--- title: "The Provision of Integrated Urgent Care Services on behalf of the South West London Integrated Care System" ocid: "ocds-h6vhtk-02e0d3" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02e0d3" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02e0d3.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02e0d3.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "NHS SOUTH WEST LONDON CLINICAL COMMISSIONING GROUP" published: "2021-10-31" --- # The Provision of Integrated Urgent Care Services on behalf of the South West London Integrated Care System Buyer: NHS SOUTH WEST LONDON CLINICAL COMMISSIONING GROUP Current stage: Tender OCID: ocds-h6vhtk-02e0d3 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02e0d3) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02e0d3.json) ## Summary The NHS South West London Clinical Commissioning Group is actively seeking bids for the provision of Integrated Urgent Care Services, valued at approximately £81,872,366. This procurement is part of the health and social work services sector and is addressed to the South West London area, which includes the boroughs of Croydon, Kingston, Merton, Richmond, Sutton, and Wandsworth. Previously set to close on 29 October 2021, the deadline has been extended to 12 November 2021, emphasising the importance of this project in delivering a complete episode of care for patients needing urgent medical assistance. This contract offers significant opportunities for businesses specialising in healthcare services, particularly those innovative in urgent care delivery models, including clinical assessment, telehealth, and home visit services. Companies with experience in operating NHS 111 call services or providing face-to-face urgent care outside traditional hours will find this tender particularly relevant. As the integrated care system aims to streamline patient pathways and improve access to urgent care, this represents a chance for competent providers to engage in a long-term contract running from June 2022 to May 2025, with potential extensions possible. ## Notice The South West London (SWL) Health and Care Partnership has formally been designated as an Integrated Care System (ICS), since April 2020, comprising the six boroughs - Croydon, Kingston, Merton, Richmond, Sutton and Wandsworth. The SWL ICS (the Contracting Authority) wish to procure integrated urgent care services which will deliver on the ICS vision, which is that: "Patients will receive a complete episode of care with an outcome: advice and self-care, a prescription, a face-to-face or virtual appointment for further assessment or treatment in a primary, urgent or emergency care setting." ### Lot Information Lot 1 The purpose of this Invitation to Tender (ITT) is to provide Bidders with sufficient information to enable them to compile a comprehensive Bid that meets the requirements for the Procurement for the provision of Integrated Urgent Care Services. The Contract to be offered to the successful Bidder at the end of this Procurement will be for a duration of 3 years, which is intended to run from June 2022 until May 2025 with the possibility of two extensions of up to 1 year each (two years in total), subject to any restrictions placed nationally by NHS England or the Department of Health. As advertised, the anticipated, maximum total contract value (including any potential extensions) is PS71,400,000 with an annual value estimated at PS14,280,000. The Contracting Authority is offering a contract to the successful Bidder to provide the Service to the whole of South West London. The Service will comprise of five parts: i. LAS Call Service (not in scope, covering*lines, dental, pharmacy, *5call-back and Cat 3 & 4 validation); ii. NHS 111 Call Centre for core symptomatic patients (with exclusions above) iii. Clinical Assessment Service iv. Face to Face site visits outside of core general practice (CGP) hours; and v. Home visits outside of core general practice (CGP) hours. The aim of the Service is to provide the entry point for patients needing urgent care support. It will mean patients will access unscheduled care through the NHS 111 telephony service, or NHS 111 Online and, following appropriate clinical support over the telephone delivered by the Clinical Assessment Service (CAS), they receive a complete episode of care concluding with either: advice, a prescription or an appointment for further assessment or treatment. Where a patient needs face-to-face services outside of core General Practice hours, the Integrated Urgent Care Clinical Service will book an appointment for the patient or schedule a visit to their home in line with agreed protocols and patient need. Wherever possible, patients, who need further care not offered by the Integrated Urgent Care Clinical Service, should have appointments made for them in services appropriate to their need. Full details of the Service are provided within the Service Specification (see 'Service Specification and Contract' within ITT Document 2). The Contracting Authority has published all tender documents on the EU-Supply portal, as per the link above. Interested Suppliers are requested to visit the portal, search for the opportunity (ID: 46086) and review the documents contained therein. EU-Supply account registration is FREE. The EU-Supply portal (http://nhsbs.eu-supply.com) will be used to communicate with interested providers throughout the procurement process. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/022885-2021 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 31 Oct 2021 | | Submission deadline | 29 Oct 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 May 2022 - 31 May 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £71,400,000 | | Lots value | £71,400,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS SOUTH WEST LONDON CLINICAL COMMISSIONING GROUP | | Locality | LONDON | | Post town | South West London | | Postcode | SW19 1RH | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI6 Outer London - South | | ITL 3 | TLI63 Merton, Kingston upon Thames and Sutton | | Local authority | Merton | | Electoral ward | Wimbledon Town & Dundonald | | Westminster constituency | Wimbledon | | Delivery location | TLI London | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services ## Release History - 31 Oct 2021 at 21:55 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/022885-2021 - 31 Oct 2021 at 21:55 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/027277-2021 ## Notice URLs - http://nhsbs.eu-supply.com - https://uk.eu-supply.com/app/rfq/edittransaction.asp?TID=46086 - https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=39600&B=NHSSBS ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02e0d3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02e0d3.json.