--- title: "Contact Centre Software (Microsoft 365 Platform)" ocid: "ocds-h6vhtk-02e350" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02e350" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02e350.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02e350.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "THRIVE HOMES LIMITED" published: "2021-09-22" --- # Contact Centre Software (Microsoft 365 Platform) Buyer: THRIVE HOMES LIMITED Current stage: Tender OCID: ocds-h6vhtk-02e350 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02e350) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02e350.json) ## Summary The public procurement process concerns Thrive Homes Limited, which is seeking suppliers for a project titled "Contact Centre Software (Microsoft 365 Platform)." This tender falls under the goods category, specifically in the software and information systems industry. The procurement is currently at the Tender stage, with the submission deadline set for 25th October 2021, and the intended contract period begins on 25th October 2021, following the bid opening at the same time. The contract is valued at £470,000 and aims to enhance technology usage within the organisation, focusing on operational efficiency and improved service delivery. This tender presents a valuable opportunity for technology and software companies, particularly those specializing in Microsoft 365 and cloud-based solutions. Businesses that can demonstrate experience in providing similar software solutions, especially within the social housing sector, would be well-suited to compete. Additionally, as Thrive Homes embarks on a three-year programme to modernise their IT infrastructure, this initiative will likely benefit firms interested in long-term contracts and support options, with potential extensions over time. ## Notice The provision of contact centre software within a Microsoft 365 platform ### Lot Information Lot 1 Thrive wants to embark on a business transformation programme which will improve front and back end services for both customers and colleagues. The way in which the social housing sector makes use of IT is undergoing a radical change, often utilising cloud-based technologies that allow information to flow seamlessly throughout an organisation, ideally suited to an agile and mobile operating environment. Thrive's Strategic Framework includes strategic objectives for customers, staff, and technology. The strategic objectives of "a good place to work" wants to see more people work remotely and recognise that a "one size fits all" model doesn't meet the expectations of different generations. In respect of the technology the strategic objectives are to develop the role of technology to improve operational efficiency and effectiveness for both customers and staff. To meet these strategic objectives, it is clear that the number of different applications and it uses, as this complexity is hindering achievement of its strategic objectives, which is concentrated around growth, financial resilience, enhanced working environment and a fair deal for customers. In March 2021 Thrive's board agreed a business case to deploy the Microsoft 365 technology stack over a three-year programme in the form of an Enterprise Resource Planning tool replacing legacy systems. Procurement is underway for all solutions. It is anticipated that this contract will mobilise January 2022 with Go Live by April 2022. Options: The contract will be for an initial term of 48 months with two optional 12 month extension periods ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/023517-2021 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Sep 2021 | | Submission deadline | 25 Oct 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £470,000 | | Lots value | £470,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THRIVE HOMES LIMITED | | Locality | HEMEL HEMPSTEAD | | Post town | Hemel Hempstead | | Postcode | HP3 9TD | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH2 Bedfordshire and Hertfordshire | | ITL 3 | TLH27 South West Hertfordshire | | Local authority | Dacorum | | Electoral ward | Kings Langley | | Westminster constituency | South West Hertfordshire | | Delivery location | TLH2 Bedfordshire and Hertfordshire | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 22 Sep 2021 at 07:38 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/023517-2021 ## Notice URLs - http://www.thrivehomes.org.uk - https://xantive.supplierselect.com ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02e350. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02e350.json.