---
title: "Customer Engagement Software"
ocid: "ocds-h6vhtk-02df11"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02df11"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02df11.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02df11.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DERBY HOMES LTD"
published: "2021-09-09"
---

# Customer Engagement Software

Buyer: DERBY HOMES LTD  
Current stage: Award  
OCID: ocds-h6vhtk-02df11

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02df11)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02df11.json)

## Summary

The procurement process initiated by Derby Homes Ltd involved the tendering of Customer Engagement Software, specifically designed to enhance engagement with their tenant community. The purchase, valued at a total of £95,400, falls under the industry category of "Industry specific software package" and is located in Derby, UK. The tender was completed as of 9th September 2021, and the procurement method used was an open procedure, enabling broad participation. Contracts were signed on 17th August 2021, confirming the successful bid by Bang the Table to provide the required cloud-based computing services.

This tender presents significant opportunities for technology and software development businesses that specialise in customer engagement solutions, particularly those offering cloud-based services. Companies well-versed in data privacy regulations and capable of providing flexible, pay-as-you-go models would find a suitable match with the procurement specifications. As Derby Homes Ltd continues to prioritise effective tenant engagement, innovative solutions in this space could greatly benefit from similar contracts in future procurement activities.

## Notice

Purchase of cloud-based computing services such as hosting, software and cloud support, including many off-the-shelf, pay-as-you-go cloud solutions from Crown Commercial Services Framework RM1557.12 for engagement with Derby Homes' customer base. Use of software to enable Derby Homes to meet its obligations when engaging with its tenant community whilst adhering to privacy stated in tenancy agreement.

### Lot Information

Lot 1

Purchase of cloud-based computing services such as hosting, software and cloud support, including many off-the-shelf, pay-as-you-go cloud solutions from Crown Commercial Services Framework RM1557.12 for engagement with Derby Homes' customer base. Use of software to enable Derby Homes to meet its obligations when engaging with its tenant community whilst adhering to privacy stated in tenancy agreement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/022434-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Sep 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 16 Aug 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £95,400 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DERBY HOMES LTD |
| Locality | DERBY |
| Post town | Derby |
| Postcode | DE24 8UZ |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF11 Derby |
| Local authority | Derby |
| Electoral ward | Alvaston North |
| Westminster constituency | Derby South |
| Delivery location | TLF11 Derby |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BANG THE TABLE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 9 Sep 2021 at 15:15 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/022434-2021

## Notice URLs

- http://www.derbyhomes.org
- https://ted.europa.eu/udl?uri=TED:NOTICE:107620-2020:TEXT:EN:HTML
- https://www.bangthetable.com
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=606138682
- https://www.derbyhomes.org

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02df11. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02df11.json.