---
title: "High Intensity User Service"
ocid: "ocds-h6vhtk-02e961"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02e961"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02e961.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02e961.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS KERNOW CLINICAL COMMISSIONING GROUP"
published: "2021-12-23"
---

# High Intensity User Service

Buyer: NHS KERNOW CLINICAL COMMISSIONING GROUP  
Current stage: Award  
OCID: ocds-h6vhtk-02e961

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## Summary

The NHS Kernow Clinical Commissioning Group is seeking contractors for the "High Intensity User Service" project aimed at managing and coordinating high intensity users (HIUs) of healthcare services within the region. This procurement falls under the community health services industry category and is currently in the active tender stage. The submission deadline for bids is 11th November 2021, with a contract period commencing on 1st March 2022 and concluding on 29th February 2024. This is an open procedure procurement, allowing for broad participation.

This tender presents significant opportunities for businesses specializing in health services, particularly those capable of integrated care management and coordination across multiple agencies. Companies that can demonstrate a strong service delivery model, effective workforce planning, and financial management capabilities will be well-positioned to compete. Additionally, firms that have experience in reducing emergency services' call volumes and managing complex user groups will find this contract particularly relevant for their services and expertise.

## Notice

NHS Kernow Clinical Commissioning Group are looking to commission the following: Effectively manage, support, coordinate, and signpost high intensity users (HIU) of the South Western Ambulance Service NHS Foundation Trust (SWASFT), the integrated urgent care service (IUCS), Royal Cornwall Hospitals NHS Trust and University Hospitals Plymouth NHS Trust, frequent emergency department attenders and admissions within the NHS Kernow Clinical Commissioning Group (NHS Kernow) footprint.

### Lot Information

Lot 1

NHS Kernow Clinical Commissioning Group are looking to commission the following: Effectively manage, support, coordinate, and signpost high intensity users (HIU) of the South Western Ambulance Service NHS Foundation Trust (SWASFT), the integrated urgent care service (IUCS), Royal Cornwall Hospitals NHS Trust and University Hospitals Plymouth NHS Trust, frequent emergency department attenders and admissions within the NHS Kernow Clinical Commissioning Group (NHS Kernow) footprint. Establish, utilise, and coordinate multi-agency and existing professional services to reduce 999 frequent callers, in line with the demand management modelling and trajectory as set out in the HIU workstream. This will be achieved through integration and co-ordination with community and acute trusts, through participation in multi-disciplinary teams and cross organisational working with the voluntary and community sector as appropriate. Demonstrate an increased capacity and productivity in workload on unscheduled care services and the wider health economy resulting from fewer 999 calls (which otherwise would have attended emergency department and resulted in an admission). Safely manage and coordinate the vulnerable and demanding nature of the user group using multi-agency support and the volunteer sector. Provide fertile commissioning intelligence across all providers and, in doing so, lower the stigma associated with HIUs. Coordinate a replicable service which can be integrated and managed over the long term across other providers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/032202-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Dec 2021 |
| Submission deadline | 11 Nov 2021 |
| Future notice date | Not specified |
| Award date | 23 Dec 2021 |
| Contract period | 1 Mar 2022 - 29 Feb 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £394,008 |
| Lots value | £394,008 |
| Awards value | Not specified |
| Contracts value | £394,008 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS KERNOW CLINICAL COMMISSIONING GROUP |
| Locality | ST AUSTELL |
| Post town | Plymouth |
| Postcode | PL25 5DR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK3 Cornwall and Isles of Scilly |
| ITL 3 | TLK30 Cornwall and Isles of Scilly |
| Local authority | Cornwall |
| Electoral ward | St Austell Central & Gover |
| Westminster constituency | St Austell and Newquay |
| Delivery location | TLK30 Cornwall and Isles of Scilly |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOLUNTEER CORNWALL |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services
- 85323000 - Community health services

## Release History

- 23 Dec 2021 at 12:06 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/032202-2021
- 7 Oct 2021 at 14:38 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/025075-2021

## Notice URLs

- https://uk.eu-supply.com/login.asp?B=NHSKERNOW
- https://www.kernowccg.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02e961. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02e961.json.