---
title: "Emergency Department Home Safe and Well-being Service"
ocid: "ocds-h6vhtk-02e76d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02e76d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02e76d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02e76d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)"
published: "2021-10-04"
---

# Emergency Department Home Safe and Well-being Service

Buyer: NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)  
Current stage: Award  
OCID: ocds-h6vhtk-02e76d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02e76d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02e76d.json)

## Summary

The procurement process involves the NHS Wales Shared Services Partnership-Procurement Services, hosted by Velindre University NHS Trust, which recently completed a contract titled "Emergency Department Home Safe and Well-being Service." This service falls under the Health industry category, specifically providing hospital support services, and was delivered across multiple sites in Wales, including the Royal Gwent and Morriston Hospital. The procurement was conducted through a limited award procedure without prior publication and was justified due to extreme urgency following unforeseen circumstances related to the Covid-19 pandemic. The contract, valued at £1,187,250, was signed on 15 July 2020, and the awarded supplier is the British Red Cross, a familiar provider in the region. 

This tender represents a significant opportunity for businesses focused on health services, particularly those offering non-clinical support or community health initiatives. Companies that have experience working alongside health boards, like the British Red Cross, and those capable of delivering emergency support services will be well-positioned to compete in future tenders of this nature. The need for continued service provision in health and social care settings highlights the potential for growth in this sector, especially for providers who can adapt to urgent requirements and collaborate effectively with health authorities.

## Notice

Emergency Department Well-being and Home Safe Service

### Lot Information

Lot 1

The purpose of the Emergency Department and Well-being home safe service is to: - improve well-being through non-clinical advice and support via clear communication with staff, patients and families - delivery of trusted and safe resettlement of vulnerable individuals at home - ensure patients have follow up well-being checks - provide a seamless link to local community support and a reduction in avoidable hospital admissions - improve experience whilst waiting in the Emergency Department - improve patient flow through the emergency department

### Procurement Information

The Contracting Authority made a direct award to the current provider under Regulation 32(2)(c) of the Public Contract Regulations 2015 in order to maintain the provision of services already in place. Due to events that were unforeseeable by the Contracting Authority (i.e. the covid-19 pandemic), the time limits for the open or restricted procedures with negotiation could not be complied with. British Red Cross was the incumbent provider and therefore familiar with working in the specific Health Boards/Hospitals and the service could continue with very little disruption to an environment which was already pressurised as a result of the Covid-19 pandemic.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/024576-2021 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Oct 2021 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 14 Jul 2020 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,187,250 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST) |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF15 7QZ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL51 Central Valleys and Bridgend |
| Local authority | Rhondda Cynon Taf |
| Electoral ward | Taff's Well |
| Westminster constituency | Cardiff North |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITISH RED CROSS |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85112000 - Hospital support services

## Release History

- 4 Oct 2021 at 10:54 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/024576-2021

## Notice URLs

- http://nwssp.nhs.wales/ourservices/procurement-services/
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02e76d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02e76d.json.