---
title: "A Multi-Provider Framework Agreement for the Provision of Pensions Administration Operational Support Services primarily in support of the Local Government Pension Scheme (LGPS)"
ocid: "ocds-h6vhtk-02df1d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02df1d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02df1d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02df1d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORFOLK COUNTY COUNCIL"
published: "2022-06-06"
---

# A Multi-Provider Framework Agreement for the Provision of Pensions Administration Operational Support Services primarily in support of the Local Government Pension Scheme (LGPS)

Buyer: NORFOLK COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-02df1d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02df1d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02df1d.json)

## Summary

Norfolk County Council, alongside several collaborating councils including Cheshire West and Chester Council and The Environment Agency, has initiated a tender for a Multi-Provider Framework Agreement aimed at providing Pensions Administration Operational Support Services. This procurement, classified under pension services (CPV code: 66520000), is currently in the Planning stage, with a substantial framework period anticipated for four years. The framework covers operational administration services vital for local government pension schemes, with the contract expected to lead to an estimated £8,000,000 in procurements. A key submission deadline for interested suppliers was set for January 31, 2022.

This contract presents significant opportunities for businesses specialising in pensions administration and communications services. Firms experienced in data management, member engagement, and other related areas can benefit, particularly if they possess capabilities in providing operational support amid legislative changes affecting pension funds. Both large enterprises and small to medium-sized enterprises (SMEs) are encouraged to participate, enhancing their market presence in the local government sector, while contributing valuable services to various councils across the UK.

## Notice

Norfolk County Council, on its own behalf and on behalf of Cheshire West and Chester Council (as Administering Authority of the Cheshire Pension Fund), The Environment Agency (as Administering Authority of the Environment Agency Pension Fund), Tameside Metropolitan Borough Council (as Administering Authority of the Greater Manchester Pension Fund), City of Wolverhampton Council (as administering authority of the West Midlands Pension Fund), South Tyneside Council (as Administering Authority of the Tyne & Wear Pension Fund) and London Borough of Hackney (the 'Founding Authorities') has let a multi-lot, multi-provider framework agreement for the provision of Pensions Administration Operational Support Services.

### Lot Information

Pensions Administration Operational Services

Provision of operational administration services to LGPS Pensions Administrators across a range of Pension Administration work areas, including but not limited to: * Data Interrogation and rectification, to include the following aspects: o Data exploration and analysis of member data sets, providing detailed outcome reports and identification of issues and gaps with required resolution activities o Undertake rectification and remedial data cleansing activities o Support Funds with data readiness for upcoming projects involving data cleansing activities e.g. McCloud, Pension Dashboards, GMP related projects (e.g. rectification and equalisation) etc. * Pension Administration project delivery including those arising from legal judgements and legislative changes e.g. support with McCloud projects, employer transfers, Pensions, Administration System implementation support * Temporary/Ad-hoc general Pensions Administration support including but not limited to: o Pensioner payroll services o Benefit Calculations and Member Processing o Interim staffing support e.g. Pensions Manager o Employer led LGPS consolidation o member transfer exercises o production of member savings statements Additional information: Please note there is no guarantee of business. The figures stated in section II.1.7 do not reflect the true volume of business but the expectation is that PS8,000,000 will be procured against the Framework Agreement,

Provision of Specialist Pensions Communications and Engagement Services

Provide specialist support to design, develop and deliver effective LGPS multi-channel communications and engagement strategies, including but not limited to; * Successful targeted member education and engagement programmes * Brand development and advice * Measuring the effectiveness and success of engagement, service delivery, user experience and outcomes * Content and design advice and delivery including use of appropriate language (e.g. Plain English) and compliance with accessibility requirements and standards Additional information: Please note there is no guarantee of business. The figures stated in section II.1.7 do not reflect the true volume of business but the expectation is that PS8,000,000 will be procured against the Framework Agreement,

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/015474-2022 |
| Notice type | Planning Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jun 2022 |
| Submission deadline | 31 Jan 2022 |
| Future notice date | 9 Sep 2021 |
| Award date | 18 Apr 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK COUNTY COUNCIL |
| Additional buyers | (THE MAYOR AND BURGESSES OF THE) LONDON BOROUGH OF HACKNEY; CHESHIRE WEST AND CHESTER COUNCIL (AS ADMINISTERING AUTHORITY OF THE CHESHIRE PENSION FUND); CITY OF WOLVERHAMPTON COUNCIL (AS ADMINISTERING AUTHORITY OF THE WEST MIDLANDS PENSION FUND); LONDON BOROUGH OF HACKNEY; SOUTH TAMESIDE COUNCIL(AS ADMINISTERING AUTHORITY OF THE GREATER MANCHESTER PENSION FUND; SOUTH TYNESIDE COUNCIL (AS ADMINISTERING AUTHORITY OF THE TYNE & WEAR PENSION FUND); TAMESIDE METROPOLITAN BOROUGH COUNCIL (AS ADMINISTERING AUTHORITY OF THE GREATER MANCHESTER PENSION FUND); THE ENVIRONMENT AGENCY (AS ADMINISTERING AUTHORITY OF THE ENVIRONMENT AGENCY PENSION FUND) |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 2DH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | South Tyneside |
| Electoral ward | Beacon and Bents |
| Westminster constituency | South Shields |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 15 |
| Supplier names | ACUITY BUSINESS SOLUTIONS; AON SOLUTIONS; BARNETT WADDINGHAM; CAPITA PENSION SOLUTIONS; CAPITAL PENSION SOLUTIONS; CLAY10 CREATIVE; DESIGN CONSULTING LTD T/A LANDSCAPE; EQ PAYMASTER; HEYWOOD; HYMANS ROBERTSON; INDEPENDENT TRANSITION MANAGEMENT; INTELLICA; ISIO; MAKINGGIANTS; MERCER |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66520000 - Pension services

## Release History

- 6 Jun 2022 at 10:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/015474-2022
- 6 Dec 2021 at 16:12 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/030241-2021
- 9 Sep 2021 at 16:24 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/022458-2021
- 9 Sep 2021 at 15:53 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/022446-2021

## Notice URLs

- http://In-Tendhost.co.uk/norfolkcc/aspx/Home
- http://hackneypension.co.uk
- http://www.croydonpensionscheme.org
- http://www.eapf.org.uk
- http://www.gmpf.org.uk
- http://www.norfolk.gov.uk
- http://www.twpf.info
- http://www.wmpfonline.com
- https://hackneypension.co.uk
- https://in-tendhost.co.uk/norfolk/aspx/
- https://in-tendhost.co.uk/norfolkcc
- https://in-tendhost.co.uk/norfolkcc/aspx/Home
- https://www.cheshirepensionfund.org
- https://www.eapf.org.uk
- https://www.norfolk.gov.uk
- https://www.twpf.info
- https://www.wmpfonline.com
- https://www.wmpfonline.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02df1d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02df1d.json.