for the "Provision and Support of the 101 Single Non-Emergency Number (101 SNEN)" is currently being managed by the Secretary of State for the Home Department, located in London, UK. This tender, classified under public-telephone services, is in the active stage as of 8th September 2021, with a submission deadline for the Selection Questionnaire (SQ) set for 12:00 on 13th October 2021. The estimated annual value of this contract ranges between £5.8 million and £8.3 million, and it is expected to last for a base period of five years, with an option to extend it for an additional two years. The procurement method being employed is a selective competitive procedure with negotiation.

This tender presents significant growth opportunities for businesses specialising in telecommunications and public service management. Companies with expertise in operating call management systems, particularly those with experience in delivering solutions for emergency services, will find this tender highly relevant. The successful provider will have the chance to collaborate closely with the Home Office in fostering improvements to a critical national infrastructure service, thus contributing to enhanced public safety and customer service. Businesses should ensure they are registered on the Home Office's eSourcing Portal to participate in this competitive process.

## Notice

The Authority wishes to appoint a provider to manage, operate and administer the 101 Single Non-Emergency Number (101 SNEN)

### Lot Information

Lot 1

The Authority requires a partner to manage, operate and administer the 101 Single Non-Emergency Number (101 SNEN), which allows the UK Public to make non-emergency contact with their local Police Force. The 101 number receives approximately 30 million calls per year, providing Critical National Infrastructure and supporting 46 UK Police Forces/Police Services in their purpose of protecting the UK Public. It provides the Public with a straightforward means of contacting their relevant local Police Force and removes the requirement for members of the Public to remember the numbers of individual Policing organisations. The mission of the 101 SNEN Programme is to enhance the capability, efficiency and consistency of this service. Its mission statement is therefore to create: "A nationally consistent service for non-emergency contact to the appropriate public authority" The Authority is seeking to deliver its strategic priority of enhancing the critical public service which the 101 Single Non-Emergency Number provides and therefore wishes to establish a relationship with a Supplier that supports this vision in a cost-effective manner. The estimated annual value of the Contract is in the region of PS5.8m - PS8.3m ex VAT. This is an indicative value for information purposes only, and the Authority expects to receive optimum value for money proposals as part of the procurement process. The Authority proposes that the duration of the contract shall be for 5 years from the Operational Services Commencement Date (i.e. the date at which the Supplier's Services go live) with the option to extend by up to 2 further years in 1 year increments (i.e. 5+1+1 years). Throughout this period the Supplier shall be expected to manage, operate and administer the required Services. The Supplier shall be responsible for the set-up, maintenance, up-keep and development of the service in order to maximise value-for-money and ensure the suitable provision of resilience of the national components of the service.

Options: The Authority reserves the option to extend the contract duration by up to 2 further years in 1 year increments (i.e. up to a total maximum contract duration of 7 years).

Renewal: The Authority reserves the option to extend the contract duration by up to 2 further years in 1 year increments (i.e. up to a total maximum contract duration of 7 years).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/019210-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Jul 2022 |
| Submission deadline | 13 Oct 2021 |
| Future notice date | Not specified |
| Award date | 13 Jul 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £58,333,333 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Unsuccessful |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SECRETARY OF STATE FOR THE HOME DEPARTMENT |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services
- 64211000 - Public-telephone services

## Release History

- 13 Jul 2022 at 15:33 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/019210-2022
- 8 Sep 2021 at 21:45 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/022341-2021

## Notice URLs

- https://homeoffice.app.jaggaer.com/web/login.html
- https://www.find-tender.service.gov.uk/api/1.0/ocdsReleasePackages/000819-2021
- https://www.gov.uk/government/organisations/home-office

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02deb4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02deb4.json.