---
title: "Vehicle Licensing and Inspection Services and a Technology System for Taxi and Private Hire Services"
ocid: "ocds-h6vhtk-02df18"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02df18"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02df18.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02df18.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TRANSPORT FOR LONDON"
published: "2021-09-09"
---

# Vehicle Licensing and Inspection Services and a Technology System for Taxi and Private Hire Services

Buyer: TRANSPORT FOR LONDON  
Current stage: Award  
OCID: ocds-h6vhtk-02df18

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## Summary

The procurement process for Vehicle Licensing and Inspection Services and a Technology System for Taxi and Private Hire Services is being conducted by Transport for London (TfL), which operates within the transport sector. This tender is classified as a service within the industry category of road transport services and is located in London, UK. Currently in the Award stage, the total combined value of the contracts is estimated at £103,000,000. Key dates include the signing of contracts on 28 July 2021 for the Technology System valued at £12,000,000 and on 17 August 2021 for the Vehicle Licensing and Contact Centre Services with a value of £54,600,000. The procurement method employed is a competitive dialogue procedure.

This tender presents significant opportunities for businesses involved in technology development and transport services. Companies specialising in software solutions, compliance software, and robust customer service systems would be particularly well-suited for this procurement. Additionally, firms that excel in operational services, training, and maintenance of inspection programs could thrive as suppliers for this initiative. As TfL seeks to enhance its taxi and private hire services through technology integration, businesses that can provide innovative, user-friendly solutions will likely find a competitive advantage in this contract.

## Notice

Transport for London (TfL) license and regulate all of London's taxi and private hire drivers, vehicles and operators. The Mayor's Transport Strategy (MTS) requires that TfL has a strong licensing function in London, a safe and reliable taxi and private hire trade and it uses technology to serve our customers. To ensure services provided to the taxi and private hire trade are delivered in the most effective and efficient manner, TfL are seeking to procure the services of supplier(s) to deliver and support the activity of vehicle licensing and inspection and an end to end technology system. The procurement was divided into 2 lots and conducted via the competitive dialogue procedure. There was an option to submit a combined response for both lots. Lot 1: A Technology System and Customer Access Portal for Taxi and Private Hire Services; Lot 2: Vehicle Licensing, Inspection and Contact Centre Services.

### Lot Information

A Technology System and Customer Access Portal for Taxi and Private Hire Services

TfL has procured the services of a technology supplier to provide and maintain enabling technology in support of vehicle, driver and operator licensing and inspection services. The system created in respect of TfL needs shall be used by TfL and other suppliers in the day to day operations supporting TfL's customers in the taxi and private hire (TPH) trade. The services to be provided include the hosting of the system. The technology solution shall deal with all elements of administering the licensing function and related back office functions and TPH on street enforcement. The system shall act as a central repository for data relating to the licensing function. The delivery of the services under the Lot 1 contract will include ensuring that the system integrates with different parts of the licensing service and is available for use by TfL and other suppliers. The services will also include general administration (records, bookings, personal detail processing), applications and on street enforcement functions. It is TfL's intention to create a web first approach to taxi/private hire vehicle licensing and vehicle inspection booking that provides customers with simple, intuitive self-service experience leading to effective channel shift away from traditional communication methods. The Lot 1 supplier will act as the lead integrator of the services throughout the term of the agreement and shall also maintain the service system and all training materials and continually engage with TfL and other suppliers to maintain and improve operational delivery of the services. The timescale to deliver a fully tested and accepted system for the operational phase is a major driver for the transition phase of the project. Additional services In accordance with Regulation 72(1) of the Public Contracts Regulations 2015 TfL reserve the right to include the following additional services as options through the term of the agreement. For the full scope of the additional services please see Schedule 2.2C of the contract but the services listed are: Compliance and enforcement handheld/mobile solution, Printing of documentation and licence materials, Scanning and lastly, Automation / Processing of Driver and Operator Licensing activities

Vehicle Licensing, Inspection and Contact Centre Services

TfL have successfully procured the services of a supplier to provide vehicle licensing, inspection and contact centre services. The services will include taking online and telephony bookings through a contact centre established and operated by the supplier and carrying out service and physical taxi and PHV inspections at a specified number of London based inspection sites. It is currently anticipated that there will be 5 sites. By way of illustration only, there are currently approximately 450 licensed vehicle inspections carried out daily and 120 000 annually. The vehicle licencing process, applicable for all taxis and private hire vehicles ensures they meet TfL's conditions of fitness (Taxis) and Private Hire Vehicles (London PHV vehicles) Regulations 2004 through inspections on a regular basis (which doesn't replace MOT's) in line with predefined criteria as set out in TfL's Inspection Manual http://content.tfl.gov.uk/vehicle-licence-inspection-manual.pdf The supplier will handle customer service enquiries related to vehicle license bookings and administrative activities such as change of ownership and address, including the processing of payments and refunds via the system provided under Lot 1. The Lot 2 supplier will work collaboratively and cooperatively with Lot 1 supplier and other suppliers throughout the life of the operational contract. The supplier shall supply the appropriate vehicle inspection service at the relevant sites, establish the contact centre with the necessary equipment and staff and ensure that the staff operating the services are appropriately trained. The sites used for vehicle inspections shall be sourced by TfL. Additional services In accordance with Regulation 72(1) of the Public Contract Regulations 2015 TfL reserve the right to include the following additional services as options through the term of the agreement. For the full scope of the additional services please see Schedule 2.2C of the contract, the services listed are: Advanced Driver Testing, DBS Management service, Print of documentation and licence materials, Scanning and lastly, Automation / Processing of Driver and Operator Licensing activities.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/022441-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive dialogue |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Sep 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 Jul 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £66,600,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 8NJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | MARSTON (HOLDINGS; TATA CONSULTANCY SERVICES |

## CPV Codes

### Divisions

- 22 - Printed matter and related products
- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems
- 60 - Transport services (excl. Waste transport)
- 63 - Supporting and auxiliary transport services; travel agencies services
- 71 - Architectural, construction, engineering and inspection services
- 72 - IT services: consulting, software development, Internet and support
- 75 - Administration, defence and social security services

### Codes

- 22454000 - Driving licences
- 32427000 - Network system
- 48170000 - Compliance software package
- 48218000 - License management software package
- 60100000 - Road transport services
- 60120000 - Taxi services
- 60130000 - Special-purpose road passenger-transport services
- 63712000 - Support services for road transport
- 71631200 - Technical automobile inspection services
- 72212170 - Compliance software development services
- 72212218 - License management software development services
- 72222300 - Information technology services
- 75100000 - Administration services

## Release History

- 9 Sep 2021 at 15:41 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/022441-2021

## Notice URLs

- http://content.tfl.gov.uk/vehicle-licence-inspection-manual.pdf
- https://ted.europa.eu/udl?uri=TED:NOTICE:011424-2020:TEXT:EN:HTML
- https://tfl.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02df18. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02df18.json.