---
title: "ITSM Upgrade for OneSource 2021 ITTH36"
ocid: "ocds-h6vhtk-02e422"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02e422"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02e422.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02e422.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "LONDON BOROUGH OF HAVERING"
published: "2021-09-24"
---

# ITSM Upgrade for OneSource 2021 ITTH36

Buyer: LONDON BOROUGH OF HAVERING  
Current stage: Tender  
OCID: ocds-h6vhtk-02e422

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02e422)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02e422.json)

## Summary

The London Borough of Havering is currently conducting an open tender for the "ITSM Upgrade for OneSource 2021 ITTH36", which falls under the preventive maintenance services category. This procurement process is in the planning stage, with submissions due by 1 November 2021. The estimated value of the contract is £375,000, and the successful bidder will be expected to implement an IT Service Management solution that meets industry best practices as defined by the ITIL framework. The contract will support over 7,000 staff across various departments including IT, Human Resources, and Finance, and includes a potential renewal option for an additional 12 months.

This tender presents significant opportunities for businesses specialising in IT service management and software development. Companies that have expertise in preventive maintenance and ITIL frameworks will be particularly well-suited to compete. The open procurement method encourages a diverse range of suppliers to respond, thereby fostering innovation and enhancing service quality in the public sector. Interested businesses are encouraged to review the tender documentation and prepare their proposals in compliance with specified criteria to maximise their chances of success.

## Notice

The ITSM (IT Service Management) solution used by one source is a mission critical tool that is used to support over 7,000 staff from LBH and LBN for IT, Human Resources and Finance related service requests. one source is looking to replace the current ITSM tool with one that will provide the capability to support the high quality and innovative customer support experience that the organisation demands going forward. The ITSM tool must be built upon the industry best practice defined in the ITIL framework.

### Lot Information

Lot 1

The ITSM (IT Service Management) solution used by one source is a mission critical tool that is used to support over 7,000 staff from LBH and LBN for IT, Human Resources and Finance related service requests. one source is looking to replace the current ITSM tool with one that will provide the capability to support the high quality and innovative customer support experience that the organisation demands going forward. The ITSM tool must be built upon the industry best practice defined in the ITIL framework.

Renewal: 1 RENEWAL OF 12 MONTHS MAX

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/023811-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Sep 2021 |
| Submission deadline | 25 Oct 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £375,000 |
| Lots value | £375,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HAVERING |
| Locality | ROMFORD |
| Post town | Romford |
| Postcode | RM1 3BB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI52 Barking & Dagenham and Havering |
| Local authority | Havering |
| Electoral ward | St Edward's |
| Westminster constituency | Romford |
| Delivery location | TLI52 Barking & Dagenham and Havering |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 50 - Repair and maintenance services

### Codes

- 48000000 - Software package and information systems
- 50324200 - Preventive maintenance services

## Release History

- 24 Sep 2021 at 11:48 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/023811-2021
- 24 Sep 2021 at 11:48 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/023727-2021

## Notice URLs

- https://www.havering.gov.uk/info/20071/doing_business_with_us/389/current_tender_opportunities

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02e422. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02e422.json.