---
title: "Voice of the Customer Platform"
ocid: "ocds-h6vhtk-02dfa5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02dfa5"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02dfa5.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02dfa5.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "AFFINITY WATER LIMITED"
published: "2021-09-10"
---

# Voice of the Customer Platform

Buyer: AFFINITY WATER LIMITED  
Current stage: Tender  
OCID: ocds-h6vhtk-02dfa5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02dfa5)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02dfa5.json)

## Summary

The procurement process is being conducted by Affinity Water Limited, which is based in Hatfield, Hertfordshire. The tender, titled "Voice of the Customer Platform," falls under the goods category with a classification in business intelligence software (CPV code: 48482000). This active procurement is currently in the tender stage, with a submission deadline set for 22 October 2021. The process is selective and involves a negotiated procedure with prior call for competition, requiring electronic submissions through the specified portal.

This tender presents significant opportunities for businesses specializing in software solutions, particularly those offering analytical tools for customer experience management. Companies involved in sentiment analysis, customer engagement, or surveying methods would be well-positioned to participate. With a contract period of up to 1080 days and potential extensions of up to five years, this contract could contribute to sustained business growth for successful bidders, as they will be equipped to help Affinity Water enhance its customer service capabilities.

## Notice

Analytical tool that can inform the day-to-day customer measure of experience. Analysis of individual customer engagements Sentiment analysis for customer contacts and social media analysis Both text and e-mail surveying capability

### Lot Information

Lot 1

Provision of Software as descibed in the tender document

Options: by upto 2 years

Renewal: option to extend upto 60 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/022582-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Sep 2021 |
| Submission deadline | 22 Oct 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | AFFINITY WATER LIMITED |
| Locality | HATFIELD |
| Post town | St Albans |
| Postcode | AL10 9EZ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | Welwyn Hatfield |
| Electoral ward | Hatfield Villages |
| Westminster constituency | Welwyn Hatfield |
| Delivery location | TLH East (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48482000 - Business intelligence software package
- 48900000 - Miscellaneous software package and computer systems

## Release History

- 10 Sep 2021 at 15:32 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/022582-2021

## Notice URLs

- http://www.affinitywater.co.uk
- https://in-tendhost.co.uk/affinitywater/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02dfa5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02dfa5.json.