---
title: "Provision of Customer Services and Cleaning Services"
ocid: "ocds-h6vhtk-02e60b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02e60b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02e60b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02e60b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE"
published: "2022-03-28"
---

# Provision of Customer Services and Cleaning Services

Buyer: SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE  
Current stage: Award  
OCID: ocds-h6vhtk-02e60b

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## Summary

The South Yorkshire Passenger Transport Executive (SYPTE) in South Yorkshire has initiated a public procurement process for the "Provision of Customer Services and Cleaning Services." This tender is classified under the cleaning services industry with an estimated overall contract value of £16.5 million running from 1 April 2022 to 31 March 2027. The procurement method is an open procedure, and the tender period concluded on 12 November 2021. The service delivery will involve multiple sites across South Yorkshire, catering to a high footfall exceeding 17 million customers annually.

This tender presents a significant opportunity for businesses in the cleaning and customer service sectors, particularly those capable of delivering flexible and collaborative services. Companies that can provide integrated teams to manage customer-facing roles and cleaning operations effectively will be well-suited to compete for this contract. With strong procurement criteria focused on price, businesses that demonstrate competitive pricing while successfully meeting the quality standards required by SYPTE are likely to succeed in this process.

## Notice

Provision of Customer Services and Cleaning Services for SYPTE in South Yorkshire

### Lot Information

Lot 1

Service providers are required to provide, proactive, highly flexible, customer focused, customer service, and cleaning teams to deliver a competent standard of customer service and facilities presentation across SYPTE's sites, to a standard which is acceptable to both customers and relevant stakeholders. It is necessary that customer service and cleaning service teams work in a fully integrated and collaborative manner. SYPTE's portfolio includes but is not limited to: * Head Office Premises * Transport Interchanges * Park & Ride sites * Mini Interchanges * Satellite sites * Rail sites * 'On street' Infrastructure (bus stops, bus shelters and information totems) These facilities are located throughout South Yorkshire. SYPTE's Transport Interchanges currently experience footfall in excess of Seventeen million customers per annum. . The Contract will run from 1 April 2022 to 31 March 2027 with an estimated overall contract value of PS16.5 million allowing for possible inflation. The estimated value for the first year of this contract is PS3,280,000.00, this figure also indicates the available budget in place for the provision of these services for the first year. SYPTE reserves the right following full evaluation that if the preferred tenderer's submitted price for Year 1 exceeds this figure post tender negotiations will take place to review and reduce the services proposed and if agreed this would be set out in the contract document. If post tender negotiations with the preferred tenderer cannot be successfully agreed SYPTE further reserves the right to discount this tender and to deem the next ranked tenderer the preferred tenderer and carry out the same process and so on until satisfactory agreement can be reached.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/008227-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Mar 2022 |
| Submission deadline | 12 Nov 2021 |
| Future notice date | Not specified |
| Award date | 25 Mar 2022 |
| Contract period | 31 Mar 2022 - 31 Mar 2027 |
| Recurrence | Every 5 years |

## Values

| Field | Value |
| --- | --- |
| Tender value | £16,500,000 |
| Lots value | £16,500,000 |
| Awards value | Not specified |
| Contracts value | £15,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2BQ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | TLE3 South Yorkshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BIDVEST NOONAN (UK |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 90 - Sewage, refuse, cleaning and environmental services

### Codes

- 79342300 - Customer services
- 90910000 - Cleaning services

## Release History

- 28 Mar 2022 at 08:04 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/008227-2022
- 29 Sep 2021 at 14:00 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/024220-2021

## Notice URLs

- http://www.sypte.co.uk/WhatWeDo/Contracts

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02e60b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02e60b.json.