---
title: "What can we learn from retail banking practices during Covid-19?"
ocid: "ocds-h6vhtk-02eb11"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02eb11"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-02eb11.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-02eb11.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "FAIR4ALL FINANCE LIMITED"
published: "2021-10-12"
---

# What can we learn from retail banking practices during Covid-19?

Buyer: FAIR4ALL FINANCE LIMITED  
Current stage: Tender  
OCID: ocds-h6vhtk-02eb11

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## Summary

The procurement process is being conducted by Fair4All Finance Limited, which is based in London, United Kingdom. The tender, titled "What can we learn from retail banking practices during Covid-19?", is categorised under research and development services. This open procedure is currently in the tender stage, with the deadline for submissions on 1st November 2021. The awarded contract, valued at £100,000, will commence on 5th November 2021 and is set to conclude by 31st March 2022, focusing on the evaluation of support measures in retail banking during the pandemic.

This tender presents a significant opportunity for businesses specialising in research consultancy and market analysis, particularly those with experience in financial sectors or consumer behaviour studies. Companies that can demonstrate expertise in analysing customer demographics and assessing impact data will be well-positioned to compete for this contract. The insights generated from this research aim to inform future strategies for mainstream banks to better serve financially vulnerable customers, ultimately contributing to business growth in the financial services industry.

## Notice

Fair4All Finance is seeking a provider to research the provisions that retail banking lenders put in place to support customers through the financial shocks that they faced because of the Covid-19 pandemic. Broadly, this work should seek to detail the different support measures put in place, the customer demographics reached, and the impact these interventions had on customer financial wellbeing and overall wellbeing. The research should be framed around the different operational and financial implications it had for retail banking providers. Insights from this work will be used by Fair4AllFinance and partners to inform how mainstream banks can take learnings from the temporary measures and best serve customers who are classified as financially vulnerable in the long-term. The insights will help to formulate recommendations at the product and policy level.

### Lot Information

Lot 1

As per the Quotation documentation

Options: Please see Quotation information

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/025508-2021 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Oct 2021 |
| Submission deadline | 1 Nov 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 5 Nov 2021 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FAIR4ALL FINANCE LIMITED |
| Locality | LONDON |
| Post town | East London |
| Postcode | E1 6LS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Spitalfields & Banglatown |
| Westminster constituency | Bethnal Green and Stepney |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 12 Oct 2021 at 15:20 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/025508-2021

## Notice URLs

- https://fair4allfinance.org.uk/invitations-to-tender/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-02eb11. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-02eb11.json.