---
title: "Out of Hours Call Centre Services"
ocid: "ocds-h6vhtk-02eabc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02eabc"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02eabc.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02eabc.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "B3 LIVING"
published: "2021-12-02"
---

# Out of Hours Call Centre Services

Buyer: B3 LIVING  
Current stage: Award  
OCID: ocds-h6vhtk-02eabc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02eabc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-02eabc.json)

## Summary

B3 Living is currently seeking to award a Framework Agreement for "Out of Hours Call Centre Services," part of the services industry, located in Hertfordshire (UKH23). This open tender process is in the active stage, with a submission deadline that has passed on 30 November 2021. The estimated value of this contract is £200,000, and submissions must adhere to criteria outlined in the tender documents, ensuring a competitive selection process.

This tender presents a valuable opportunity for small and medium enterprises (SMEs) specialising in call centre operations to expand their presence within public sector contracts. Businesses with expertise in providing out-of-hours customer service solutions will find this tender particularly suited to their capabilities. Competition is expected to be robust, making it essential for prospective tenderers to demonstrate a strong understanding of the service specifications outlined in the invitation to tender documents.

## Notice

B3Living is seeking to award a Framework Agreement to a single Supplier for the provision of Out of Hours Call Centre Services as described within this Invitation to Tender (ITT): the scope will be as described within the specification in Part B of the ITT and the pricing template (Part E of the ITT) is reflective of the anticipated demand.

### Lot Information

Lot 1

B3Living is seeking to award a Framework Agreement to a single Supplier for the provision of Out of Hours Call Centre Services as described within this Invitation to Tender (ITT): the scope will be as described within the specification in Part B of the ITT and the pricing template (Part E of the ITT) is reflective of the anticipated demand. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/264DKE98YA

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029939-2021 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Dec 2021 |
| Submission deadline | 30 Nov 2021 |
| Future notice date | Not specified |
| Award date | 2 Dec 2021 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | B3 LIVING |
| Locality | HODDESDON |
| Post town | Enfield |
| Postcode | EN11 8TS |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | Broxbourne |
| Electoral ward | Hoddesdon North |
| Westminster constituency | Broxbourne |
| Delivery location | TLH23 Hertfordshire CC |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 2 Dec 2021 at 12:15 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/029939-2021
- 12 Oct 2021 at 08:15 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/025423-2021

## Notice URLs

- http://www.b3living.org.uk
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=647937241
- https://www.delta-esourcing.com/respond/264DKE98YA
- https://www.delta-esourcing.com/tenders/UK-UK-Hoddesdon:-Call-centre./264DKE98YA

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02eabc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02eabc.json.